Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[JimH]

Microsoft is apparently blocking all our outbound e-mail to Hotmail.com, outlook.com, live.com, and msn.com.  Maybe others.

This means that, if you have a Microsoft email address, you will be unable to:

• Receive your license by e-mail when you purchase
• E-mail yourself your licenses if you lose them
• Confirm your forum registration
• Receive any notices of forum e-mail
• Receive news of upgrades or special offers
• Receive any personal e-mail from anyone at jriver.com

It took me a while to determine this was the cause for a couple of our users.  I'm sure there are many more who think we're ignoring their problems because they aren't receiving JRiver's e-mail.

Jim


-------------- Correspondence with Microsoft support ------------



Hotmail Sender Support WINLV.EDFS.WW.00.  css.one.microsoft.com via JRiver.com  
 

11:20 AM (2 hours ago)
 
Hello Jim,


As previously stated, your IP(s) do not qualify for mitigation at this time.  I do apologize, but I am unable to provide any details about this situation since we do not have the liberty to discuss the nature of the block.

 

At this point, I would suggest that you review and comply with Outlook.com's technical standards. This information can be found at http://postmaster.live.com/Guidelines.aspx.

 

We regret that we are unable to provide any additional information or assistance at this time.

 

Best regards,

 

Praveen
Outlook.com Deliverability Support





--- Original Message ---
From : "Jim Hillegass"
Sent : Sunday, August 24, 2014 4:07:33 PM UTC
To : "Hotmail Sender Support"
Subject : Re: SRX1259813315ID - Re: Reported deliverability problem to Outlook.com SRX1259813315ID



Praveen,

We mailed xxx,000 pieces, about half to existing customers and half to those who have inquired.




Your user base must be around 10 to 20% of that.  How many complaints did you receive?




Every e-mail we sent has this option at the bottom:

> >
> > Use this option if you prefer to receive no mailings:
> > http://JRiver.com/unsubscribe.html
> >

I believe we comply with best practices.  We're only mailing legitimate customers and inquirers.




Thanks again for your help.




Regards,

Jim Hillegass


On Sun, Aug 24, 2014 at 10:54 AM, Hotmail Sender Support <WINLV.EDFS.WW.00.EN.CVG.BGL.TS.T  @css.one.microsoft.com> wrote:



Hello,

My name is Praveen and I work with the Outlook.com Deliverability Support Team.

Your IP (216.14.187.167) was blocked by Outlook.com because Outlook.com customers have reported email from this IP as unwanted.  One possible explanation for this is the automatic forwarding of unfiltered inbound messages, including unwanted messages, to Outlook.com/MSN addresses.

 

Please confirm that your emails comply with Outlook.com's technical standards. This information can be found at http://postmaster.live.com/Guidelines.aspx.

For more detailed information about best sending practices to Outlook.com users, please review the following white paper: http://download.microsoft.com/download/e/3/3/e3397e7c-17a6-497d-9693-78f80be272fb/enhance_deliver.pdf.    

Sincerely,

Praveen                                                          
Outlook.com Deliverability Support





--- Original Message ---
From : "Jim Hillegass"
Sent : Sunday, August 24, 2014 3:27:34 PM UTC
To : "Hotmail Sender Support"
Subject : Re: SRX1259813315ID - Re: Reported deliverability problem to Outlook.com SRX1259813315ID



Hi Praveen,

Thanks for your reply.  I'm not the technical person at JRiver, but it will be on this network:




216.14.187.167

We do a newsletter once a month to customers and others who have given us their e-mail address when they download.  We include a way to remove their e-mail address.  The newsletter is about our product and often gets a very positive response.  We receive a few complaints, but we remove those addresses.  The list is entirely ours.  I know you can't take that for granted, but in this case it's true.

More importantly, our licenses are delivered by e-mail.  Our users register for forums.  And so on.  These are legitimate business services.

We had a problem with Microsoft servers about the beginning of August and received help from your group.  There may be correspondence you can find from bob@JRiver.com or bob@qbjnet.com.



Thanks for your assistance.


