Topic: MC24 - Mac Version - keeps crashing on importing library (Read 3035 times)

sensei_russ · « **on:** May 25, 2018, 05:28:03 am »

Hi, I have a thread running on the Mac MC23 board but thought I'd move it here because it now refers to MC24 and also because no one is responding there: https://yabb.jriver.com/interact/index.php/topic,115891.0.html

Originally I was running MC23 (Mac) but am now running MC24 (Mac) following suggestion by JimH.

Currently MC24 is crashing when I try to import/update my library using file/library/import/configure auto-import.

Here is the crash report - it's 5mb in size so I have uploaded to MEGAlink:
https://mega.nz/#!D8giRLhQ!QzwYzPFdlbObyhpBTKTyxMPbMec8kF9RssWvPvmp6j0

Please help, I've followed all advice so far from JimH and Awesome Donkey but it's still crashing constantly.

JimH · « **Reply #1 on:** May 25, 2018, 06:56:53 am »

After a crash, look at the bottom of the previous log for files that are being imported. You may have some corrupt files. If you find one, we'd like to see it.

sensei_russ · « **Reply #2 on:** May 25, 2018, 07:51:04 am »

This is the end of the crash report:

3615396: 72634368: Import: JRAnalyzer::AddFileMJ: Start
3615396: 72634368: Import: JRAnalyzer::AddFileMJ: Finish (0 ms)
3615396: 72634368: Import: JRAnalyzer::AddFile: Finish (0 ms)
3615396: 72634368: Import: JRAnalyzer::AddFile: Start
3615396: 72634368: Import: JRAnalyzer::AddFile: Filename: /Volumes/All Rock Pop Jazz Blues Etc/ Discographies/Two Door Cinema Club/Two Door Cinema Club MP3/2012 - Beacon/10 Pyramid.mp3
3615396: 72634368: Import: JRAnalyzer::AddFileMJ: Start
3615396: 72634368: Import: JRAnalyzer::AddFileMJ: Finish (0 ms)
3615396: 72634368: Import: JRAnalyzer::AddFile: Finish (0 ms)
3615396: 72634368: Import: JRAnalyzer::AddFile: Start
3615396: 72634368: Import: JRAnalyzer::AddFile: Filename: /Volumes/All Rock Pop Jazz Blues Etc/ Discographies/Two Door Cinema Club/Two Door Cinema Club MP3/2012 - Beacon/11 Beacon.mp3
3615396: 72634368: Import: JRAnalyzer::AddFileMJ: Start
3615396: 72634368: Import: JRAnalyzer::AddFileMJ: Finish (0 ms)
3615396: 72634368: Import: JRAnalyzer::AddFile: Finish (0 ms)
3615396: 72634368: Import: JRAnalyzer::AddFile: Finish (4119 ms)
3615396: 72634368: Import: JRAnalyzer::Open: Finish (4119 ms)
3615396: 72634368: Database: CMediaDatabase::AddFile: JRAnalyzer::Open returned
3615397: 72634368: Import: ImportNewFiles: Ignored (already in database, etc.)

JimH · « **Reply #3 on:** May 25, 2018, 08:37:30 am »

There are a couple of spaces in front of the Discographies folder in this path:

/Volumes/All Rock Pop Jazz Blues Etc/ Discographies/Two Door Cinema Club/Two Door Cinema Club MP3/2012 - Beacon/11 Beacon.mp3

sensei_russ · « **Reply #4 on:** May 25, 2018, 08:42:19 am »

Hi Jim,

Yes, the spaces are so a particular file folder always sits at the top of other folders when I sort by name (when using 'Finder' on my mac).

Do the spaces cause problems and do I need to remove them?

JimH · « **Reply #5 on:** May 25, 2018, 08:50:37 am »

It would be worth a try. It's unusual to have spaces in a folder name.

sensei_russ · « **Reply #6 on:** May 25, 2018, 12:16:40 pm »

Spaces at the 'front' of a folder name you mean right?

Not in normal names etc like 'James Brown' or 'Tom Petty' I'm guessing?

Awesome Donkey · « **Reply #7 on:** May 25, 2018, 01:02:07 pm »

It is unusual, yes. I wouldn't recommend using periods either, since macOS will hide folders with names starting with periods in Finder.

