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[lgTnG07]

When I tried downloading the new updated software I received and error message stating:

"Failed to load JRTools.

Please reinstall the latest version of the program."

I uninstalled the version that I had and tried redownloading the latest software but I can't download the software because I get the same error message.

[JimH]

Possible antivirus problem.

[lgTnG07]

I tried shutting down my Webroot SecureAnywhere Firewall/anti spyware and the same error message came up.

[JimH]

Try uninstalling your antivirus.  It's the only way to know.

[lgTnG07]

I uninstalled my antivirus software and I am still getting the same error message.

[JimH]

If you're running Windows 10, you also have Windows Defender and it must be configured correctly.

What OS are you running?  Anything else unusual?

[JimH]

I tried shutting down my Webroot SecureAnywhere Firewall/anti spyware and the same error message came up.

Did you uninstall this?

[lgTnG07]

I did uninstall my antivirus/spyware. I am running Windows Vista Home Basic.

[Awesome Donkey]

Redownload MC and try again. It's possible the AV tampered with the installer. But using Vista Home Basic might be a factor too.

[lgTnG07]

I downloaded the older version Media Center 23.0.104 and it installed. I think the first version of MC 24 worked as well but I'm just going to stick with this one because I don't want to go through the hassle of trying to download MC 24 and getting all the error messages. I'm stumped because I thought MC worked with all operating systems including Vista (which is what I have) which is why I bought MC in the first place. Maybe I'll download a newer version when all the bugs get worked out.

[JimH]

Antivirus software will do exactly that.  One build will be allowed and the next one won't.  It's not a problem with MC.