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Author Topic: The registration code you sent me doesn't work.  (Read 2177 times)

sduval52

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The registration code you sent me doesn't work.
« on: May 02, 2017, 06:25:40 pm »
I received your email today in regards to buying Media 23. I was very careful and saved my code, but when I entered it it came back not valid. So I then asked for the code to be sent to me. I received the codes and checked it against my copy. There the same. But I entered the code that you sent me.  Same thing happens. What is it that I am doing wrong? 
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JimH

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Re: The registration code you sent me doesn't work.
« Reply #1 on: May 02, 2017, 06:29:03 pm »
What OS is your License for? 

What are you trying to buy?
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Jeepaholic

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Re: The registration code you sent me doesn't work.
« Reply #2 on: May 04, 2017, 06:56:48 am »
Same here.
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Awesome Donkey

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Re: The registration code you sent me doesn't work.
« Reply #3 on: May 04, 2017, 07:09:52 am »
Generally you have to make sure you're using the latest Media Center 22 build (as Media Center 23 isn't out yet) - the latest builds accept the MC23 licenses, depending on the type of license you have.
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sduval52

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Re: The registration code you sent me doesn't work.
« Reply #4 on: May 06, 2017, 04:19:39 pm »
Quote from: JimH on May 02, 2017, 06:29:03 pm
What OS is your License for? 

What are you trying to buy?
  Thanks for getting back to me. I was trying to purchase the new version, Media 23, master. I tried putting in the code that I had saved, but it wasn't right and I don't understand why. But, I tried again today, using a different code, and that worked. So problem solved. But perhaps you help me with another problem? I have two computers. What do I need to do to transfer the new code to my other computer. Thanks very much.
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JimH

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Re: The registration code you sent me doesn't work.
« Reply #5 on: May 06, 2017, 04:53:50 pm »
Quote from: sduval52 on May 06, 2017, 04:19:39 pm
I have two computers. What do I need to do to transfer the new code to my other computer. 
You can transfer the Install Key to the second machine.  Please read this:
https://wiki.jriver.com/index.php/Restoring_a_License
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