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Author Topic: MC21 access key not recognized during upgrade to MC24  (Read 427 times)

ytezel

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MC21 access key not recognized during upgrade to MC24
« on: July 11, 2018, 07:52:20 am »
I have license for MC 21. Today I tried to upgrade to MC 24. I wrote my access key correctly. It was not recognized. Is there a live chat help facility in of JRiver?
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JimH

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Re: MC21 access key not recognized during upgrade to MC24
« Reply #1 on: July 11, 2018, 08:06:43 am »
No. This is the right place.
Probably a typo. Letters O and l look like numbers 0 and 1.
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JimH

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Re: MC21 access key not recognized during upgrade to MC24
« Reply #2 on: July 11, 2018, 08:07:13 am »
Copy and paste works best.
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