Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[russ3ell]

I have just bought and installed v24 (I had v18 and it told me the license had expired) and applied the master mjr but it still tells me my license has expired.  What do I need to do to fix this

[JimH]

Ypu may need to install MC24 from the Download Page.

[russ3ell]

I did install it from the download page - the 64bit version

[russ3ell]

Once installed, I tried the MJR file and I also tried putting the registration license directly.  Is there something I have to do with the registry.  I am on Windows 7

[russ3ell]

I have tried the 32 bit version and that didn't work either

[russ3ell]

I have installed Windows 7 professional on a computer from scratch and got the same error.  Please can you sort this out or give me a full refund

[JimH]

Please read this:
https://wiki.jriver.com/index.php/Restoring_a_License

[russ3ell]

I did a copy and paste of the registration code and I have read the instructions given and tried an install key (mjr) that was 15 minutes old.  My system date is correct.  Please can you check my account and verify that my registration code is valid.  If you have email I could send you the registration key for you to try out

[JimH]

Try uninstalling MC18.  You're probably running it when you restore.  MC24 must be installed and running.

Your license is a Master License for MC24.

Double check your system date.

[russ3ell]

It was the system date - what a div!!!

You can close this ticket - sorry to have inconvenienced you

[JimH]

Glad you got it.