You guys are all over mbco like he is a knowledgeable user. No where did he say MC was crashing or he had issues with it working. He simply said MC is not for him. How in the world would he know to contact support because it said he only had one day something. You guys are speaking from Heine sight.
He is unable or not willing to tinker with this program to get it to fit his needs. Not everyone is, we have to accept that. It would be easier if MC had some standard layout of TV shows the way other programs do by default. This way new incoming users won't have such a hard time and turned of by the functionality of MC.
Just my thoughts..
Many Thanks for your views.... :-)
I absolutely agree that something should be done with defaults in several places in MC. But the trial period problems should really have been picked up as an error imo. I just don't see the problem.
1. User started an evaluation of a Beta product. This is not a good starting point.
2. If just one day trial period was given from the first start of MC, you should have asked your self: ONE day?? Nothing except for some phone app marketplaces has similar trial periods.
3. If the trial period was 30 days when you first started MC, there should be bells ringing when this suddenly goes down to 1 day.
1, I can agree with that but after reading in the forums that the possibility of having DVBLink was being worked on in MC18, this made sense to me. For sure I would happily accept crashes/bugs but I didn't experience any, the software just didn't work in the way I expected it to.
2, As you say, this does happen in the app marketplace where I purchase 90% of my software from, so no alarm bells rang......
3, I never at any point realized that the trial period was 30 days so it never "went down" to 30 days for me to become suspicious
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At the end of the day, I am an HTPC enthusiast (since 2004) and a full time IT Systems engineer for Siemens & Canon for over 25 years, but making the switch across to this software was just not working for me, it really is that simple... I find that using this software is quite a few steps back from Windows MCE & My Movies add-in, please don't take it the wrong way but I really think this software is excellent but feel it is aimed at existing users not new users coming from a perhaps "spoon fed" setup procedure that does most of the hard work for you... 1 of the main points I raised seems to have some support & I was even thanked for my input
http://yabb.jriver.com/interact/index.php?topic=74627.0Another (to me) massive problem was being unable to view TV on the system which still I have not received any support or replies to!
http://yabb.jriver.com/interact/index.php?topic=74675.0So I really don't think I am being unfair by asking for a refund maybe it is looked at from an outsiders point of view, rather than a hard-cored JRiver user like preproman has...
Sorry to cause any problems, this was never my intention....