INTERACT FORUM

Please login or register.

Login with username, password and session length
Advanced search  
Pages: [1]   Go Down

Author Topic: Your License file is for a different product  (Read 3120 times)

nigel150

  • Recent member
  • *
  • Posts: 8
Your License file is for a different product
« on: March 11, 2018, 06:41:39 pm »
I bought the upgrade. The file downloaded says "Your license file if for a different product".
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72549
  • Where did I put my teeth?
Re: Your License file is for a different product
« Reply #1 on: March 11, 2018, 06:42:51 pm »
Have you installed MC 23?  You need 23.0.102 or higher.
Logged

nigel150

  • Recent member
  • *
  • Posts: 8
Re: Your License file is for a different product
« Reply #2 on: March 11, 2018, 07:26:27 pm »
Quote from: JimH on March 11, 2018, 06:42:51 pm
Have you installed MC 23?  You need 23.0.102 or higher.

Installed it. Now what? It says "A license for your JRiver software has been automatically installed. You will see instructions for installing it on other computers in a separate browser window (probably behind this one). To save it, right click on the link and use the "Save As" option."

No pop-up browser window. It installed v 23 next to 22, not over it. All my settings from 22 are not applied.
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72549
  • Where did I put my teeth?
Re: Your License file is for a different product
« Reply #3 on: March 11, 2018, 08:13:41 pm »
You can backup in MC22 and restore in MC23.
Logged

RickWyler

  • Recent member
  • *
  • Posts: 28
Re: Your License file is for a different product
« Reply #4 on: March 11, 2018, 09:14:54 pm »
How do you "backup in MC 22 for Mac and restore in MC 23?  I have the same issue.  None of my playlists etc. have been copied.  MC 23 was installed "next to" MC 22 and not "over" it. 
Logged

RoderickGI

  • MC Beta Team
  • Citizen of the Universe
  • *****
  • Posts: 8186
Re: Your License file is for a different product
« Reply #5 on: March 11, 2018, 09:41:57 pm »
Quote from: RickWyler on March 11, 2018, 09:14:54 pm
MC 23 was installed "next to" MC 22 and not "over" it.

That is normal for major upgrades of MC.

On MC22, File > Library > Back Up Library...
Take careful note of where the backup is saved.

On MC23, File > Library > Restore Library...
Restore the backup from the location you noted above. Include settings.

All your Playlist, Views, settings, etc. will be restored in MC23.
Logged
What specific version of MC you are running:MC27.0.27 @ Oct 27, 2020 and updating regularly Jim!                        MC Release Notes: https://wiki.jriver.com/index.php/Release_Notes
What OS(s) and Version you are running:     Windows 10 Pro 64bit Version 2004 (OS Build 19041.572).
The JRMark score of the PC with an issue:    JRMark (version 26.0.52 64 bit): 3419
Important relevant info about your environment:     
  Using the HTPC as a MC Server & a Workstation as a MC Client plus some DLNA clients.
  Running JRiver for Android, JRemote2, Gizmo, & MO 4Media on a Sony Xperia XZ Premium Android 9.
  Playing video out to a Sony 65" TV connected via HDMI, playing digital audio out via motherboard sound card, PCIe TV tuner

RickWyler

  • Recent member
  • *
  • Posts: 28
Re: Your License file is for a different product
« Reply #6 on: March 11, 2018, 09:57:00 pm »
Thank you so much.  I will give it a try now.
Logged

RickWyler

  • Recent member
  • *
  • Posts: 28
Re: Your License file is for a different product
« Reply #7 on: March 11, 2018, 10:06:25 pm »
It worked!  Thank you.

Now I believe I need to wait until May when MC 24 is officially released.  I'm glad I got the $18 price.  Patience...
Logged

Lillapepe

  • Recent member
  • *
  • Posts: 7
Re: Your License file is for a different product
« Reply #8 on: March 22, 2018, 07:20:16 pm »
Hi Guys, i have MC 22 and i've been using it on a Mac  since MC  18, now when i'm gonna buy the upgrade for mac, it says i have a master license so i have to buy a master, can't find the upgrade for mac.
do i have to buy the master, even though i won't use a windows computer at all?
is there anyway to just purchase the mac upgrade?
thank you in advance
Logged

RoderickGI

  • MC Beta Team
  • Citizen of the Universe
  • *****
  • Posts: 8186
Re: Your License file is for a different product
« Reply #9 on: March 22, 2018, 11:52:26 pm »
You must have bought the Master Licence at some stage. If not, Jim will have to sort you out.

If you may have bought the Master Licence at some stage, say only for MC22, then if you can find a Mac only licence from an earlier version, perhaps the original MC18 Mac licence, then you can just use the registration code from that to upgrade to an MC24 Mac licence.

If you still have copies of the buy-button emails from JRiver for those earlier purchases, then they will tell you which licence you bought, and the registration code for each. Otherwise you will have to go through the restore licence process for the earlier version, if you know the User ID and Password you used for those purchases.
Logged
What specific version of MC you are running:MC27.0.27 @ Oct 27, 2020 and updating regularly Jim!                        MC Release Notes: https://wiki.jriver.com/index.php/Release_Notes
What OS(s) and Version you are running:     Windows 10 Pro 64bit Version 2004 (OS Build 19041.572).
The JRMark score of the PC with an issue:    JRMark (version 26.0.52 64 bit): 3419
Important relevant info about your environment:     
  Using the HTPC as a MC Server & a Workstation as a MC Client plus some DLNA clients.
  Running JRiver for Android, JRemote2, Gizmo, & MO 4Media on a Sony Xperia XZ Premium Android 9.
  Playing video out to a Sony 65" TV connected via HDMI, playing digital audio out via motherboard sound card, PCIe TV tuner

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72549
  • Where did I put my teeth?
Re: Your License file is for a different product
« Reply #10 on: March 23, 2018, 06:36:18 am »
Quote from: Lillapepe on March 22, 2018, 07:20:16 pm
Hi Guys, i have MC 22 and i've been using it on a Mac  since MC  18, now when i'm gonna buy the upgrade for mac, it says i have a master license so i have to buy a master, can't find the upgrade for mac.
do i have to buy the master, even though i won't use a windows computer at all?
is there anyway to just purchase the mac upgrade?
thank you in advance
Please try using one of your Mac licenses.  I just re-sent your licenses.
Logged

Lillapepe

  • Recent member
  • *
  • Posts: 7
Re: Your License file is for a different product
« Reply #11 on: March 24, 2018, 11:06:31 am »
Thank you vey much to RoderickGI and JimH.
i got your email so i'll do it today.
best regards
Logged
Pages: [1]   Go Up
« previous next »