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[DocLotus]

New issue...
TV image in Standard mode will not completely fill my monitors screen. There is about 1/2 inch blank space all around the image.

The blank space also sometimes jumps to almost fill out the screen than quickly jumps back to the 1/2 inch blank space.

I have tried every method that I know to remove it but nothing helps.

[Yaobing]

New issue...
TV image in Standard mode will not completely fill my monitors screen. There is about 1/2 inch blank space all around the image.

The blank space also sometimes jumps to almost fill out the screen than quickly jumps back to the 1/2 inch blank space.

I have tried every method that I know to remove it but nothing helps.

Can you post a screenshot?  I am not seeing this issue.  This usually is caused by a combination of MC aspect ratio setting and TV video formatting from the TV stations.

[DocLotus]

Here it is...

It seems to do it most of the time on hi quality 1080i, 100 Quality TV programs including live news casts & live sports.

[DocLotus]

Some more images showing the jumping at the bottom of the TV screen reducing the bottom even more. Note the reduction of the text height.

This was just taken from a BBC live broadcast a few minutes ago.

[Yaobing]

What is your aspect ratio setting for television?  Is it "Source Aspect Ratio"

[DocLotus]

I've tried both Source & Crop Edges... no change .

[Yaobing]

What if you tried "Stretch" in Aspect Ratio?

[DocLotus]

All eight aspect ratio settings (including stretch) leave the blank bars.

[Yaobing]

I think this is a problem with your display settings.  Can you maximize MC window (or any Windows application that can be maximized) and have it fill the entire screen without black bars around?

[DocLotus]

Yes...
MC, Chrome, Edge, Word, Excel, Outlook are all normal... maximized & no blank bars.

See... attachments

[Yaobing]

I am totally puzzled. 

Any other clues?  It is not happening on my computer, and I am positive I have not made any changes recently that would cause this behavior.

[DocLotus]

I'm running an all AMD system with AND's new Radeon Software Crimson Edition. The problem actually started before Crimson Edition  came out.

At the time I had made no changes to the software & one day MC TV just started showing the blank bars all around the edges.

One thing that I just noticed tonight while watching BBC News was there was a LOT of jumping of the blank bars getting smaller &  larger. I'm talking about it happening sometimes several times per second, like it was flickering. I looked to see what the current aspect ratio was & found it was on Stretch which I seldom use (it was one of the settings I had tried while reporting back to you). Upon resetting it back to Source the sudden jumping stopped but is still there, just much less often.

[Yaobing]

It could be a driver issue.

[DocLotus]

I might do a clean install of my AMD software.

Let me think about it.

Will get back if anything changes.

Thanks.

[DocLotus]

Found the problem

It was one of the AMD Radeon Crimson settings...

Under the Video tab there are settings for...
Default, Sports, Cinema Classic, Vivid, Enhanced, Custom, Home Video & Outdoor.

All were OK with no blank bars around the TV EXCEPT... Home Video settings which I was using. Every time I turned it on the blank bars would show up & go away when selecting any of the other settings.

I also found under Custom that turning on AMD Steady Video would also cause the blank bars to appear.

Not sure who is going to fix this... JRiver or AMD 

[JimH]

I think we'd have to buy AMD to fix that.

Thanks for posting the solution.

[DocLotus]

Hi Jim;

I'm inclined to agree with you.

I will re-install Hauppauge WinTV8 & if it does the same thing (which I suspect it will) I will then contact AMD to make them aware of the issue.

Thanks