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Author Topic: Missing registration codes in restore email  (Read 1443 times)

rkoehl05

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Missing registration codes in restore email
« on: December 23, 2013, 11:28:44 am »

When I enter my email address here to retrieve my registration codes, the resulting email is missing the codes for MC19. I expect to see 2 MC19 for windows codes and 1 for MC19 for linux code. I only see codes for versions 17 & 18. Are these version 19 codes not linked to my account?

The email used was [removed by Matt to avoid Spambots finding your address].
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Matt

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Re: Missing registration codes in restore email
« Reply #1 on: December 23, 2013, 11:30:24 am »

Thanks for the purchases.

I think you may have used a_____7 at aol dot com for some of them.  Could you try that address on the restore page?
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Matt Ashland, JRiver Media Center

rkoehl05

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Re: Missing registration codes in restore email
« Reply #2 on: December 23, 2013, 11:42:57 am »

Thanks. I had tried that one before updating to the gmail address but had the same result.
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Matt

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Re: Missing registration codes in restore email
« Reply #3 on: December 23, 2013, 11:49:13 am »

I had the system mail your AOL address again.  Check your spam filter if you don't see it.
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Matt Ashland, JRiver Media Center

rkoehl05

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Re: Missing registration codes in restore email
« Reply #4 on: December 23, 2013, 12:18:54 pm »

Still no email. I checked in spam too.
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Matt

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Re: Missing registration codes in restore email
« Reply #5 on: December 23, 2013, 12:20:04 pm »

Would you like them all changed to your gmail account?
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Matt Ashland, JRiver Media Center

rkoehl05

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Re: Missing registration codes in restore email
« Reply #6 on: December 23, 2013, 12:20:55 pm »

Yes please.
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Matt

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Re: Missing registration codes in restore email
« Reply #7 on: December 23, 2013, 12:43:45 pm »

Done.

You should have mail shortly.
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Matt Ashland, JRiver Media Center

rkoehl05

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Re: Missing registration codes in restore email
« Reply #8 on: December 23, 2013, 12:48:44 pm »

I just received the email at the gmail account with all of the expected codes. Thanks for resolving this.

Will future purchases be correctly linked to my gmail account (assuming I order using that account)? Is there anything else I will need to do to avoid the issue I had earlier?
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JimH

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Re: Missing registration codes in restore email
« Reply #9 on: December 23, 2013, 12:52:16 pm »

Yes.  The licenses are tied to Google now.

AOL has been a problem in the past.
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