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Author Topic: No sound MC 22  (Read 2525 times)

geogil

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No sound MC 22
« on: January 20, 2017, 12:55:33 pm »
Hello,
I can no longer hear any sound through either my headphones or speakers when I use J River MC 22 on my desktop after the new Windows 10 update.

 I have audio through iTunes and on websites. I have no audio through the desktop when I try to access my server, listen to Internet radio, or to audio files that are stored on the disk. The sound bar, in the J River display window, indicates that there are audio signals being played. Additionally, I have tried updating drivers etc. with no luck.

I have also attached the log file from MC 22

Does anyone have any clues?

Windows 10 Pro, 64 bit
version: 1607
OS Build: 14393.693
Soundcard:ASUS Xonar Essence STX Audio Device; version:8.1.8.1823

Thanks.
George
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Antognini

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Re: No sound MC 22
« Reply #1 on: January 20, 2017, 01:09:53 pm »
Let's start at the beginning. Are the speakers directly attached to your desktop (your System.Info.txt suggests that)? If yes, have you tested them through Windows Control Panel, Sounds, <device>, right-click, Test? If not, how are the speakers connected to your desktop?
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geogil

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Re: No sound MC 22
« Reply #2 on: January 20, 2017, 01:41:55 pm »
Yes to all.

I also have a server running the same OS and MC22,  that is separate from desk top, but through 2-channel system and that seems to work.
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CountryBumkin

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Re: No sound MC 22
« Reply #3 on: January 20, 2017, 05:07:18 pm »
Go to Windows>Control Panel>Sound and see what is selected as your default sound device. If that is correct go to the device's properties>advance tab and see what formats and sample rates it is set to play.
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geogil

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Re: No sound MC 22
« Reply #4 on: January 20, 2017, 06:23:29 pm »
Hello,
1. “ASUS Xonar Essence STX Audio Device", is selected as the default device.
2. 24-bit, 96,000 Hz (Studio Quality) is the selected sample rate. Clicking the test button at that sample rate provides sound through the headphones and or speakers.
3. Under exclusive mode:
Allow applications to take the exclusive control of this device is checked.
Give exclusive mode application priority is checked.
I believe these are the same options that were selected prior to the update.

Thanks.
George
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geogil

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  • Posts: 17
Re: No sound MC 22
« Reply #5 on: January 21, 2017, 04:30:53 pm »
I believe that I have solved this issue.

Somehow, the soundcard is listed twice under, “playback device”. I do not know if this was the case prior to the upgrade or not, but I do not remember there being two selections previously. One selection works one does not. In J River under options >audio device, the playback device that does not function was selected.

All seems to be working well now.

Thank you for your responses and helpfulness.

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