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Author Topic: licence problem  (Read 1876 times)

yossi

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licence problem
« on: August 05, 2016, 03:23:40 am »

hello
i purchased jriver using paypal and i cant register the licence .

i tried doing it via the link to paypal but it doesn't work and i get the message :We could not authenticate your transaction.
at this point every time i open the app i need to insert my licence key.

my version is 21.0.83 and still trial

thanks
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JimH

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Re: licence problem
« Reply #1 on: August 05, 2016, 03:29:25 am »

Please download and install MC22.

http://yabb.jriver.com/interact/index.php?topic=106329.0

You have an MC22 license.  You don't need to go to Paypal.  You only need to restore your license.

Use copy and paste.

More details are here:
http://wiki.jriver.com/index.php/Restoring_a_License
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yossi

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Re: licence problem
« Reply #2 on: August 05, 2016, 09:02:39 am »

thanks for your help
before i install version 22
do i have to uninstall version 21 and if so will my playlist be erased (i have already a library of 120GB and a lot of playlist)
how can i keep my playlists
Thanks again
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Matt

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Re: licence problem
« Reply #3 on: August 05, 2016, 09:15:41 am »

thanks for your help
before i install version 22
do i have to uninstall version 21 and if so will my playlist be erased (i have already a library of 120GB and a lot of playlist)
how can i keep my playlists
Thanks again

Make a library backup in MC21, then restore it in MC22.

Or if you leave MC21 installed, MC22 should just pick it up when it's installed.
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Matt Ashland, JRiver Media Center
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