Regards,

Jim Hillegass


On Sun, Aug 24, 2014 at 10:12 AM, Hotmail Sender Support <WINLV.EDFS.WW.00.EN.CVG.BGL.TS.T03  @css.one.microsoft.com> wrote:



Hello Jim,

My name is Praveen and I work with the Outlook.com Deliverability Team.

Please provide the IP address of your outbound mail server to proceed further with the investigation.

Sincerely,

Praveen                                                        
Outlook.com Deliverability Support

[JimH]

Here's one of the problems that this caused:
http://yabb.jriver.com/interact/index.php?topic=91098.0

[JimH]

And another one, where changing to gmail worked.

to Jim
Thank you Jim that now works perfectly, I don’t know why MSN are blocking this! but thanks for the help.

Mark

From: jim
Sent: Saturday, August 23, 2014 8:50 PM
To: Mark
Subject: Re:

The change was made.

On Sat, Aug 23, 2014 at 3:10 PM, Mark <[removed]@msn.com> wrote:


Jim,

If you could change it to [removed]@gmail.com that would be good as I'm not getting it through MSN.


Thanks


Mark

[Hendrik]

Maybe it helps if a bunch of Hotmail users complain about missing mails now, instead of users that can't find the unsub link before?

[HTPC4ME]

provide me a link on where to complain and i'll do just that. perhaps a thread should be opened on Microsoft answers site?

one would think before blocking all emails from their users, they would look into the complaints, and the ratio of non complainers. And above all your history.

[JimH]

provide me a link on where to complain and i'll do just that. perhaps a thread should be opened on Microsoft answers site?

one would think before blocking all emails from their users, they would look into the complaints, and the ratio of non complainers. And above all your history.

Thanks.  Start at the support page for the service and file a report there.

[HTPC4ME]

do i have permission to share this thread?

[JimH]

Of course.

[HTPC4ME]

Microsoft is apparently blocking all our outbound e-mail to Hotmail.com, outlook.com, live.com, and msn.com.  Maybe others.

Feel free to pipe up here - http://answers.microsoft.com/en-us/outlook_com/forum/oemail-osend/msnoutlook-customers-are-not-recieving-emails-from/06aedb1f-fc48-44fd-8e4d-1c58beee06de

[JimH]

Outbound email discussion split

[HTPC4ME]

Reply from Microsoft - http://answers.microsoft.com/en-us/outlook_com/forum/oemail-osend/msnoutlook-customers-are-not-recieving-emails-from/06aedb1f-fc48-44fd-8e4d-1c58beee06de

Hi,

Thank you for getting back to us.

Based from the link that you've provided, it appears that JRiver already submitted a support request to our delivery support team and they have been informed that they need to comply with Outlook.com's technical standards.

As of the moment, if JRiver would not comply with the technical standards provided on this link (http://mail.live.com/mail/policies.aspx )they wouldn't get their IP addresses white listed by Outlook.com.

Should you have any other questions or clarifications, please let us know.

Regards,

[JimH]

Yes, that's what they told me.  Not very helpful.  I asked what the problem was and they said they couldn't say.

OK.

[JimH]

I just sent a request to lift the blockage to legal at microsoft.

[bob]

I got them to (conditionally) unblock the registration server.
The forum will still be an issue for the time being as is email directly from us.
Will keep you posted...

[Sky King]

Please let us know if and when Microsoft and JRiver have resolved their differences.  Thank you.

[JimH]

Please let us know if and when Microsoft and JRiver have resolved their differences.  Thank you.

It isn't "differences".  Microsoft just chose to block our e-mail.  All e-mail.

Bob gave an answer to your question in the previous post.

[Soul_Rvr911]

It isn't "differences".  Microsoft just chose to block our e-mail.  All e-mail.

Bob gave an answer to your question in the previous post.

Just a quick note to say that yesterday I once again started receiving emails from JRiver in my Hotmail account. Looks like Microsoft has removed their embargo!

[JimH]

Thanks.  It would help if you and others let Microsoft know how you feel.  The thread linked above would be a good place to start.