Topic: MC 21 crashes as soon as it opens (Read 10476 times)

kendoken · « **on:** October 17, 2015, 03:53:31 pm »

the program shuts down. enclosed are the log files. ken. what is the issue? please advise... thanks.

kendoken · « **Reply #1 on:** October 17, 2015, 04:07:06 pm »

no change just keeps shutting down. no info as to why. not even doing anything on it. just closed. most recent log enclosed. ken.

audio5 · « **Reply #2 on:** October 17, 2015, 04:27:44 pm »

having the same problem, with or without any anti-virus program.

JimH · « **Reply #3 on:** October 17, 2015, 05:08:28 pm »

Try restoring your license.

Quote from: audio5 on October 17, 2015, 04:27:44 pm

having the same problem, with or without any anti-virus program.

What did you do to test antivirus? You may need to uninstall it to be sure that's not the problem.

game1nz · « **Reply #4 on:** October 17, 2015, 05:58:52 pm »

I am having the same issue after reinstalling. Any help/ideas? Thanks

JimH · « **Reply #5 on:** October 17, 2015, 06:03:31 pm »

More information might help.

JimH · « **Reply #6 on:** October 17, 2015, 06:19:01 pm »

Quote from: JimH on October 17, 2015, 05:08:28 pm

Try restoring your license.
What did you do to test antivirus? You may need to uninstall it to be sure that's not the problem.

robydago · « **Reply #7 on:** October 17, 2015, 08:28:33 pm »

Quote from: kendoken on October 17, 2015, 03:53:31 pm

the program shuts down. enclosed are the log files. ken. what is the issue? please advise... thanks.

I had the same issue.
Went back to 21.0.9. to be able to use MC again.

Now I'm trying again 21.0.15
It seems not to crash anymore as soon as it opens.
But there must be something wrong with raw photo files handling.
The have funny colors and soon after I see some of them, MC crashes.

In the chengelog I've noticed that in 21.0.13 LibRaw was updated
Can that be the culprit?

audio5 · « **Reply #8 on:** October 18, 2015, 12:44:50 am »

Quote from: audio5 on October 17, 2015, 04:27:44 pm

having the same problem, with or without any anti-virus program.

I have installed 21.0.11 to the same system, working without any problem.

game1nz · « **Reply #9 on:** October 18, 2015, 06:50:05 am »

After updating my computer hardware I reinstalled MC21 and got this problem. I have uninstalled, rebooted and reinstalled as suggested but the problem remains. Windows10.
What else can I try please?
Thanks.

JimH · « **Reply #10 on:** October 18, 2015, 08:12:36 am »

Quote from: robydago on October 17, 2015, 08:28:33 pm

But there must be something wrong with raw photo files handling.
The have funny colors and soon after I see some of them, MC crashes.

In the chengelog I've noticed that in 21.0.13 LibRaw was updated
Can that be the culprit?

It's certainly possible.

Try turning off image support in the options. It's under General > Features. Just as a test.

If it is RAW, then turning off auto-import might also help.

It might also be a bug in the video driver.

JimH · « **Reply #11 on:** October 18, 2015, 08:23:31 am »

Do all of you have RAW files? Or NVIDIA graphics?

Matt · « **Reply #12 on:** October 18, 2015, 08:38:50 am »

Could you mail a sample RAW file that doesn't display properly to Matt at jriver dot com. Thanks.

robydago · « **Reply #13 on:** October 18, 2015, 12:52:39 pm »

@matt email sent.

Please note that it's just some raw files that have this heavy green cast when played in MC.
99.99% are rendered correctly.
Now that I'm back to 21.0.9 those same few raw files are still rendered incorrectly by MC, so I'm not sure I'd ever checked them before upgrading to .15, but other raw photo programs do render them correctly.
The point is that with 21.0.9, regardless of the raw rendering quality, it won't crash when viewing any raw file.
Anyway the .15 crashes might not be related to this particular raw files, as opening any raw file in .15 makes MC crash (see below)

@Jim no Nvidia

I did this test with .15:

playing a video
playing some music
opening a view with a filter for *.jpg only files and browing\viewing photos
running autoimport (but with no new\changed files)
opening a view with a filter for *.rw2 only files then just browing the raw photo thumbnails

Ok so far so good, no crash at all, not even when just browsing the raw photos thumbnails.
But trying to do anything else with raw files, MC is really unstable:

opening the tag pane for a selected raw file, MC crashes
opening any raw files, MC crashes

JimH · « **Reply #14 on:** October 18, 2015, 01:46:23 pm »

What about antivirus?

robydago · « **Reply #15 on:** October 18, 2015, 02:54:54 pm »

windows defender

JimH · « **Reply #16 on:** October 18, 2015, 02:56:51 pm »

Please try turning it off.

robydago · « **Reply #17 on:** October 18, 2015, 04:31:23 pm »

Quote from: JimH on October 18, 2015, 02:56:51 pm

Please try turning it off.

Tried: still crashes with raw files.

JimH · « **Reply #18 on:** October 18, 2015, 05:18:43 pm »

Thanks.

