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Author Topic: No emails.  (Read 2568 times)

CarlC

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No emails.
« on: July 24, 2017, 05:34:01 pm »
I've been using MC for several years now, I've renewed/upgraded the license every year the latest being a pre-order for 22 Master Licence. I was never informed of 22's formal release, nor of a pre-order for 23.

Can someone drop me a line so I can find out why I've been left in the dark...?


Thanks.
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JimH

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Re: No emails.
« Reply #1 on: July 24, 2017, 06:04:21 pm »
Sorry about that.

Possibilities:
1.  Trapped by your ISP as SPAM
2.  Trapped by your e-mail client as SPAM
3.  Put it to an incorrect folder by your e-mail client
4.  You unsubscribed from our list
5.  You changed your e-mail address
6.  Something broken on our end
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CarlC

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Re: No emails.
« Reply #2 on: July 25, 2017, 03:46:45 am »
Quote from: JimH on July 24, 2017, 06:04:21 pm
Sorry about that.

Possibilities:
1.  Trapped by your ISP as SPAM
2.  Trapped by your e-mail client as SPAM
3.  Put it to an incorrect folder by your e-mail client
4.  You unsubscribed from our list
5.  You changed your e-mail address
6.  Something broken on our end

Thanks, possibilities 1, 2, 3 are not applicable due to the way my emails are managed :D.
4, I've not unsubscribed
5, My email address is way too cool, like me.  :P .
6, I can't confirm that I am still on your mailing list or that anything has been sent to me since 27th May 2016. I have however received Temporary Install Keys (for 21/22) on the 10th of July 2016 and 24th of July 2017.
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bob

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Re: No emails.
« Reply #3 on: July 25, 2017, 10:21:57 am »
Quote from: CarlC on July 25, 2017, 03:46:45 am
Thanks, possibilities 1, 2, 3 are not applicable due to the way my emails are managed :D.
4, I've not unsubscribed
5, My email address is way too cool, like me.  :P .
6, I can't confirm that I am still on your mailing list or that anything has been sent to me since 27th May 2016. I have however received Temporary Install Keys (for 21/22) on the 10th of July 2016 and 24th of July 2017.
Is it the same email address as your forum email address??
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JimH

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Re: No emails.
« Reply #4 on: July 25, 2017, 11:24:40 am »
Yes.  His license uses the same email address.
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JimH

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Re: No emails.
« Reply #5 on: July 25, 2017, 11:44:07 am »
Carl,
I just sent you your licenses.  Did you receive them?
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CarlC

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Re: No emails.
« Reply #6 on: July 25, 2017, 12:44:16 pm »
Quote from: bob on July 25, 2017, 10:21:57 am
Is it the same email address as your forum email address??

Yep  ;D

Quote from: JimH on July 25, 2017, 11:44:07 am
Carl,
I just sent you your licenses.  Did you receive them?

I did, thank you very much indeed.

 I receive temporary install key emails from the buy-button@jriver.com without issue, mlist@listserver.jriver.com may be where the problem is, I have double checked my spam setting and I should be fine to receive.
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CarlC

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Re: No emails.
« Reply #7 on: August 19, 2017, 03:24:14 am »
Issue would appear to be resolved now, yesterday I received an email with the subject "JRiver -- Stability and Dimension".
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