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Author Topic: Cannot Update MC  (Read 1988 times)

LonWar

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Cannot Update MC
« on: June 24, 2014, 09:32:57 am »

Hello All... Long time no type... So I switched back from Mac to PC and installed MC about a month ago. I am trying to update to the latest build and can't seem to install it properly.
I down load the application, and when I try to install it (either double clicking or run as administrator) it extracts to 32% and then after a min or so it will try and install. The install screen pops and and just flickers... you then have to kill it from task manager.

Also on the version I have installed, when I open any settings menu the menu just flashes and I have to kill it from Task Manager

Any help would be greatly appreciated,

Library
    Total files: 63155
    Audio files: 16432
    Image files: 46522
    Video files: 201
    Other files: 0
Processing
    Thumbnails built: 100% (63155 of 63155)
    Audio analyzed: 100% (16633 of 16633)
Background Tools Running
    No tools currently running
Power
    Mode change (disable screensaver, keep monitor on) [expires in 1 minute]
Media Center
    Version: 19.0.134.0 Registered
    Install path: C:\Program Files (x86)\J River\Media Center 19\
    Interface plug-ins: Interface Plugins: TiVo Server (not running)
    JRMark: never run
    Memory used: 33.4 MB memory
    Handles used: 252 handles
Advanced System Info
    Memory & CPU
        CPU features: MMX, SSE2, SSE3, SSSE3, SSE4.1, AVX
        Free Physical Memory: 9.4 GB
        Total Memory: 11.9 GB
    Operating System
        Microsoft Windows 8 64-bit
    Audio inputs and outputs
        Microphone (Realtek High Definition Audio) (driver 6.3.9600.16384)
        Speakers (Realtek High Definition Audio) (driver 6.3.9600.16384)
    Bluetooth
        Dell Wireless 1705 Bluetooth (driver 8.0.1.304)
        Microsoft Bluetooth Enumerator (driver 6.3.9600.17093)
        Microsoft Bluetooth LE Enumerator (driver 6.3.9600.16481)
    Bluetooth Virtual Devices
        Bluetooth LWFLT Device (driver 8.0.1.232)
        Virtual Bluetooth Support (Include Audio) (driver 8.0.1.302)
    CDROM
        PIONEER BD-RW   BDR-XD05 USB Device (driver 6.3.9600.16384)
    Computer
        ACPI x64-based PC (driver 6.3.9600.16384)
    DiskDrive
         ST1000LM024 HN- (driver 6.3.9600.16384)
        Generic STORAGE DEVICE USB Device (driver 6.3.9600.16384)
        Generic STORAGE DEVICE USB Device (driver 6.3.9600.16384)
        Generic STORAGE DEVICE USB Device (driver 6.3.9600.16384)
        Generic STORAGE DEVICE USB Device (driver 6.3.9600.16384)
        Generic STORAGE DEVICE USB Device (driver 6.3.9600.16384)
        WD My Book 1140 USB Device (driver 6.3.9600.16384)
    Display
        AMD Radeon HD 8690A (driver 13.151.0.0)
        Intel(R) HD Graphics 4600 (driver 10.18.10.3308)
    Firmware
        System Firmware (driver 6.3.9600.16384)
    HIDClass
        Bluetooth AVRCP Device (driver 8.0.1.232)
        HID-compliant consumer control device (driver 6.3.9600.16384)
        HID-compliant consumer control device (driver 6.3.9600.16384)
        HID-compliant system controller (driver 6.3.9600.17041)
        HID-compliant touch screen (driver 6.3.9600.17041)
        HID-compliant vendor-defined device (driver 6.3.9600.17041)
        HID-compliant vendor-defined device (driver 6.3.9600.17041)
        USB Input Device (driver 6.3.9600.17041)
        USB Input Device (driver 6.3.9600.17041)
        USB Input Device (driver 6.3.9600.17041)
        USB Input Device (driver 6.3.9600.17041)
        USB Input Device (driver 6.3.9600.17041)
    Image
        Integrated Webcam (driver 6.3.9600.16384)
    Keyboard
        HID Keyboard Device (driver 6.3.9600.16384)
    MEDIA
        Bluetooth Audio Device (driver 8.0.1.304)
        Realtek High Definition Audio (driver 6.0.1.7016)
    Monitor
        Generic PnP Monitor (driver 6.3.9600.16384)
    Mouse
        HID-compliant mouse (driver 6.3.9600.16384)
    MTD
        Realtek PCIE CardReader (driver 6.2.9200.28144)
    Net
        Bluetooth Device (Personal Area Network) (driver 6.3.9600.16384)
        Dell Wireless 1705 802.11b/g/n (2.4GHZ) (driver 10.0.0.263)
        Realtek PCIe GBE Family Controller (driver 8.18.621.2013)
    Ports
        Communications Port (COM1) (driver 6.3.9600.16384)
    Print queues
        Fax (driver 6.3.9600.16384)
        Microsoft XPS Document Writer (driver 6.3.9600.16384)
        Root Print Queue (driver 6.3.9600.16384)
        Send To OneNote 2013 (driver 6.3.9600.16384)
    Processor
        Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz (driver 6.3.9600.16384)
        Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz (driver 6.3.9600.16384)
        Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz (driver 6.3.9600.16384)
        Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz (driver 6.3.9600.16384)
        Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz (driver 6.3.9600.16384)
        Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz (driver 6.3.9600.16384)
        Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz (driver 6.3.9600.16384)
        Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz (driver 6.3.9600.16384)
    SCSIAdapter
        Intel(R) Mobile Express Chipset SATA RAID Controller (driver 12.8.0.1016)
        Microsoft Storage Spaces Controller (driver 6.3.9600.17086)
    Software devices
        Microsoft Device Association Root Enumerator (driver 6.3.9600.16384)
        Microsoft IPv4 IPv6 Transition Adapter Bus (driver 6.3.9600.16384)
    System
        ACPI Fan (driver 6.3.9600.17031)
        ACPI Fan (driver 6.3.9600.17031)
        ACPI Fan (driver 6.3.9600.17031)
        ACPI Fan (driver 6.3.9600.17031)
        ACPI Fan (driver 6.3.9600.17031)
        ACPI Fixed Feature Button (driver 6.3.9600.17031)
        ACPI Power Button (driver 6.3.9600.17031)
        ACPI Thermal Zone (driver 6.3.9600.17031)
        ACPI Thermal Zone (driver 6.3.9600.17031)
        Composite Bus Enumerator (driver 6.3.9600.16384)
        Direct memory access controller (driver 6.3.9600.17031)
        High Definition Audio Controller (driver 6.3.9600.17054)
        High precision event timer (driver 6.3.9600.17031)
        Intel(R) 8 Series/C220 Series PCI Express Root Port #1 - 8C10 (driver 9.4.0.1023)
        Intel(R) 8 Series/C220 Series PCI Express Root Port #3 - 8C14 (driver 9.4.0.1023)
        Intel(R) 8 Series/C220 Series PCI Express Root Port #4 - 8C16 (driver 9.4.0.1023)
        Intel(R) 8 Series/C220 Series PCI Express Root Port #5 - 8C18 (driver 9.4.0.1023)
        Intel(R) 8 Series/C220 Series SMBus Controller - 8C22 (driver 9.4.0.1023)
        Intel(R) 82802 Firmware Hub Device (driver 6.3.9600.17031)
        Intel(R) HM87 LPC Controller - 8C4B (driver 9.4.0.1023)
        Intel(R) Management Engine Interface
        Intel(R) Xeon(R) processor E3-1200 v3/4th Gen Core processor DRAM Controller - 0C04 (driver 9.4.0.1023)
        Intel(R) Xeon(R) processor E3-1200 v3/4th Gen Core processor PCI Express x16 Controller - 0C01 (driver 9.4.0.1023)
        IWD Bus Enumerator (driver 4.5.23.0)
        Microsoft ACPI-Compliant System (driver 6.3.9600.17031)
        Microsoft Basic Display Driver (driver 6.3.9600.16384)
        Microsoft Basic Render Driver (driver 6.3.9600.17031)
        Microsoft System Management BIOS Driver (driver 6.3.9600.16384)
        Microsoft UEFI-Compliant System (driver 6.3.9600.16384)
        Microsoft Virtual Drive Enumerator (driver 6.3.9600.16384)
        Microsoft Windows Management Interface for ACPI (driver 6.3.9600.16384)
        Motherboard resources (driver 6.3.9600.17031)
        Motherboard resources (driver 6.3.9600.17031)
        Motherboard resources (driver 6.3.9600.17031)
        Motherboard resources (driver 6.3.9600.17031)
        Motherboard resources (driver 6.3.9600.17031)
        NDIS Virtual Network Adapter Enumerator (driver 6.3.9600.16384)
        Pci Bus (driver 13.15.1.1)
        Plug and Play Software Device Enumerator (driver 6.3.9600.16384)
        Programmable interrupt controller (driver 6.3.9600.17031)
        Qualcomm Atheros Bluetooth Bus (driver 8.0.1.232)
        Remote Desktop Device Redirector Bus (driver 6.3.9600.16384)
        System board (driver 6.3.9600.17031)
        System CMOS/real time clock (driver 6.3.9600.17031)
        System timer (driver 6.3.9600.17031)
        UMBus Root Bus Enumerator (driver 6.3.9600.16384)
        Volume Manager (driver 6.3.9600.16384)
    USB
        Bluetooth Hard Copy Cable Replacement Server (driver 8.0.1.232)
        Generic SuperSpeed USB Hub (driver 6.3.9600.17042)
        Generic SuperSpeed USB Hub (driver 6.3.9600.17042)
        Generic USB Hub (driver 6.3.9600.16442)
        Generic USB Hub (driver 6.3.9600.16442)
        Generic USB Hub (driver 6.3.9600.17042)
        Generic USB Hub (driver 6.3.9600.17042)
        Intel(R) 8 Series/C220 Series USB EHCI #1 - 8C26 (driver 9.4.0.1025)
        Intel(R) 8 Series/C220 Series USB EHCI #2 - 8C2D (driver 9.4.0.1025)
        Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft) (driver 6.3.9600.17031)
        USB Composite Device (driver 6.3.9600.16442)
        USB Composite Device (driver 6.3.9600.16442)
        USB Composite Device (driver 6.3.9600.16442)
        USB Mass Storage Device (driver 6.3.9600.17031)
        USB Mass Storage Device (driver 6.3.9600.17031)
        USB Mass Storage Device (driver 6.3.9600.17031)
        USB Mass Storage Device (driver 6.3.9600.17031)
        USB Root Hub (driver 6.3.9600.16384)
        USB Root Hub (driver 6.3.9600.16384)
        USB Root Hub (xHCI) (driver 6.3.9600.17042)
    VolumeSnapshot
        Generic volume shadow copy (driver 6.3.9600.16384)
        Generic volume shadow copy (driver 6.3.9600.16384)
        Generic volume shadow copy (driver 6.3.9600.16384)
        Generic volume shadow copy (driver 6.3.9600.16384)
    WD Drive Management devices
        WD SES Device (driver 1.0.9.0)
    Western Digital NAS
        MyBookLive (driver 2.2.0.7)
    WPD
        E:\ (driver 6.3.9600.16384)
        F:\ (driver 6.3.9600.16384)
        G:\ (driver 6.3.9600.16384)
        H:\ (driver 6.3.9600.16384)
        I:\ (driver 6.3.9600.16384)
        MediaDrive (driver 6.3.9600.16384)



