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[andy.edouard]

Who can one contact if there is a problem with the Licence Database and how does one contact them?  I have paid my subscription but don't appear in the database.  as a result I cannot reactivate following a system crash.

[JimH]

We don't provide a subscription.  If you have a version 8 or 9 license, you can recover it from the "restore page".

Details on licensing are here:

www.mediajukebox.com/license

[andy.edouard]

Jim,
This is exactly my problem.  I licenced Media Centre on 2 March paying my $34.98 by credit card.  I lost my licence code e-mail when my system crashed  and the restore page of the Licence Database denies all knowledge of me.  What can I do?
Andy

[nila]

Andy - the restore page was case sensitive last time I used it with the e-mail checking.

Make sure your using the right casing (try a few variations).

Otherwise it's gonna be up to Jim as I dont work for them I cant promise anything, I'm sure they can dig u up from ur CC number thou

[John Gateley]

Andy,

You should be receiving an e-mail with your information.

j

[nila]

or John

I forgot he was the db man!

[andy.edouard]

Thanks for the help, but I haven't received anything in my e-mail.  Perhaps that's the problem - a corrupted e-mail address.  Rather than post here, I will try to send by messenger to John.

[Marko]

Andy, just a thought.......

If you're using hotmail, did you check in your bulk mail folder?

-marko

[KingSparta]

Or junk mail, spam box