JimH · « **Reply #8 on:** May 25, 2018, 01:16:00 pm »

Quote from: sensei_russ on May 25, 2018, 12:16:40 pm

Spaces at the 'front' of a folder name you mean right?

Not in normal names etc like 'James Brown' or 'Tom Petty' I'm guessing?

Correct.

sensei_russ · « **Reply #9 on:** May 26, 2018, 01:19:08 pm »

So my library import completed - took 22 hours inc thumbnails etc.

A few hours later after not touching since the import, I clicked on the 'audio' tab on the left of the screen and MC24 crashed

I've pasted the end of the crash report below. The full zip of the crash report is 62mb, please let me know if uploading it here via MEGAlink would help.

Thanks!

P.s. I've repeated this a number of times now. I can complete an 'auto-import' but if I click a name from the sidebar menu (audio, file, artists etc) MC24 crashes. However, if I click the arrow next to the previously mentioned tabs, it works fine...

87591694: 206356480: Sharing Plugins: CContentDirectoryService::HandleControlFunction: Action: Browse
87591694: 206356480: Sharing Plugins: CContentDirectoryService::Browse: Start
87591694: 206356480: Sharing Plugins: CContentDirectoryService::Browse: Browse BrowseDirectChildren for 58986
87591724: 207966208: Sharing Plugins: VHTTPMessage::Write: Wrote 0 bytes
87591724: 207966208: Sharing Plugins: CHTTPListenerWorker::HandleConnection: Finish (164 ms)
87591732: 219234304: Sharing Plugins: CUDPSocketReader::Accept: Start
87591732: 219234304: Sharing Plugins: CUDPSocketReader::Accept: Description: CListenerBase::CListenerBase [UDP]
87591737: 206356480: Database: CMediaInfoArraySort::Sort: Files: 14705; Elapsed ms: 15.387
87591741: 3940729792: General: CMJFileListCtrl::FinishFileInsertion: Finish (1464 ms)
87591744: 3940729792: General: CMainUIWnd::SetMCView: Finishing view creation
87591744: 3940729792: General: CMainUIWnd::SetMCView: View creation time: 6306.918
87591745: 3940729792: General: CMainUIWnd::Resize: Start
87591755: 206356480: Sharing Plugins: CContentDirectoryService::Browse: Finish (61 ms)
87591755: 206356480: Sharing Plugins: CContentDirectoryService::HandleControlFunction: Finish (61 ms)
87591756: 206356480: Sharing Plugins: CDLNADeviceServerWorker::ProcessPost: Finish (62 ms)
87591763: 206356480: Sharing Plugins: VHTTPMessage::Write: Wrote 49427 bytes
87591829: 3940729792: Database: CSearchFilesHelper::GetResults: Search: [Media Type]=[Audio]; Elapsed ms: 69.482
87591877: 3940729792: Database: CSearchFilesHelper::GetResults: Search: [Media Type]=[Video]; Elapsed ms: 41.663
87591904: 3940729792: General: CMainUIWnd::Resize: Finish (159 ms)
87591905: 3940729792: General: CMainUIWnd::SetMCView: View show / update time: 160.221
87591905: 3940729792: General: CMainUIWnd::SetMCView: Finish (6467 ms)
87591992: 207966208: Sharing Plugins: CHTTPListenerWorker::HandleConnection: Start

bob · « **Reply #10 on:** May 29, 2018, 10:34:43 am »

Quote from: sensei_russ on May 26, 2018, 01:19:08 pm

So my library import completed - took 22 hours inc thumbnails etc.

A few hours later after not touching since the import, I clicked on the 'audio' tab on the left of the screen and MC24 crashed

I've pasted the end of the crash report below. The full zip of the crash report is 62mb, please let me know if uploading it here via MEGAlink would help.

Thanks!

P.s. I've repeated this a number of times now. I can complete an 'auto-import' but if I click a name from the sidebar menu (audio, file, artists etc) MC24 crashes. However, if I click the arrow next to the previously mentioned tabs, it works fine...

