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Author Topic: License for JRiver 21 from 20  (Read 2018 times)

Ramses82

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License for JRiver 21 from 20
« on: January 08, 2016, 06:05:32 am »
Good morning everyone,
I have a master license for JRiver 20 as I bought 2 copies at the time.
I was wondering if the master license works also for the upgrade to JRiver 21?

Thanks
Alex
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RoderickGI

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Re: License for JRiver 21 from 20
« Reply #1 on: January 08, 2016, 04:51:37 pm »
Do you definitely have a Master License, and not just two licenses? The Help/Registration Info dialogue will tell you.

Did you read the "Upgrade Help" sticky thread? http://yabb.jriver.com/interact/index.php?topic=98869.0

I suspect that if you enter your Registration code in this page: http://jriver.com/purchase_21_master_as_upgrade.html you will be told what your options are. Try it.
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What specific version of MC you are running:MC27.0.27 @ Oct 27, 2020 and updating regularly Jim!                        MC Release Notes: https://wiki.jriver.com/index.php/Release_Notes
What OS(s) and Version you are running:     Windows 10 Pro 64bit Version 2004 (OS Build 19041.572).
The JRMark score of the PC with an issue:    JRMark (version 26.0.52 64 bit): 3419
Important relevant info about your environment:     
  Using the HTPC as a MC Server & a Workstation as a MC Client plus some DLNA clients.
  Running JRiver for Android, JRemote2, Gizmo, & MO 4Media on a Sony Xperia XZ Premium Android 9.
  Playing video out to a Sony 65" TV connected via HDMI, playing digital audio out via motherboard sound card, PCIe TV tuner

Ramses82

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Re: License for JRiver 21 from 20
« Reply #2 on: January 09, 2016, 07:18:20 am »
Quote from: RoderickGI on January 08, 2016, 04:51:37 pm
Do you definitely have a Master License, and not just two licenses? The Help/Registration Info dialogue will tell you.

Did you read the "Upgrade Help" sticky thread? http://yabb.jriver.com/interact/index.php?topic=98869.0

I suspect that if you enter your Registration code in this page: http://jriver.com/purchase_21_master_as_upgrade.html you will be told what your options are. Try it.

Thanks for your help.
Yes, I definitely have a Master license.
If I try to put my registration code on the upgrade page it tells me I have to pay $29 to upgrade. If I ask to send me the registrations codes by email I receive 3 codes:
JRiver, Inc. Media Center 20 Master
JRiver, Inc. Media Center 20 Mac
JRiver, Inc. Media Center 20 Windows

The first one (master) was sent to me after I purchased the Windows version, with an email saying the following:

Good day,
We have just sent you a free Master License for JRiver Media Center because you have purchased two or more licenses for JRiver Media Center 20.  Thank you for your purchases.

To use the license, please read this carefully.  You must download and install the most recent version of MC20 and then restore the license.  The Master License will work on Windows, Mac, and Linux.  Your old licenses will also continue to work.  If they are already licensed, there is no need to use the new Master License.

For more information on licensing, please see our Purchase Page.

Thanks again for your support of JRiver's work.

Regards,

JRiver

What should I do? Why do I have to pay another $29 after buying 2 licenses and then having a master one? I am honestly paying for products, and not just once... it seems a little bit too much paying again for an upgrade :(
Thanks to anyone that can help
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JimH

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Re: License for JRiver 21 from 20
« Reply #3 on: January 09, 2016, 07:47:08 am »
It's $29.98 to upgrade from a Master License for MC21 from MC20.
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