Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[sbc]

In trying to license ICETCP 5 on a single PC, we are getting registry error - cannot save pathname.  We have tried it many times and we can browse to the folder so we know it is correct. Any ideas??

[Bob]

Is this a new install? Version of Windows? Version of PRO? Did you install as an user with admin rights?

[sbc]

The software was installed a while ago but I believe the activation key was never entered. When trying to do that, we get the error about the path cannot be saved. It is on a Windows XP machine - it has the server and user portions. It is version 5.1

[Bob]

Run the licenseadmin program. Check to see if there is a valid license. Check to see that under the users tab that you  have 1 users of which 0 is allocated.

If not, reenter the company name in the folder tab and the license in the licenses tab. Then rerun configwizard.

[sbc]

Every time I run license admin, it is asking for the activation key and company name. Then when that is entered, it says the path cannot be saved.

[Bob]

Make sure the company name is put in EXACTLY as it was registered. Spaces, punctuation, etc.

Check the path to the licenses file. Should be something like:

C:\Program Files\J River\ICETCP5 Server\TCP5_User\Licenses\

Make sure that you are doing this a user with admin rights. If you have a domain controller and you were logged in under the domain admin you will need to be under the domain admin to do this.