87591694: 206356480: Sharing Plugins: CContentDirectoryService::HandleControlFunction: Action: Browse
87591694: 206356480: Sharing Plugins: CContentDirectoryService::Browse: Start
87591694: 206356480: Sharing Plugins: CContentDirectoryService::Browse: Browse BrowseDirectChildren for 58986
87591724: 207966208: Sharing Plugins: VHTTPMessage::Write: Wrote 0 bytes
87591724: 207966208: Sharing Plugins: CHTTPListenerWorker::HandleConnection: Finish (164 ms)
87591732: 219234304: Sharing Plugins: CUDPSocketReader::Accept: Start
87591732: 219234304: Sharing Plugins: CUDPSocketReader::Accept: Description: CListenerBase::CListenerBase [UDP]
87591737: 206356480: Database: CMediaInfoArraySort::Sort: Files: 14705; Elapsed ms: 15.387
87591741: 3940729792: General: CMJFileListCtrl::FinishFileInsertion: Finish (1464 ms)
87591744: 3940729792: General: CMainUIWnd::SetMCView: Finishing view creation
87591744: 3940729792: General: CMainUIWnd::SetMCView: View creation time: 6306.918
87591745: 3940729792: General: CMainUIWnd::Resize: Start
87591755: 206356480: Sharing Plugins: CContentDirectoryService::Browse: Finish (61 ms)
87591755: 206356480: Sharing Plugins: CContentDirectoryService::HandleControlFunction: Finish (61 ms)
87591756: 206356480: Sharing Plugins: CDLNADeviceServerWorker::ProcessPost: Finish (62 ms)
87591763: 206356480: Sharing Plugins: VHTTPMessage::Write: Wrote 49427 bytes
87591829: 3940729792: Database: CSearchFilesHelper::GetResults: Search: [Media Type]=[Audio]; Elapsed ms: 69.482
87591877: 3940729792: Database: CSearchFilesHelper::GetResults: Search: [Media Type]=[Video]; Elapsed ms: 41.663
87591904: 3940729792: General: CMainUIWnd::Resize: Finish (159 ms)
87591905: 3940729792: General: CMainUIWnd::SetMCView: View show / update time: 160.221
87591905: 3940729792: General: CMainUIWnd::SetMCView: Finish (6467 ms)
87591992: 207966208: Sharing Plugins: CHTTPListenerWorker::HandleConnection: Start

I'd set the log to rotate so you don't get those huge log files.
Also, when MC crashed I assume you got the usual crash report for apple. Can you email me a copy? bob (at) jriver (dot) com ?

sensei_russ · « **Reply #11 on:** May 29, 2018, 06:05:18 pm »

Hi Bob, thanks for your reply.

How do I set the log to rotate?

I've just emailed those Apple crash logs to you - there are 3 - I'm not sure which one exactly matches the MC24 crash log I attached earlier but they are all within 2 minutes of the crash file. I think I must have restarted MC24 a couple of times to test and it crashed again both times.

Cheers

bob · « **Reply #12 on:** May 29, 2018, 06:10:02 pm »

Quote from: sensei_russ on May 29, 2018, 06:05:18 pm

Hi Bob, thanks for your reply.

How do I set the log to rotate?

I've just emailed those Apple crash logs to you - there are 3 - I'm not sure which one exactly matches the MC24 crash log I attached earlier but they are all within 2 minutes of the crash file. I think I must have restarted MC24 a couple of times to test and it crashed again both times.

Cheers

Thanks for sending the files, I'll take a look at them on Thursday.

The log rotation is in the logging option under help, there is a maximum size which will rotate 2 logs...

bob · « **Reply #13 on:** May 31, 2018, 11:46:04 am »

Quote from: bob on May 29, 2018, 06:10:02 pm

Thanks for sending the files, I'll take a look at them on Thursday.

The log rotation is in the logging option under help, there is a maximum size which will rotate 2 logs...

Ok, it's crashing in a list control.
Can you email a copy of your library? You can find them under the documents directory.

sensei_russ · « **Reply #14 on:** May 31, 2018, 02:15:14 pm »

Hi Bob,

Do you mean go to file/library/back up library, and send the zip file that is created?

I've saved the file but it's 43mb in size. I can upload via MEGAlink?

