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Author Topic: MC 20 frequently crashes  (Read 1928 times)

Ekstrom

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MC 20 frequently crashes
« on: February 15, 2015, 01:33:14 pm »

I'm a rather new user of Media Center 20, but I have frequently experienced the application to crash in the in_dsd.dll.
I've seen this behavior in 20.0.0.62, 20.0.0.63 and also in the latest: 20.0.0.70.

The Windows 7 Event log gives me this information while playing or Analyzing DSD files:

Log Name:      Application
Source:        Application Error
Date:          15-02-2015 18:52:34
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      NUC
Description:
Faulting application name: Media Center 20.exe, version: 20.0.70.0, time stamp: 0x54dd055a
Faulting module name: in_dsd.dll, version: 20.0.70.0, time stamp: 0x54dd04d0
Exception code: 0xc0000005
Fault offset: 0x0009ff3f
Faulting process id: 0xdd0
Faulting application start time: 0x01d04946c25f9b01
Faulting application path: C:\Program Files (x86)\J River\Media Center 20\Media Center 20.exe
Faulting module path: C:\Program Files (x86)\J River\Media Center 20\Plugins\in_dsd.dll
Report Id: 6b713307-b53b-11e4-9823-c03fd56624bd
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-02-15T17:52:34.000000000Z" />
    <EventRecordID>23905</EventRecordID>
    <Channel>Application</Channel>
    <Computer>NUC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Media Center 20.exe</Data>
    <Data>20.0.70.0</Data>
    <Data>54dd055a</Data>
    <Data>in_dsd.dll</Data>
    <Data>20.0.70.0</Data>
    <Data>54dd04d0</Data>
    <Data>c0000005</Data>
    <Data>0009ff3f</Data>
    <Data>dd0</Data>
    <Data>01d04946c25f9b01</Data>
    <Data>C:\Program Files (x86)\J River\Media Center 20\Media Center 20.exe</Data>
    <Data>C:\Program Files (x86)\J River\Media Center 20\Plugins\in_dsd.dll</Data>
    <Data>6b713307-b53b-11e4-9823-c03fd56624bd</Data>
  </EventData>
</Event>


I have also seen MC 20 crashes without doing anything, i.e. starting Windows 7 which Autostart MC server and client. After a while MC 20 crashes with this information:

Log Name:      Application
Source:        Windows Error Reporting
Date:          15-02-2015 19:56:38
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      NUC
Description:
Fault bucket 860265506, type 17
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Media Center 20.exe
P2: 20.0.70.0
P3: 54dd055a
P4: in_dsd.dll
P5: 20.0.70.0
P6: 54dd04d0
P7: c0000005
P8: 0009ff3f
P9:
P10:

Attached files:
C:\Users\NUC\AppData\Local\Temp\WER8A25.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\NUC\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Media Center 20._a3d66df7e76173628f567b1c44516f92f59dc2b_1298311f

Analysis symbol:
Rechecking for solution: 0
Report Id: 6b713307-b53b-11e4-9823-c03fd56624bd
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-02-15T18:56:38.000000000Z" />
    <EventRecordID>23914</EventRecordID>
    <Channel>Application</Channel>
    <Computer>NUC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>860265506</Data>
    <Data>17</Data>
    <Data>APPCRASH</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>Media Center 20.exe</Data>
    <Data>20.0.70.0</Data>
    <Data>54dd055a</Data>
    <Data>in_dsd.dll</Data>
    <Data>20.0.70.0</Data>
    <Data>54dd04d0</Data>
    <Data>c0000005</Data>
    <Data>0009ff3f</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
C:\Users\NUC\AppData\Local\Temp\WER8A25.tmp.WERInternalMetadata.xml</Data>
    <Data>C:\Users\NUC\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Media Center 20._a3d66df7e76173628f567b1c44516f92f59dc2b_1298311f</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>6b713307-b53b-11e4-9823-c03fd56624bd</Data>
    <Data>0</Data>
  </EventData>
</Event>

I have attached the Report.Wer file (as a .txt file) from this location: C:\Users\NUC\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Media Center 20._a3d66df7e76173628f567b1c44516f92f59dc2b_1298311f

I have had more than 80 of those crashes.

My system:
Mini PC - Intel® NUC Kit D54250WYK
8 GB RAM
120 GB mSATA
Windows 7 Ultimate SP1
Connected to my Pioneer SC-LX87 USB-DAC through USB cabel using WASAPI driver and DSD bitstreaming.
Connected to Synology NAS through Wired LAN, getting access to the audio files.


I have not seen any similar posts on this crashing behavior.
I have uninstalled, re-installed and upgraded multiple times in the hope of getting rid of this issue.
Let me know if I can deliver further information.
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JimH

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Re: MC 20 frequently crashes
« Reply #1 on: February 15, 2015, 03:04:17 pm »

Random, unprovoked crashes can sometimes be caused by antivirus programs. 

In my signature there is a link to Weird Problems.  It has other possibilities.
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Ekstrom

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  • Posts: 4
Re: MC 20 frequently crashes
« Reply #2 on: February 16, 2015, 02:16:18 pm »

Hi Jim

I'm only using Main Library, that is located on the C: drive.
Other libraries have been deleted and DLNA entries hidden.
The Main Library only contain SACD ISO files located on a Synology NAS connected through wired gigabit network.


I booted the Windows 7 machine which automatically started MC 20. I enabled Logging and after a short period with no activity or interaction, MC 20 crashed.
I've attached JRiver Log 2015-02-16 20-17-56.zip to document what have happened.

As suggested, I uninstalled AVG Free and rebooted the machine => No antivirus software is running.
Again after a short while MC 20 crashed again.
I've attached the logs from that crash as JRiver Log 2015-02-16 20-56-59.zip.
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Hendrik

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Re: MC 20 frequently crashes
« Reply #3 on: February 17, 2015, 06:29:34 am »

I've fixed one crash from your crash logs, I hope that should resolve the issue.
The fix will be in 20.0.72 or newer, please report back if its still happening afterwards, thanks!
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Ekstrom

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  • Posts: 4
Re: MC 20 frequently crashes
« Reply #4 on: February 17, 2015, 01:59:58 pm »

Looking forward to test it.
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miketl

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Re: MC 20 frequently crashes
« Reply #5 on: February 28, 2015, 01:35:03 am »

I also had crashes on some SACD ISO files. The latest fix did stop the crash but at about the position in the track that made the crash instead of continue playing the track it just skips to the next track. When I had the crashes I thought that my ISO files are corrupted but I extracted the tracks into separate .DSF files and when I played the track that made MC crash it was playing without any problem.
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