INTERACT FORUM

Please login or register.

Login with username, password and session length
Advanced search  
Pages: [1]   Go Down

Author Topic: Can't open, reinstall, or uninstall  (Read 1031 times)

baniels

  • Junior Woodchuck
  • **
  • Posts: 50
Can't open, reinstall, or uninstall
« on: August 13, 2014, 01:09:41 pm »

Hello,

I have searched and seen these errors on here before, but I'm not having any luck solving it.

This is what I see when I try to open JRiver:


This is what I see when I try to install JRiver over my current installation:


This is what I see when I try to uninstall JRiver:


This is what I have so far tried:
  • Reboot
  • System restore
  • Safemode
  • Stop all jriver services
  • Disable antivirus
  • Add exceptions to antivirus in JRiver program and user folders

Any help would be appreciated.
Logged

Matt

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 42323
  • Shoes gone again!
Re: Can't open, reinstall, or uninstall
« Reply #1 on: August 13, 2014, 01:21:02 pm »

Install over the top and close Explorer (or other file managers) to release the lock on JRTools.dll.

You could also reboot and then reinstall first thing.
Logged
Matt Ashland, JRiver Media Center

baniels

  • Junior Woodchuck
  • **
  • Posts: 50
Re: Can't open, reinstall, or uninstall
« Reply #2 on: August 13, 2014, 01:27:24 pm »

Matt. Thank you for the tip.

I initiated the installation, then closed explorer.exe from the task manager, then proceeded with the installation. Worked like a charm.

Thanks again.
Logged
Pages: [1]   Go Up