Thanks

bob · « **Reply #15 on:** May 31, 2018, 04:09:17 pm »

Quote from: sensei_russ on May 31, 2018, 02:15:14 pm

Hi Bob,

Do you mean go to file/library/back up library, and send the zip file that is created?

I've saved the file but it's 43mb in size. I can upload via MEGAlink?

Thanks

Yes, that's the one I want. I'll take it in whatever form you can get it to me in.

Bob

sensei_russ · « **Reply #16 on:** June 03, 2018, 05:49:20 am »

Hi Bob,

Since your last message I've been tidying up my library and also editing any folder names that begin with a space and replacing it with a number.
I'd been using spaces to help keep certain folders at the top of a list but numbering makes much more sense and seems to have stopped most of the crashing issues.

Do foreign characters (also some special characters) in file names cause issues? I've started editing any that I come across whilst tidying my library but wondered if it's worth pursuing?

I've now updated the library a couple of times and there have been no crashes whilst updating/importing and most recently I could press menu tab names and their arrows (audio, file etc) with out causing a crash for a while but eventually it did crash after browsing through a selection of the fields.

I can understand that the size of the library could be causing problems but things definitely seem to be moving in the right direction.
I've attached the latest crash log and will also post the last few lines below.

Re the library file I'll upload it to MEGA today and post a link here.

Thanks again for your help. I'm really looking forward to getting everything working and enjoying my music via JRiver

0287739: 3940729792: General: CMainUIWnd::Resize: Finish (194 ms)
0287740: 3940729792: General: CMainUIWnd::SetMCView: View show / update time: 194.708
0287740: 3940729792: General: CMainUIWnd::SetMCView: Finish (9482 ms)
0288447: 3338240: Sharing Plugins: VHTTPMessage::ParseBody: Start
0288447: 3338240: Sharing Plugins: VHTTPMessage::ParseBody: Reading 682 bytes from message body
0288450: 3338240: Sharing Plugins: VHTTPMessage::ParseBody: Finish (2 ms)
0288450: 3338240: Sharing Plugins: CHTTPListenerWorker::HandleRequest: TCP: 192.168.1.116: POST: http://192.168.1.100:52100/ContentDirectory/control
0288450: 3338240: Sharing Plugins: CDLNADeviceServerWorker::ProcessPost: Start
0288450: 3338240: Sharing Plugins: CContentDirectoryService::HandleControlFunction: Start
0288450: 3338240: Sharing Plugins: CContentDirectoryService::HandleControlFunction: Action: Browse
0288450: 3338240: Sharing Plugins: CContentDirectoryService::Browse: Start
0288450: 3338240: Sharing Plugins: CContentDirectoryService::Browse: Browse BrowseDirectChildren for 1001
0288455: 3338240: Sharing Plugins: CContentDirectoryService::Browse: Finish (4 ms)
0288455: 3338240: Sharing Plugins: CContentDirectoryService::HandleControlFunction: Finish (4 ms)
0288456: 3338240: Sharing Plugins: CDLNADeviceServerWorker::ProcessPost: Finish (5 ms)
0288456: 3338240: Sharing Plugins: VHTTPMessage::Write: Wrote 31625 bytes

sensei_russ · « **Reply #17 on:** June 03, 2018, 11:47:41 am »

Here is my library file: https://mega.nz/#!nhJi0ISI!5gwBdxSdnBi9iHY-AMNJGJsEgNqwGYBemSX8fPkcyMA

Also, I can't get JRemote on my iPad to sync with my updated/corrected library.

I've reset my Macmini, restarted the app on the iPad, tried disconnecting and reconnecting but it still shows the old file structures...

Any ideas?

Thanks

P.S. I've realised that as well as JRemote sync issues, also the MC24 files menu tab (on left of screen) still shows one of the drives that I removed from the library. This is even though I've re-imported the library fully 3 or 4 times since removing that drive.

I've now cleared the library and am going to re-import everything again

JRemote is now showing the library correctly as it starts to populate the library with the first drive I have added to the clean library.

bob · « **Reply #18 on:** June 04, 2018, 04:54:42 pm »

Quote from: sensei_russ on June 03, 2018, 11:47:41 am

Here is my library file: https://mega.nz/#!nhJi0ISI!5gwBdxSdnBi9iHY-AMNJGJsEgNqwGYBemSX8fPkcyMA

Also, I can't get JRemote on my iPad to sync with my updated/corrected library.

