Topic: How to Upgrade to MC19 -- Any Questions? (Read 79056 times)

gomer01 · « **Reply #200 on:** April 02, 2014, 11:49:08 am »

Thanks for your speedy reply.

I have reverted to MC17 as the 19 trial expired.
I tried to download the MC19 trial again but this appears not possible and I only receive a request to purchase.

I have therefore attempted again to upgrade to MC19 but I just end up in an endless loop of requests to complete the required details (which I duly do)....only to receive repeated requests for the same info (email address etc ) over and over.

This is getting very frustrating!
Is there an alternative way around this problem? Thanks

JohnT · « **Reply #201 on:** April 02, 2014, 03:40:00 pm »

Quote from: gomer01 on April 02, 2014, 11:49:08 am

Thanks for your speedy reply.

I have reverted to MC17 as the 19 trial expired.
I tried to download the MC19 trial again but this appears not possible and I only receive a request to purchase.

I have therefore attempted again to upgrade to MC19 but I just end up in an endless loop of requests to complete the required details (which I duly do)....only to receive repeated requests for the same info (email address etc ) over and over.

This is getting very frustrating!
Is there an alternative way around this problem? Thanks

Sorry for the problem. So you have MC 19 installed and when you start it up you see the window that says "The trial period has expired." and you click the "Purchase" button. Then it doesn't accept your email address, is that right? I tested using your hotmail.co.uk address and it seemed to work Ok, is that the one you're using?

Grant · « **Reply #202 on:** May 06, 2014, 07:55:02 pm »

Upgraded from 17 to 19 and cannot get it to recognize/import my 17 Library. It found all my media, but I don't want that without my Library. Did backup of 17 Library but when I navigate to it from 19's Restore Library, it won't let me select and import that backup!

Why won't 19 just find my existing 17 Library and import it? How do I get it imported?

Thanks!

JimH · « **Reply #203 on:** May 07, 2014, 06:38:25 am »

MC19 can restore an MC17 or MC18 backup. I don't think you will get settings restored from anything older than an MC18 backup.

Grant · « **Reply #204 on:** May 07, 2014, 03:08:52 pm »

So you said two things - it will and it won't pull MC17 library. Or I'm not understanding.

Should I step back to MC18 in order to import my MC17 library? Can I get MC18?

Gotta do something - MC17 stopped playing anything...

MrC · « **Reply #205 on:** May 07, 2014, 03:28:04 pm »

Yes, that seems to work. Install MC18, import your MC17 library. Backup the MC18 library. Then, in MC19, import that MC18 backup.

impeth · « **Reply #206 on:** July 02, 2014, 08:32:25 am »

Hello,

I try to upgrade from Media Center 17 to 19 and I am facing the following problem:
I go to the upgrade page to MC19:
http://wiki.jriver.com/index.php/Upgrade_to_MC19
Then I choose:
http://jriver.com/purchase_19_as_upgrade.html
Giving my MC17 Registration Code, I am getting the following message:

Error
This product is no longer for sale.
A newer version is available on the download page.
More information is available on Interact

Can you please help?
Thank you!

Matt · « **Reply #207 on:** July 02, 2014, 08:34:31 am »

Quote from: impeth on July 02, 2014, 08:32:25 am

Hello,

I try to upgrade from Media Center 17 to 19 and I am facing the following problem:
I go to the upgrade page to MC19:
http://wiki.jriver.com/index.php/Upgrade_to_MC19
Then I choose:
http://jriver.com/purchase_19_as_upgrade.html
Giving my MC17 Registration Code, I am getting the following message:

Error
This product is no longer for sale.
A newer version is available on the download page.
More information is available on Interact

Can you please help?
Thank you!

Try switching the productid in the URL to 57.

Matt · « **Reply #208 on:** July 02, 2014, 08:37:55 am »

Quote from: Matt on July 02, 2014, 08:34:31 am

Try switching the productid in the URL to 57.

I switched the page to automatically use 57.

impeth · « **Reply #209 on:** July 03, 2014, 02:09:41 am »

Quote from: Matt on July 02, 2014, 08:37:55 am

I switched the page to automatically use 57.

Now it works but I am getting the following message:
We could not find an upgrade available for the registration code you entered.
I thought that upgrade to 19 from earlier versions at a discount price was possible.

