Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[mickyrock]

For many months my Media Center crashing in my imAC, only is open for seconds and I don't working with this program... Here you are my last log:

[Awesome Donkey]

Please make sure you're using build 21.0.80. You can find it at the top of this forum section.

[mickyrock]

Please make sure you're using build 21.0.80. You can find it at the top of this forum section.

I'M USING 21.0.80, 77, 66, 60....ALL Updates

[mickyrock]

Also unistalled and re-installed the software with new code

[JimH]

Try reinstalling your license.

[mickyrock]

Try reinstalling your license.

I've restored the llicense two times

[blgentry]

The only times I've had MC crash repeatedly are:

1.  Auto import trying to work on bad files and crashing every time.
2.  MC and a network audio renderer not liking each other.

Try to disable auto import.

Tools > Options > Library & Folders > run auto import in background > (uncheck)

How long does MC stay open before crashing?

Brian.

[mickyrock]

Heyyyy Now it don't crashing.....
But I think that this is a temporal solution.... Itsn't?

[blgentry]

If disabling auto import "fixed it", then that means you have some bad files that are making MC crash when it tries to import them.  We can help you figure out which files those are through MC's log.

http://wiki.jriver.com/index.php/Logging

Getting logging turned on, then make MC crash.  Finally, restart MC, and collect the log ZIP file and attach it here.

Brian.

[JimH]

If you can find a bad file, we would like to have it for testing.  Thanks.

[mickyrock]

I don't know Getting logging turned on MC
Do you Can Help Me ?
Thanks

[blgentry]

I don't know Getting logging turned on MC

Here's the link on how to use Logging in MC:

http://wiki.jriver.com/index.php/Logging

The basic idea is to do this:

1.  Turn on logging:  Help > Logging >  Output to a log file > (checked)  .  Close that window.
2.  Make the crash happen.
3.  Report the crash: Restart MC.  Then:  Help > Logging > Report problem .
4.  Attach the zip file produced by #3 above to this forum message.

The Mac OS X crash logs you've been attaching aren't useful to us unfortunately.  They don't have any relevant information in them.  The JRiver logs will have the right info.

Brian.

[mickyrock]

Here's the link on how to use Logging in MC:

http://wiki.jriver.com/index.php/Logging

The basic idea is to do this:

1.  Turn on logging:  Help > Logging >  Output to a log file > (checked)  .  Close that window.
2.  Make the crash happen.
3.  Report the crash: Restart MC.  Then:  Help > Logging > Report problem .
4.  Attach the zip file produced by #3 above to this forum message.

The Mac OS X crash logs you've been attaching aren't useful to us unfortunately.  They don't have any relevant information in them.  The JRiver logs will have the right info.

Brian.

[blgentry]

^ You just attached the same log again, but this time as a zip file!  That log isn't helpful.

Please try the instructions for enabling JRiver logging.

Thanks,

Brian.

[mickyrock]

^ You just attached the same log again, but this time as a zip file!  That log isn't helpful.

Please try the instructions for enabling JRiver logging.

Thanks,

Brian.

[blgentry]

Ok, I looked through the log file.  MC never finishes working on this file:

/Volumes/Conceptronic/Musica i Videos/xx/____Repasats OK/v40238-499.wmv

There are several other files in that directory.  MC might not have been able to import them either.  You might just move that directory to another location temporarily (where MC won't try to import it) and see what happens.  Or move all of the good files, from within MC, from that directory, to another directory.

In any case, at least that one file above seems to be bad.

Brian.

[mickyrock]

Yeaahhh I've moved the folder with bad files and..... it's all OK..

Many Thanks for your help...for all

[BradATIMA]

Now that you know what the problem is, one thing you can try is adding a few of the files from the folder back into an auto-import thread. Then, check to see if Media Center crashes or not. If it crashes, you'll know one of those files is bad. If you're interested, once you figure out which files cause the crash, you could upload one and provide us with a link so we could take a look at it and maybe figure out why it's causing Media Center to crash.

[Jim Linn]

Got similar problem with MC 21.0.80 vs mac OS X 10.11.5 (mid 2015 macbook pro 15").
Always crash during import (auto import), eventually I figured out that it was caused by file encoding incompatibility with mac.

My 2T mobile hard drive (WD Elements) stored tons of music files (most are ripped from CD) and majority of them are with one cue file for each CD (APE or FLAC) rather than separated tracks. All works perfectly with my MC in win 7, but got the problem while importing within mac.

Some of the cue fils or other txt files that was checked to be imported used non-unicode (utf-8) encoding.
Problem fixed after performing a batch process for all cue files re-encoding to unicode using a small utility.
This might be a bug with mac version of MC because no any problem in windows.

Also, some of the files are good in win 7 but recognized as bad files in mac version of MC, which might also caused the crash problem.

Hope more efforts will be put on MC22 since more and more HiFi users choose macbook pro as a music source because usually it provides much better sound than PC without special settings and tuning.

[Awesome Donkey]

If you upload the bad files to a file sharing service and give the links to Brad, I'm sure they can fix the issue causing the crashes.