INTERACT FORUM

Please login or register.

Login with username, password and session length
Advanced search  
Pages: [1]   Go Down

Author Topic: restore troubles  (Read 4576 times)

guitarman

  • Recent member
  • *
  • Posts: 41
restore troubles
« on: May 14, 2015, 03:29:59 pm »
For no reason at all JRiver has stopped working. When I tried to open I got the message that the trial period was over and to purchase or restore. So I took the restore over the internet and had a key emailed to me. Of course I have no way of using this key as my only options given are to restore by internet or license file.

So are there any suggestions of what I can do to get this to work?
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71340
  • Where did I put my teeth?
Re: restore troubles
« Reply #1 on: May 14, 2015, 03:49:11 pm »
Do you have MC17 installed?

If so, you can try restoring your license.
http://wiki.jriver.com/index.php/Restoring_a_License

If it stopped working suddenly, what changed on your machine?

Antivirus programs can sometimes cause license problems.
Logged

anantaman

  • Recent member
  • *
  • Posts: 14
Re: restore troubles version 17
« Reply #2 on: October 01, 2015, 10:53:33 pm »
Hi there
I have installed 17 as it still has the record feature in it, but when I choose restore by email, I am only sent the codes for versions 18 and 20, how cab I get the code for 17?

Thanks
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71340
  • Where did I put my teeth?
Re: restore troubles
« Reply #3 on: October 02, 2015, 07:13:20 am »
Did you use a different e-mail address?
Logged
Pages: [1]   Go Up
« previous next »