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Author Topic: Stuck on one note  (Read 2975 times)

tuneup

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Stuck on one note
« on: December 22, 2015, 07:46:12 pm »
Today playing the same system that was having music dropouts of up to 2 seconds on the same exact system with both AVG and Malwarebytes fully turned off, I haven't had a single dropout in 2 hours of play. But on one of the same discs that was having dropouts yesterday, I now have a new and more serious problem. It is stuck on a single note (harpsichord in case anyone is interested) and repeating it endlessly. Neither JRemote nor JRiver can pause or stop the disc. I tried restarting both and they still couldn't stop it, but I noticed that they could no longer see the Bel Canto REFStream renderer. After letting this note repeat (at reduced volume) I restarted the renderer and it was now seen by MC20 and we are playing music again. Any ideas what might cause this and how I might prevent it?  ? :(
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JimH

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Re: Stuck on one note
« Reply #1 on: December 23, 2015, 12:14:29 am »
Quote from: tuneup on December 22, 2015, 07:46:12 pm
Today playing the same system that was having music dropouts of up to 2 seconds on the same exact system with both AVG and Malwarebytes fully turned off, I haven't had a single dropout in 2 hours of play.
"Turned off" may not be enough.  Uninstall any AV to rule them out as the cause.
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tuneup

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Re: Stuck on one note
« Reply #2 on: December 23, 2015, 09:59:32 pm »
The system installed flawlessly at the client's home today and has been playing for hours with no problems. If any start up, I will uninstall AVG and Malwarebytes.

Are you saying that computers used as servers should have no anti-virus and no anti-malware software on them? Since these computers have to search the web for metadata and cover art, would they not be left vulnerable?
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JimH

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Re: Stuck on one note
« Reply #3 on: December 24, 2015, 01:30:19 am »
I'm not advising against using antivirus software, but it has to work.  It should not be analyzing every media file every time it opens and it shouldn't analyze JRiver's database files. 
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tuneup

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Re: Stuck on one note
« Reply #4 on: December 24, 2015, 03:51:00 am »
Jim, do you know which brands of anti-virus and anti-malware analyze media files/JR database files and which brands don't? Or how I can find that out?
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JimH

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Re: Stuck on one note
« Reply #5 on: December 24, 2015, 05:55:57 am »
You could try searching here or on the Internet.   

This  might get you started:

https://yabb.jriver.com/interact/index.php?topic=99957.0
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