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Author Topic: Questions on Upgrading  (Read 65606 times)

JimH

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Re: Questions on Upgrading
« Reply #100 on: July 21, 2016, 11:46:40 pm »
That should work.  Did you install MC22?
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rganiard

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Re: Questions on Upgrading
« Reply #101 on: July 28, 2016, 01:44:31 pm »
I'm running 21 no problems and have a license for 22 but am waiting.  May I delete version 18, still installed, to free up disk space?  Thx.
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JimH

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Re: Questions on Upgrading
« Reply #102 on: July 29, 2016, 01:05:06 am »
Back up your library in MC21, then uninstall MC18.
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rganiard

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Re: Questions on Upgrading
« Reply #103 on: July 29, 2016, 09:48:22 am »
Thanks for this.  JR18 won't uninstall from Windows 10 control center, nor if I click on the JR18 uninstall app directly in it's folder.  Is there an incompatibility with Windows 10?  I have used 19 and 20 and they're gone (I assume they were deleted when I upgraded) except for folders of backups.  Why can't I get rid of 101MB of JR18?  Appreciate any insight!
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JimH

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Re: Questions on Upgrading
« Reply #104 on: July 29, 2016, 09:56:03 am »
Download and install the last version of MC18.  You can find it in "Old Versions" on our wiki or you can go here:
http://wiki.jriver.com/index.php/Restoring_a_License

Run it once and then uninstall it.
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rganiard

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Re: Questions on Upgrading
« Reply #105 on: July 29, 2016, 12:39:43 pm »
Thanks very much! I'm fine now.
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algphd

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Re: Questions on Upgrading
« Reply #106 on: August 03, 2016, 04:12:08 pm »
I just had my PC upgraded to Windows 10 from 7, and it won't upgrade to JRiver Version 21.  What do I do?  Also I've never used a forum like this before, it's very confusing about what to do and where things are.
Algphd
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JimH

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Re: Questions on Upgrading
« Reply #107 on: August 04, 2016, 12:57:54 am »
Reinstall MC.
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dutchnnphoto

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Re: Questions on Upgrading
« Reply #108 on: May 13, 2017, 10:12:27 am »
Dear JRiver,

I've installed version 21 (master edition) and purchased version 23 (also master edition), but when I want to install the 23 version there is a message on my screen "Your license file is for a different product"
Can you help me? I don't know where I go wrong.

Thanks

Nico
Please don't blame my poor enghlish, it's not my native language
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JimH

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Re: Questions on Upgrading
« Reply #109 on: May 13, 2017, 11:09:38 am »
MC23 isn't available yet.  Please download and install MC22.
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nlb

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Re: Questions on Upgrading
« Reply #110 on: May 13, 2017, 11:28:34 am »
I have recently purchased the Media Center 23 Upgrade for Mac and have found when trying to install a window opens saying my "current license is for a different product".
I currently have the Media Center 22.0.88 version.
Is there anyway to get a refund on this recent purchase I don't require ?
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JimH

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Re: Questions on Upgrading
« Reply #111 on: May 13, 2017, 11:42:23 am »
You need a newer version to install the MC23 license, but don't worry about it now.  You will receive an email with instructions when it is released in a couple of months.
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dutchnnphoto

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Re: Questions on Upgrading
« Reply #112 on: May 14, 2017, 08:45:19 am »
Dear JimH,

I installed MC22, works well. I'll wait for MC23
Thank

Nico
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