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Author Topic: Double Billed For MC15  (Read 710 times)

pcstockton

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Double Billed For MC15
« on: October 28, 2010, 04:28:10 pm »
I just checked my email for the registration key from buying MC15 yesterday.  I had two for some reason with two different keys.
I then went into my back account and sure enough there are 2 debits for $49.95

I surely did not buy this more than once, and only saw one page where I was asked to "click to confirm order".

Can someone please help me get this reversed?

Many thanks!
-Patrick
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HTPC (ASRock Mini PC 252B: i5 2520M Sandy Bridge/HD3000 - 2.5 GHz - 8GB RAM - 256GB Intel SSD - Win7 Home) > MF V-Link 192 > Wireworld Ultraviolet > Naim DAC > Naim NAC 102/NAPSC/HiCap (PSU) > Naim NAP 180 Amp > Naim NACA-5 Speaker Cables > Naim Ariva

JimH

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Re: Double Billed For MC15
« Reply #1 on: October 28, 2010, 04:34:57 pm »
We can fix that.  Please send your details to deanna at jriver.

That happens on many web sites if you back through the payment page with your browser.
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pcstockton

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Re: Double Billed For MC15
« Reply #2 on: October 28, 2010, 04:52:26 pm »
Jim,

I really appreciate the quick response.  Great support.
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HTPC (ASRock Mini PC 252B: i5 2520M Sandy Bridge/HD3000 - 2.5 GHz - 8GB RAM - 256GB Intel SSD - Win7 Home) > MF V-Link 192 > Wireworld Ultraviolet > Naim DAC > Naim NAC 102/NAPSC/HiCap (PSU) > Naim NAP 180 Amp > Naim NACA-5 Speaker Cables > Naim Ariva
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