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Author Topic: Version 20 upgrade produces error  (Read 632 times)

antique mariner

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Version 20 upgrade produces error
« on: December 12, 2014, 01:46:01 pm »

I have just upgraded from v 17 to 20. My cash has been accepted but when I try to install the new version it produces an "Unknown error" dialogue box. Please assist me to get the virtues of your new and improved version in time for Christmas.
Best wishes.
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JimH

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Re: Version 20 upgrade produces error
« Reply #1 on: December 13, 2014, 07:30:07 am »

Install problems are often caused by "security" software like antivirus programs.  See the "Weird Problems" thread in my signature for a few. 
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gvanbrunt

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Re: Version 20 upgrade produces error
« Reply #2 on: December 13, 2014, 08:56:29 am »

Also a reboot often clears these kinds of install errors. If it keeps happening it also might help if you post exactly where in the install there error occurs.
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