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Author Topic: v17 beta freezes on import  (Read 1440 times)

tranglos

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v17 beta freezes on import
« on: November 06, 2011, 06:00:40 pm »
Just installed v17 beta: Windows 7 32-bit. Unfortunately, it seems unusable. As it starts importing files (whether using the auto-import timeout or manually via Tools -> Import), the whole application freezes, until Windows asks whether to shut it down or wait for a response. Waiting doesn't help, the process must be killed every time.

Interestingly, the same thing happened when uninstalling (Windows had to force-kill the uninstaller).

I hoped to take advantage of the special upgrade price offer, but I cannot pay for a product that's *that* broken. I'll stick with v14.


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JimH

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Re: v17 beta freezes on import
« Reply #1 on: November 06, 2011, 06:03:18 pm »
That's not normal.

If an application is keeping the system very busy, sometimes Windows will report incorrectly that it is unresponsive.  Killing it isn't always a good thing.

A second install would be worth trying.

Is your media on an external drive?

You could try the method Matt suggested here:
http://yabb.jriver.com/interact/index.php?topic=67516.msg453176#msg453176
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kensn

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Re: v17 beta freezes on import
« Reply #2 on: November 06, 2011, 07:36:16 pm »
You might also try to import just a chunck of a certain file and location type to see if it a certain file type or location that it is having problems with...
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tranglos

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Re: v17 beta freezes on import
« Reply #3 on: November 07, 2011, 07:42:18 am »
Quote from: JimH on November 06, 2011, 06:03:18 pm
If an application is keeping the system very busy, sometimes Windows will report incorrectly that it is unresponsive.  Killing it isn't always a good thing.

A second install would be worth trying.

Is your media on an external drive?

No, my media is on a secondary internal drive (and I was only importing music). However, when I allowed MC to initiate the import automatically, it was only trying to import from the default location (c:\Users\(account)\Music), which is empty except for some cddb data files.

The system was not being "kept very busy", as there was no particular disk or CPU activity at all. Just to check, I re-ran the same exact import procedure (same settings, same folders) using MC v14 and it proceeded perfectly well, just like it always does.

I'll try reinstalling, or wait for another beta.
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