I've reset my Macmini, restarted the app on the iPad, tried disconnecting and reconnecting but it still shows the old file structures...

Any ideas?

Thanks

P.S. I've realised that as well as JRemote sync issues, also the MC24 files menu tab (on left of screen) still shows one of the drives that I removed from the library. This is even though I've re-imported the library fully 3 or 4 times since removing that drive.

I've now cleared the library and am going to re-import everything again JRemote is now showing the library correctly as it starts to populate the library with the first drive I have added to the clean library.

I can reproduce the crash, will be looking into it.

sensei_russ · « **Reply #19 on:** June 04, 2018, 05:04:44 pm »

Thanks Bob!

bob · « **Reply #20 on:** June 06, 2018, 06:31:23 pm »

Quote from: sensei_russ on June 04, 2018, 05:04:44 pm

Thanks Bob!

Fixed in the next build.

sensei_russ · « **Reply #21 on:** June 07, 2018, 06:23:44 am »

Cheers Bob - looking forward to it

I had originally been using MC23 (link here: https://yabb.jriver.com/interact/index.php/topic,115891.0.html),
which I'd bought a licence for but couldn't get to work without crashing.

In the previous thread JimH suggested trying MC24 which is where we are at now.

However I'll have to buy a new licence for MC24 when MC23 has never worked for me properly. Is there any way to transfer for the licence to MC24?

Thanks

Russell

JimH · « **Reply #22 on:** June 07, 2018, 06:30:29 am »

Quote from: JimH on May 25, 2018, 08:50:37 am

It would be worth a try. It's unusual to have spaces in a folder name.

This was apparently causing the problem with MC23. It's not clearly a problem with MC, but with the spaces, so MC23 should work if you rename the folders.

sensei_russ · « **Reply #23 on:** June 08, 2018, 07:21:51 am »

Hi Jim,

Yesterday I went back to MC23 and updated the library (with fixed folder names - no spaces). The update took about 16 hours and just finished.

I clicked the 'Audio' tab and MC23 crashed - just as before and the same as MC24 currently does until the new fixed build is released (the one which Bob mentioned).

What should I do now?

Thanks

Russell

JimH · « **Reply #24 on:** June 08, 2018, 07:57:38 am »

I think the problem is with the folder names, not the library. Do they still have spaces?

sensei_russ · « **Reply #25 on:** June 08, 2018, 08:48:15 am »

Folder names all fixed - no spaces.

bob · « **Reply #26 on:** June 08, 2018, 09:36:48 am »

Quote from: sensei_russ on June 08, 2018, 08:48:15 am

Folder names all fixed - no spaces.

I'd just wait until the MC24 build with the fix comes out and try it, probably later today.

Awesome Donkey · « **Reply #27 on:** June 09, 2018, 06:22:06 am »

MC for Mac 24.0.34 is out.

https://yabb.jriver.com/interact/index.php/topic,116283.0.html

sensei_russ · « **Reply #28 on:** June 10, 2018, 05:50:05 am »

The past few days I triple checked my library for problematic folder names and tried MC23 yet again. It still crashes.

Every time I've done this I've cleared the library and re-imported the whole library which takes around 16 hours due to library size. I've done this to avoid any possible issues with remnants from old files/part files etc.

I then went back to MC24 and it lasted a little longer before crashing - i.e. I can click the tabs quite a number of times before triggering a crash.

Bob - I'm now downloading the MC24 update now. Thanks for the link Awesome Donkey

sensei_russ · « **Reply #29 on:** June 17, 2018, 12:26:45 pm »

So I've been testing for a few days with MC24 and it's remained stable - no crashes so far

Thank you.

MC23 still crashes in the same manner as before when using exactly the same folders and library as MC24.

I might be missing something but as MC23 has never worked for me can I please transfer my licence to MC24?

This latest version of MC24 is the only one that has worked for me.

Thanks

bob · « **Reply #30 on:** June 18, 2018, 01:22:36 pm »

You have a PM

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Author Topic: MC24 - Mac Version - keeps crashing on importing library (Read 3035 times)