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Author Topic: Keeps Prompting for New Key  (Read 1089 times)

chas1200

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Keeps Prompting for New Key
« on: April 07, 2015, 07:06:24 am »

Installed application no errors installed supplied key no errors. Next day will be prompted to purchase a new key.
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6233638

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Re: Keeps Prompting for New Key
« Reply #1 on: April 07, 2015, 08:01:11 am »

Are you running a registry cleaner? (don't do that)
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chas1200

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Re: Keeps Prompting for New Key
« Reply #2 on: April 07, 2015, 09:12:39 am »

No active Reg Cleaner
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Matt

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Re: Keeps Prompting for New Key
« Reply #3 on: April 07, 2015, 09:35:19 am »

Either something tampering with the registry or something changing the machine name are the only things that should cause a license to be lost.
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Matt Ashland, JRiver Media Center

chas1200

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Re: Keeps Prompting for New Key
« Reply #4 on: April 07, 2015, 10:38:36 am »

Yes I know, so as a test I double clicked on the 'mjr' provided and the key was accepted, rebooted the system checked the computer name and it was still the same however MC20 asked me purchase a key.
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JimH

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Re: Keeps Prompting for New Key
« Reply #5 on: April 07, 2015, 10:46:04 am »

The mjr file is the Install Key.  It only works for 14 days from the time you restore.

http://wiki.jriver.com/index.php/Restoring_a_License
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chas1200

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Re: Keeps Prompting for New Key
« Reply #6 on: April 08, 2015, 07:21:54 am »

Yes I have used that link, unfortunately you have a limited number of restores.
And this does not resolve the problem.
Working on finding the app that is causing the problem

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