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Author Topic: Problem With Download  (Read 1108 times)

lgTnG07

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Problem With Download
« on: September 06, 2018, 07:47:33 pm »

When I tried downloading the new updated software I received and error message stating:

"Failed to load JRTools.

Please reinstall the latest version of the program."

I uninstalled the version that I had and tried redownloading the latest software but I can't download the software because I get the same error message.
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JimH

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Re: Problem With Download
« Reply #1 on: September 06, 2018, 09:48:26 pm »

Possible antivirus problem.
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lgTnG07

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Re: Problem With Download
« Reply #2 on: September 07, 2018, 09:33:05 pm »

I tried shutting down my Webroot SecureAnywhere Firewall/anti spyware and the same error message came up.
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JimH

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Re: Problem With Download
« Reply #3 on: September 07, 2018, 09:37:49 pm »

Try uninstalling your antivirus.  It's the only way to know.
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lgTnG07

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Re: Problem With Download
« Reply #4 on: September 15, 2018, 10:21:01 pm »

I uninstalled my antivirus software and I am still getting the same error message.
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JimH

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Re: Problem With Download
« Reply #5 on: September 16, 2018, 06:51:42 am »

If you're running Windows 10, you also have Windows Defender and it must be configured correctly.

What OS are you running?  Anything else unusual?
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JimH

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Re: Problem With Download
« Reply #6 on: September 16, 2018, 07:05:09 am »

I tried shutting down my Webroot SecureAnywhere Firewall/anti spyware and the same error message came up.
Did you uninstall this?
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lgTnG07

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Re: Problem With Download
« Reply #7 on: September 18, 2018, 09:09:03 pm »

I did uninstall my antivirus/spyware. I am running Windows Vista Home Basic.
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Awesome Donkey

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Re: Problem With Download
« Reply #8 on: September 19, 2018, 03:59:46 am »

Redownload MC and try again. It's possible the AV tampered with the installer. But using Vista Home Basic might be a factor too.
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lgTnG07

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Re: Problem With Download
« Reply #9 on: September 22, 2018, 01:03:50 am »

I downloaded the older version Media Center 23.0.104 and it installed. I think the first version of MC 24 worked as well but I'm just going to stick with this one because I don't want to go through the hassle of trying to download MC 24 and getting all the error messages. I'm stumped because I thought MC worked with all operating systems including Vista (which is what I have) which is why I bought MC in the first place. Maybe I'll download a newer version when all the bugs get worked out.
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JimH

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Re: Problem With Download
« Reply #10 on: September 22, 2018, 06:47:54 am »

Antivirus software will do exactly that.  One build will be allowed and the next one won't.  It's not a problem with MC.
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