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Author Topic: Theater View and Red October HQ--both non available due to same issue  (Read 7329 times)

Stereojeff

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Theater View and Red October HQ--both non available due to same issue
« on: December 21, 2015, 11:17:19 am »
In MC21, on my Windows 7 machine, Theater View and Red October HQ are suddenly not available.  Theater view's message is;  Error Starting Direct 3D Engine (error creating Direct 3D Device (0x8876086C)).

Attempts to play .MKV using Red October HQ fails and returns this message, "Mad VR Reports Creating Direct 3D Device failed 8876086c"

Reinstalling MC21 does not solve the issue. 

I did find an earlier report of the Theater View problem but clicking on the included link to directly install the missing Direct 3D code also failed.

Jeff
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CountryBumkin

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Re: Theater View and Red October HQ--both non available due to same issue
« Reply #1 on: December 21, 2015, 12:17:23 pm »
I had a problem/error related to Direct3d when I installed MC on a new/fresh computer because the DirectX package that installs with MC failed to install. I just had to reinstall the MC program again. You should check your DirectX package to see if it has any errors. Type "DXDiag.exe" in the Windows "Run" box. Then go to "Display" and see if "Direct3D" is enabled.

If nothing above helps, try a fresh/new video card driver. I've read about some problems like your on systems with NVidia cards (usually when the owner lets Windows install the driver). If you have an NVidia card, go to their website and download their driver.
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Stereojeff

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Re: Theater View and Red October HQ--both non available due to same issue
« Reply #2 on: December 22, 2015, 11:35:03 am »
Intel says drivers are up to date.  Followed your suggestion but Direct 3D is installed.  Any other ideas?

Jeff
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JimH

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Re: Theater View and Red October HQ--both non available due to same issue
« Reply #3 on: December 22, 2015, 11:43:11 am »
What version of MC are you using?  Please try the one from the Download Page here.
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CountryBumkin

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Re: Theater View and Red October HQ--both non available due to same issue
« Reply #4 on: December 22, 2015, 11:52:50 am »
There are a bunch of threads with this topic if you use the Search feature. This one http://yabb.jriver.com/interact/index.php?topic=81696.0
suggests the problem was solved when User loaded the "Intel® Graphics Media Accelerator Driver for Windows".

Did MC ever work for you, or is this a new computer/OS or first time installation of MC?
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Stereojeff

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Re: Theater View and Red October HQ--both non available due to same issue
« Reply #5 on: December 22, 2015, 07:23:03 pm »
Quote from: CountryBumkin on December 22, 2015, 11:52:50 am
There are a bunch of threads with this topic if you use the Search feature. This one http://yabb.jriver.com/interact/index.php?topic=81696.0
suggests the problem was solved when User loaded the "Intel® Graphics Media Accelerator Driver for Windows".

Did MC ever work for you, or is this a new computer/OS or first time installation of MC?

I'm using 21.  I had no issues with 19 or 20 and even 21 worked perfectly until last week.

I've tried most of the suggestions revealed by the "search function" to no avail.

I updated the Intel 4600 driver, also, but still no joy.

Jeff
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CountryBumkin

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Re: Theater View and Red October HQ--both non available due to same issue
« Reply #6 on: December 23, 2015, 03:18:36 pm »
I read about a similar issue on the madVR forum. It was suggested to Op that he try and load/reload DirectX package from here https://www.microsoft.com/en-gb/download/details.aspx?id=35&e6b34bbe-475b-1abd-2c51-b5034bcdd6d2=True
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Stereojeff

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Re: Theater View and Red October HQ--both non available due to same issue
« Reply #7 on: December 24, 2015, 10:33:58 am »
I was able to reload Direct X per CountryBumkin's suggestions.  The problem remains unchanged.  I still cannot access Theater View.

Jeff
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JimH

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Re: Theater View and Red October HQ--both non available due to same issue
« Reply #8 on: December 24, 2015, 11:54:03 am »
Quote from: Stereojeff on December 22, 2015, 07:23:03 pm
I'm using 21.  I had no issues with 19 or 20 and even 21 worked perfectly until last week.
Please report the full version.  21.0.30 is the latest.
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JimH

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Re: Theater View and Red October HQ--both non available due to same issue
« Reply #9 on: December 24, 2015, 11:54:58 am »
Does Red October Standard work? 
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Stereojeff

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Re: Theater View and Red October HQ--both non available due to same issue
« Reply #10 on: December 24, 2015, 12:47:44 pm »
Jim:

Red October Standard works fine.

JEff
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Stereojeff

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Re: Theater View and Red October HQ--both non available due to same issue
« Reply #11 on: December 24, 2015, 12:50:04 pm »
Please report the full version.  21.0.30 is the latest.

Jim:

I've updated MC21 several times during this troubleshooting and am currently using 21.0.30.

Jeff
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JimH

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Re: Theater View and Red October HQ--both non available due to same issue
« Reply #12 on: December 24, 2015, 01:00:40 pm »
Then the problem is probably related to madVR's use of your video driver.  The version of madVR that MC uses was changed recently.  You could read the notes for the builds.  MC21.0.30 is posted near the top of this board.
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Stereojeff

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Re: Theater View and Red October HQ--both non available due to same issue
« Reply #13 on: December 24, 2015, 08:50:34 pm »
JimH:

I restored the PC to 12/9/15.  Problem is now solved.  I will verify MC installed version and report back.

Jeff
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Stereojeff

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Re: Theater View and Red October HQ--both non available due to same issue
« Reply #14 on: December 24, 2015, 09:08:07 pm »
I rolled back to 21.0.23 and Theater View is working properly.  If I learn anything more I'll post here.

Jeff
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JimH

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Re: Theater View and Red October HQ--both non available due to same issue
« Reply #15 on: December 25, 2015, 12:32:23 am »
Again, it's probably something specific to the version of madVR, and how it uses the video driver.  It may trigger a bug in the video driver.
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Stereojeff

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Re: Theater View and Red October HQ--both non available due to same issue
« Reply #16 on: December 25, 2015, 09:38:35 am »
To close the loop, I updated to 21.0.30 this morning and everything is working properly.

Jeff
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imeric

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Re: Theater View and Red October HQ--both non available due to same issue
« Reply #17 on: February 02, 2016, 07:39:49 pm »
I just had this issue now and a couple of times a few days ago...

What is causing this???

I'm using 21.0.42 and all my drivers are up to date.  Madvr doesn't even start so it has something to do with theater view

Doesn't even start in standard view...I get a blank screen under display (pop up telling me my drive is full... and it isn't... >:( ?

Can't watch my hockey game and if i restart it will crew up my recording .... >:( >:(
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