JimH · « **Reply #210 on:** July 03, 2014, 06:25:00 am »

Download and install this version:
http://yabb.jriver.com/interact/index.php?topic=90148.0

impeth · « **Reply #211 on:** July 03, 2014, 10:05:07 am »

Quote from: JimH on July 03, 2014, 06:25:00 am

Download and install this version:
http://yabb.jriver.com/interact/index.php?topic=90148.0

Hello Jim,

How I will get the license discount from upgrading from version 17 to this version?
(actually now the above link points to version 190149)

JimH · « **Reply #212 on:** July 03, 2014, 10:06:50 am »

Quote from: impeth on July 03, 2014, 10:05:07 am

Hello Jim,

How I will get the license discount from upgrading from version 17 to this version?
(actually now the above link points to version 190149)

Install 19.0.149 from the top of this board, then make sure you have installed your MC17 license on that machine. If so, you will get an upgrade price. If you don't see the upgrade price, don't proceed.

Instructions

impeth · « **Reply #213 on:** July 03, 2014, 12:56:39 pm »

Quote from: JimH on July 03, 2014, 10:06:50 am

Install 19.0.149 from the top of this board, then make sure you have installed your MC17 license on that machine. If so, you will get an upgrade price. If you don't see the upgrade price, don't proceed.

Instructions

Hello again Jim,
It seems that something is not working well; I am getting the following price, even if the program prompts me for an "upgrade":

Media Center Windows
JRiver, Inc.
$49.98

JimH · « **Reply #214 on:** July 03, 2014, 12:58:34 pm »

That means you haven't installed your old license.

impeth · « **Reply #215 on:** July 03, 2014, 01:06:17 pm »

Quote from: JimH on July 03, 2014, 12:58:34 pm

That means you haven't installed your old license.

I have, please check the attached file from the previous version.
I have in addition retrieved the license file & installed it again!
Nothing happens, the same price...

JohnT · « **Reply #216 on:** July 03, 2014, 03:53:46 pm »

Quote from: impeth on July 03, 2014, 01:06:17 pm

I have, please check the attached file from the previous version.
I have in addition retrieved the license file & installed it again!
Nothing happens, the same price...

Please try again, there was a server problem that has since been fixed. Thanks.

impeth · « **Reply #217 on:** July 04, 2014, 05:18:24 am »

Quote from: JohnT on July 03, 2014, 03:53:46 pm

Please try again, there was a server problem that has since been fixed. Thanks.

It finally works. Thanks!

Callithumpian · « **Reply #218 on:** July 08, 2014, 04:21:54 pm »

Hey, long time no post. But still using MC and still loving it.
I thought it was about time I gave you guys some more money so I'm upgrading to MC19.

I put it on one machine and, sure enough, it converted my main library such that the other machines in the house won't read it anymore.
SO I have to put it on the rest of the computers in the house.
But I don't want to have to remember and reconfigure all my settings and tool bars and stuff - it took me years to settle on what I have now.

Is there a way of exporting settings, toolbar items, locations, custom library fields and the like.
Also any other advice about uninstalling MC17 first or not, or anything of that nature much appreciated!

Cheers
Mark

Callithumpian · « **Reply #219 on:** July 18, 2014, 03:07:06 pm »

Anything?

JimH · « **Reply #220 on:** July 18, 2014, 04:07:33 pm »

A backup of your library will contain your settings. Restore on any other machine.

Nice to see you around again. .

jmczen · « **Reply #221 on:** July 21, 2014, 08:27:55 am »

If purchasing a jriver license now, are we in effect purchasing a MC 20 license?

JimH · « **Reply #222 on:** July 21, 2014, 10:57:06 am »

We're a long way from any MC20 releases, but any license purchased after July 1 will work with both MC19 and MC20 when it is available.

anantaman · « **Reply #223 on:** July 29, 2014, 01:19:46 am »

Hi, what about upgrading from version 17 to 19? Is there a discount, what is the procedure, same as 18 to 19?

JimH · « **Reply #224 on:** July 29, 2014, 02:02:34 am »

It's the same procedure and price. Please read the first post in this thread.

INTERACT FORUM

Author Topic: How to Upgrade to MC19 -- Any Questions? (Read 79056 times)