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[nilbor]

I've been troubled with lots of GUIs freezing for weeks, and now after un-installing and re-installing 15.0.159 theater view audio and video is seriously freezing all the time. Press a button and it takes 30s for anything to happen if I am lucky. If I use standard view it seems to be stable.

This is on a clean install, approx 7500 audio tracks + 100 videos in library. Machine is mac mini 2010 running windows 7 64 bit in bootcamp 3.2. The audio library is on a remote NAS over a gigabit fixed network (has been stable for years).

I tried updating to version 163, but that fails - it seems that version 163 is not compatible with either the hardware or 64 bit??

[JimH]

MC15.0.163 should install on anything that MC15.0.159 does.

It does fix a couple of problems that could account for what you see.

[JimH]

Also, try updating Microsoft DirectX.

In Theater View options, turn down the frame rate and drawing quality.

[nilbor]

The machine is updated and patched to the very latest level. And it is a new machine, only 2 months old. If JR MediaCenter doesn't work on this machine, then there are other mediacenters that does. It is easier for me to start using e.g. XBMC than purchasing a new machine.

159 does install fine, 163 does not. I am sorry to say that I put more faith in my own eyes than your statements at this point in time (unless you tell me to ignore the error messages that pop up). I am sorry for being so frustrated, but with two small kids that cannot see their favourite movies and a rather upset wife this is not a sustainable situation...

[JimH]

I bought a new Sony VAIO about a year ago.  Theater View wouldn't work until I updated DirectX.

163 is fine with 64 bit Win7.  We use it in development.  I can't explain why 163 won't work, but 159 will, but you are running on a Mac. 

[JimH]

Did you uninstall, reboot and reinstall?

[nilbor]

ok, I will try that again, make sure I un-install, reboot etc and I will try updating DirectX. Sorry about airing the frustration, it has been a problem for several weeks and really started to exhaust my patience.

Thanks for the suggestions

[JimH]

It's allright.  Thanks for saying so.

[nilbor]

I think we have managed to fix this, it has been stable for one day and I have been "exercising" playback of video and music for about 2 hours.

I did an extensive upgrade, updated video drivers, ethernet driver and DirectX. Then I did an un-install, rebooted, installed the 159 version and this looked fine. I then did the 163 install on top of this, did get the same error message as before saying something along the lines of "...wrong OS, please reinstall mediacenter". I didn't do anything with that, just checked the version in the help menu and it says it is version 163, so I suppose it is although the error message said the install failed.

thanks