It would help if you could determine whether it crashes with any RAW file or if it only crashes with certain raw files.

richardc · « **Reply #19 on:** October 18, 2015, 05:36:15 pm »

I do have quite a few RAW files with the extension ".ARW". These are all ARW2 format, according to Sony's apps.
I also have Sony's "RAW tool" installed. [SonyRawDriver20_Installer0810a.exe] This driver allows Explorer to make thumbnails of the ARW files and for Windows Photo Viewer to display them. (OS is Windows7 Pro 64; video is AMD Radeon R9 200 series)
It takes a few seconds for MC21.0.15 to "stop working". The timing of the crash seems consistent with finding something "indigestible" during a background scan of some type.
The first time MC21 crashed was after an automatic upgrade from .11 to .15 - but not immediately. I had been editing a longish playlist of photos and thought that there might have been a corruption there, but exporting, checking and importing the suspect playlists did not fix things for long. Next, I became concerned about one playlist containing a 48bit TIFF. None of my photo playlists include any RAW files, however my coincidental focus on playlists may have been completely unrelated to the process which is running into trouble.
I cannot rule out that some background scan process eventually runs into a fatal error - perhaps attempting to update a thumbnail for a ".ARW" file, or a 48bit TIFF or whatever.
Today, MC upgraded itself to .15 again and promptly fell over after a few seconds. I reinstalled .11 a third time and recently turned off automatic updates until this bug gets worked out.
Keep up the good work. I do hope this one gets discovered soon.

robydago · « **Reply #20 on:** October 18, 2015, 06:32:23 pm »

Quote from: JimH on October 18, 2015, 05:18:43 pm

It would help if you could determine whether it crashes with any RAW file or if it only crashes with certain raw files.

I tried many different ones and it crashes with all of them.

JimH · « **Reply #21 on:** October 18, 2015, 06:45:01 pm »

Quote from: robydago on October 18, 2015, 06:32:23 pm

I tried many different ones and it crashes with all of them.

That's helpful. Thank you.

Matt · « **Reply #22 on:** October 18, 2015, 06:56:10 pm »

Quote from: robydago on October 18, 2015, 06:32:23 pm

I tried many different ones and it crashes with all of them.

Please send a sample to matt at jriver dot com if you haven't already. Thanks.

blgentry · « **Reply #23 on:** October 19, 2015, 06:02:12 pm »

I'm not super great at reading these log files but I've examined yours.

My guess is that auto import is crashing MC when it reads a bad file. In your previous log, this file doesn't seem to go all the way through the import process:

C:\Users\kens\Pictures\REBEL T4I IMAGES New\2015_03_08\cr2\IMG_9248.CR2

I would suggest turning off auto import as a test:

Tools > Options > Library & Folders > Run auto import in background > (uncheck)

Optionally, move the file I referenced above to a different location where auto import will NOT find it. I would wait to do this test after you confirm whether or not auto import is causing the crash when it finds a bad file.

Good luck!

Brian.

kendoken · « **Reply #24 on:** October 19, 2015, 06:40:00 pm »

you will notice its on a cr2 file which is a RAW file in Canon's software. maybe your program just doesn't like the RAW file format.... ken.

robydago · « **Reply #25 on:** October 20, 2015, 02:41:48 am »

@kendoken

to keep using MC while jriver is working on this issue, you could try and install MC 21.0.9
with my raw files that version is rock solid.

http://files.jriver.com/mediacenter/channels/v21/latest/MediaCenter210009.exe

robydago · « **Reply #26 on:** October 20, 2015, 12:29:38 pm »

Thanks Matt!
.17 solved the raw crash issue!

Now I have a problem with raw thumbnails orientation.
It didn't start with .17: going back and forth from .15 to .9 and vice-versa, thumbnails began to disappear and reappear randomly.
Yesterday with .09 I forced MC to rebuild all raw thumbnails and it did, but it didn't auto rotate raw portrait shots.

I've done a test right now with a fresh photo taken in both jpg and raw in camera.
This is what the import in MC .17 looks like:

https://drive.google.com/file/d/0B_5axwH_0L1AandQcWdYckI2cjA/view?usp=sharing

As you can see the center image is in the wrong orientation.
Note that when I double click that raw thumbnail, MC shows the photo correctly in portrait orientation in full screen.

Matt · « **Reply #27 on:** October 20, 2015, 12:51:03 pm »

Hi robydago, would you be willing to send me a sample image that is auto-rotated incorrectly? I'm matt at jriver dot com. Thanks.

robydago · « **Reply #28 on:** October 20, 2015, 01:19:13 pm »

Hi Matt,
image sent.

robydago · « **Reply #29 on:** October 21, 2015, 03:59:09 pm »

Matt, you have mail.

It seems related to the zoom level and\or the space available for the thumbnail to "float" in the pane.

With the thumbnail "filling" the pane, the auto rotate is correct:

https://drive.google.com/file/d/0B_5axwH_0L1AQ09ZYlh3V0dBUTg/view?usp=sharing

While when zoomed out the auto rotate is wrong:

https://drive.google.com/file/d/0B_5axwH_0L1ALWswbW5KWXVhMFk/view?usp=sharing

Can you reproduce this behavior on your MC?

It seems that whenever the auto rotate is correct MC is actually rendering the raw file, as you can see by the wide lens strong vignetting and distortion
While when the auto rotate is wrong, it's showing the MC generated thumbnails (no vignetting\distortion).

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Author Topic: MC 21 crashes as soon as it opens (Read 10476 times)