Hi MrC:
I have to be frank with you: I am very grateful for your help, but I confess that I don't understand your explanation at all and so, I can't correct the problem. I even think that you didn't understand my problem, certainly because I didn't explained it very well.
When you ask me to learn some terms, are you implying that a Portuguese person ( now about 2500 million) should not use MC without speaking and righting perfect English?
I am being a consultant for the World Bank, I had to wright my reports in English, but with the support of a translator when needed. However, I don't understand some of the terms that you suggest me to learn and I don't know where.
I think, as a customer, that MC support team will save a lot of time if they supply us with a glossary with important words, just explaining their meaning instead of sending us to the school.
You, and others who try to help are so short of words that you don't help a common guy like I am.
What I need is something like:
" Go to this...press this button...select this option, and so on".
I don't think that it is to ask too much.
Coming back to my problem:
Most of my CD, ripped in MC and all the imported ones from HDTracks, have the tracks out of order, when compared to the CD where they come from. So, instead of having Track 1 and 2 and 3... in the wright order, I have, for instance, Track 11 and 2 and 6...
When I want to play a record, I can't play it from the beginning and keep playing it following the correct order until the end, because the tracks are out of order.
Can you imagine listening to a opera, or symphony by the middle, than jumping to the Overture, and so on?
Is not reasonable to ask the ones that know. or the formally assigned by JRiver to help, to solve this and other problems on an effective way, or the customers must just pay, go the forums and not receive a kindly and understandable expressed solution, when they beg for support?
Pleas Matt (as one of the owners and the CEO), look at this, since I think you don't want to have dissatisfied customers. As you know, it is very important to have new customers, but it is even more important to keep them.
I am sorry for this long lament, but it is dictated by the situation. I hope that you will understand my concern.
Best Regards