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Author Topic: MC20 hangs after sleep  (Read 2266 times)

akira54

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MC20 hangs after sleep
« on: October 31, 2014, 05:39:50 pm »

I am running MC 20 (one before 20.0.30) in Windows 7 64 bit on a MacMini. Since upgrading to 20 the program consistently hangs after the Mini comes out of low power mode (sleep). All I can do then is end the task and start it anew. Am I the only one who is having this problem? Any suggestions?
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akira54

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Re: MC20 hangs after sleep
« Reply #1 on: November 03, 2014, 03:21:14 am »

It may have something to do with the WDM driver. When I use the standard (AMD)HDMI Output driver the sleep problem disappears.
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glynor

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Re: MC20 hangs after sleep
« Reply #2 on: November 03, 2014, 07:55:36 am »

I certainly haven't encountered that, though I'm not using my Mini in Boot Camp mode.

You were using the new WDM driver as your system default audio device, and changing it back to the HDMI output made the hang disappear?
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akira54

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Re: MC20 hangs after sleep
« Reply #3 on: November 03, 2014, 12:00:19 pm »

Yes.
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adiebear

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Re: MC20 hangs after sleep
« Reply #4 on: November 06, 2014, 10:42:31 am »

I am running MC 20 (one before 20.0.30) in Windows 7 64 bit on a MacMini. Since upgrading to 20 the program consistently hangs after the Mini comes out of low power mode (sleep). All I can do then is end the task and start it anew. Am I the only one who is having this problem? Any suggestions?

I have a similar issue- PC, Win 7 Pro 64 bit.
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Matt

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Re: MC20 hangs after sleep
« Reply #5 on: November 06, 2014, 11:03:59 am »

Could you get a log and post it?  Thanks.
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Matt Ashland, JRiver Media Center

adiebear

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Re: MC20 hangs after sleep
« Reply #6 on: November 06, 2014, 12:19:21 pm »

Log Name:      Application
Source:        Application Hang
Date:          2014/11/05 06:16:21 PM
Event ID:      1002
Task Category: (101)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Adie-HP
Description:
The program Media Center 20.exe version 20.0.27.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 Process ID: 1a50
 Start Time: 01cff910b7c13232
 Termination Time: 141
 Application Path: C:\Program Files (x86)\J River\Media Center 20\Media Center 20.exe
 Report Id: 101ad0f5-6507-11e4-a057-70f395de0a70

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Hang" />
    <EventID Qualifiers="0">1002</EventID>
    <Level>2</Level>
    <Task>101</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-11-05T16:16:21.000000000Z" />
    <EventRecordID>61705</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Adie-HP</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Media Center 20.exe</Data>
    <Data>20.0.27.0</Data>
    <Data>1a50</Data>
    <Data>01cff910b7c13232</Data>
    <Data>141</Data>
    <Data>C:\Program Files (x86)\J River\Media Center 20\Media Center 20.exe</Data>
    <Data>101ad0f5-6507-11e4-a057-70f395de0a70</Data>
    <Binary>55006E006B006E006F0077006E0000000000</Binary>
  </EventData>
</Event>

and...
Log Name:      Application
Source:        Application Error
Date:          2014/11/01 10:18:40 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Adie-HP
Description:
Faulting application name: Media Center 20.exe, version: 20.0.27.0, time stamp: 0x54457ec1
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000005
Fault offset: 0x00038e19
Faulting process id: 0xc90
Faulting application start time: 0x01cff6101de26c3e
Faulting application path: C:\Program Files (x86)\J River\Media Center 20\Media Center 20.exe
Faulting module path: C:\windows\SysWOW64\ntdll.dll
Report Id: 44ac60c2-6204-11e4-a9ed-70f395de0a70
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-11-01T20:18:40.000000000Z" />
    <EventRecordID>60775</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Adie-HP</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Media Center 20.exe</Data>
    <Data>20.0.27.0</Data>
    <Data>54457ec1</Data>
    <Data>ntdll.dll</Data>
    <Data>6.1.7601.18247</Data>
    <Data>521ea8e7</Data>
    <Data>c0000005</Data>
    <Data>00038e19</Data>
    <Data>c90</Data>
    <Data>01cff6101de26c3e</Data>
    <Data>C:\Program Files (x86)\J River\Media Center 20\Media Center 20.exe</Data>
    <Data>C:\windows\SysWOW64\ntdll.dll</Data>
    <Data>44ac60c2-6204-11e4-a9ed-70f395de0a70</Data>
  </EventData>
</Event>

When I restart MC my WDTV sometimes doesn't show (after many minutes) and I have to restart MC again.
I have been reading the other Hang thread.
All I can say is please don't ask me technical questions. Logs are normally something I chop  ;D
I can't even get my library onto the player right now (using playlists as a workaround).

perusing the logs I see lots of LMS errors and have downloaded new drivers. About to restart laptop.
And- a new laptop arriving tomorrow, since this old Probook has had a hard life.



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Matt

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Re: MC20 hangs after sleep
« Reply #7 on: November 06, 2014, 01:38:35 pm »

It's the Media Center log I want to see.  Help > Logging in the program.
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Matt Ashland, JRiver Media Center

JimH

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adiebear

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Re: MC20 hangs after sleep
« Reply #9 on: November 07, 2014, 12:53:31 pm »

I'll get there gents.
New (to me) laptop issues all afternoon. JRiver not installed.
Haven't tried it since it hung last...
Certainly haven't tried it with NOD uninstalled.
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