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Author Topic: JRiver crashes after pressing stop on the remote control  (Read 1214 times)

v_erich

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JRiver crashes after pressing stop on the remote control
« on: March 26, 2015, 04:33:30 pm »

Hi,
I have a problem with the current JRiver 20 version (.87 and 2-3 versions before).
After playing a movie from the theater view in my home cinema, the application crashes and I come to the desktop.
I use an AMD 280x on a beamer (JVC X35) and the sound in PCM via HDMI in my Pioneer SC-LX83 receiver.
I use HQ with madvr, latest AMD driver, the load on the card is appr. at 50-60%.
If I play e.g. a series with more episodes, it crashes after the first episode, then I start JRiver again (no restart of windows) and all other episodes for this evening are played and stopped well.
The stop is coming via a media center IR remote (Logitech harmony to hp remote USB receiver).

Here is the crash information from windows 8.1 64 Bit German:
Code: [Select]
Problemsignatur:
  Problemereignisname: APPCRASH
  Anwendungsname: Media Center 20.exe
  Anwendungsversion: 20.0.87.0
  Anwendungszeitstempel: 5511b51e
  Fehlermodulname: StackHash_b57f
  Fehlermodulversion: 0.0.0.0
  Fehlermodulzeitstempel: 00000000
  Ausnahmecode: c0000005
  Ausnahmeoffset: PCH_E4_FROM_ntdll+0x0003CBEC
  Betriebsystemversion: 6.3.9600.2.0.0.768.101
  Gebietsschema-ID: 3079
  Zusatzinformation 1: b57f
  Zusatzinformation 2: b57f50427d4f8b401452ef740c13aafd
  Zusatzinformation 3: 40b3
  Zusatzinformation 4: 40b3d8e42d48ed95b014b4bda999fb50

Can you help me? It is very annoying when in an deciated home theatre a desktop with an crash log is seen  :(

BR
Erich
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glynor

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Re: JRiver crashes after pressing stop on the remote control
« Reply #1 on: March 26, 2015, 06:27:07 pm »

Crashes like that are typically caused by a hardware driver, usually the sound output device when MC tries to release the exclusive "lock" on the device.

Please read and follow:
http://wiki.jriver.com/index.php/Troubleshooting_Guide

That is less likely to be a disk problem, so read through that part, but you don't have to do a lot of troubleshooting there as long as there isn't an obvious problem.  But the rest is applicable and will tell you how to generate the logs we need to help troubleshoot the issue.
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glynor

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Re: JRiver crashes after pressing stop on the remote control
« Reply #2 on: March 26, 2015, 06:30:33 pm »

After you do that, and post results (assuming you didn't fix it), if you want to do more before someone gets back to you, the Audio, Video, and Drivers sections of this guide may be helpful:
http://wiki.jriver.com/index.php/Troubleshooting_Solutions

If you proceed further, do one thing at a time and then re-test. If no change in behavior appears, revert the change (where appropriate) and try the next thing. Proceed carefully and do not do multiple things at once without testing.

If you don't want to, someone will take a look at the log. If MC is crashing like that, it should contain a crash dump which should really help pinpoint the cause.
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