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adamt

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Re: Cannot Update MC
« Reply #1 on: June 24, 2014, 10:10:39 am »

Have you tried making a library backup and uninstalling your current version?
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Adam Thompson, JRiver

JimH

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Re: Cannot Update MC
« Reply #2 on: June 24, 2014, 10:41:16 am »

Uninstalling isn't necessary.   It's probably an antivirus problem or similar.

Nice to see you back.
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LonWar

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Re: Cannot Update MC
« Reply #3 on: June 24, 2014, 10:00:01 pm »

Hi Guy's,
I figured it out... It was Windowblinds. A theme program from Stardock.
Any chance that MC can get updated to play well with it?

Thanks,
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glynor

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Re: Cannot Update MC
« Reply #4 on: June 24, 2014, 10:55:25 pm »

WindowBlinds does all sorts of nasty things to the Windows drawing engine.  That's how it does what it does.  Crazy in-driver hooks that intercept system API calls and whatnot.  The list of applications that have had problems with it is miles long (including, at least in the past, things like Acronis True Image, VLC Player, all the Adobe applications, Firefox, Chrome, and so on and so forth). Generally, it doesn't behave well with applications (like MC and the others I listed above) that use their own drawing engine rather than the "regular" ones like Windows Forms and WPF.  Because MC is cross platform, this is not likely to change, and I think it would be up to the StarDock folks to fix their flaky implementation.  They do exactly that with popular applications (that's how Chrome and Firefox and the rest of them I listed above work, because they're popular enough that StarDock "works around" the issues themselves).

Unfortunately, it seems that JRiver is also using their own UI Framework to build their installer.  That makes sense, of course (work with what you know, and don't re-invent the wheel, especially when you already re-invented it once), but it also means that WindowBlinds freaks out even with the installer.

To be clear, I'm not suggesting that the StarDock product is crappy, just that it is what it is, and for as long as I can remember, that application was meddlesome with some apps.  That's why they have their whole exceptions system.

If you add exceptions to WindowBlinds to prevent it from interfering with MC's UI, you can run them side-by-side.  Unfortunately, adding an exception to the installer (which changes each time a new version comes out) isn't so simple.  The easiest solution is to just shut WindowBlinds down before you launch the MC installer.  That'll let it install fine, and then once installed, you can re-launch WindowBlinds and go on your merry way.  Here's another guy who reported the same thing: http://yabb.jriver.com/interact/index.php?topic=89427.0

You could also try writing to the StarDock folks.  I've never used their products (the fancy chrome isn't worth this kind of hassle all the time), but I've heard they're pretty responsive, and will probably take a look.  I'm sure JRiver would even be happy to help out if they don't ask for too much, and if they reach out.

But, much like the Anti-Virus situation It is their thing that is broken, and up to them to fix it.  If a huge majority of JRiver's customers all used WindowBlinds (if it was overwhelmingly pervasive) maybe the math would be different (thankfully that isn't the case).
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LonWar

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Re: Cannot Update MC
« Reply #5 on: June 25, 2014, 03:42:24 pm »

Hi, Thanks for the input...
I'll just uninstall WB..

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