Topic: MC24 - abnormal volume [Solved] (Read 1804 times)

jarbe · « **on:** October 09, 2018, 12:01:27 pm »

Hi,

Just blew a tweeter today. First time trying MC24. No changes with respect to settings from previously installed MC23.
Volume was sky high. Using Internal volume and volume protection. Never experienced this before. Imediately hit the power off button on the amplifiers, adjusted volume to 10% and it was still higher than I usually use for listening. Can't find out what's wrong. Have of course checked the sound card settings. Seems to be as it has always been. Please help!

Kind Regards,
Jarle

blgentry · « **Reply #1 on:** October 09, 2018, 03:28:08 pm »

...and this is why I always, always, always say you should have a hardware preamp in your system. Computers running digital audio are just not reliable and consistent enough to use as a main volume control.

Sorry to hear about your experience. Good luck restoring your system back to 100% again.

Brian.

jarbe · « **Reply #2 on:** October 09, 2018, 11:34:55 pm »

Thanks for the symphaty. If I suspected something was wrong, I could have lowered the volume on my soundcard in advance. JRiver has been tremendously stable over the years, so I guess I have built too much trust in digital audio. What might be the cause? Has there been any changes to the volume implementation going from MC23 to MC24? Has anyone else reported similar issue? I use convolution, any chance there is a bug?? It is as though there is a huge hidden gain factor somewhere.

Jarle

JimH · « **Reply #3 on:** October 10, 2018, 06:56:49 am »

I don't think there are any volume changes in MC24.

You didn't say what your audio setup looks like. That might give someone else an idea of what could be happening. ASIO, WASAP? Is bitstreaming engaged? Etc.

jarbe · « **Reply #4 on:** October 10, 2018, 08:29:49 am »

I'm using ASIO. No bitstreaming. Using convolution (normalize filter volume unchecked). Internal volume. 2 channels inside 5.1 container. Output encoding: none, No upmixing or downmixing

mwillems · « **Reply #5 on:** October 10, 2018, 09:01:53 am »

You didn't, by some mischance, enable the option to "process independently of internal volume" for convolution in the upper right hand corner of the DSP pane did you? As the help text says, that should never be checked for any DSP module other than a visualizer (or possible certain limiters), and has been the cause of a number of "volume incidents" for folks on the forum (including me!).

If you use PEQ as well, you might need to check each DSP stage individually, but verify that that option is unchecked for all DSP in use.

jarbe · « **Reply #6 on:** October 10, 2018, 10:00:47 am »

Thanks for the tip! This is not the cause. It is not enabled. I havn't made any changes to any settings, and I take for granted that all settings from previously installed versions are preserved when upgrading to a new version.

Jarle

Mitchco · « **Reply #7 on:** October 10, 2018, 10:12:58 am »

I have been using JRiver's internal volume for several years and have not had any issues, including JRiver MC 24. I use ASIO along with convolution for a tri-amp system. No preamp... not sure what the issue could be though...

Do you have "volume protection" enabled? I do sympathize about the blown tweeter - no fun man.

JimH · « **Reply #8 on:** October 10, 2018, 10:25:22 am »

You might try an advanced search here. I found this old thread:

https://yabb.jriver.com/interact/index.php/topic,85631.msg586658.html#msg586658

jarbe · « **Reply #9 on:** October 11, 2018, 02:01:48 am »

Thanks guys

Mitchco, that's very relevant information. I reinstalled MC23, and volume was back to normal. I use exactly the same audio settings.
Are you using 32-bit or 64-bit?
Honestly I don't know what version my MC24 installation is. Thought it was 64-bit, but I can't find any way to confirm it. How can I tell whether it is 32 or 64?

Awesome Donkey · « **Reply #10 on:** October 11, 2018, 03:28:31 am »

Quote from: jarbe on October 11, 2018, 02:01:48 am

How can I tell whether it is 32 or 64?

Easiest way is to go to the Help menu > About Media Center. Then if the top part of the About dialog says (64-bit) you're using the 64-bit version of MC. If it doesn't, you're using the 32-bit version of MC. Like this...

jarbe · « **Reply #11 on:** October 11, 2018, 06:26:13 am »

Then my version is 32-bit. (that was not intentional). I will install the 64-bit version, and hope that everything will be back to normal. (hope I won't have to do another purchase?). If this solves the volume problem, an explanation for the sky high volume in the 32-bit version is still needed.......

-Jarle

JimH · « **Reply #12 on:** October 11, 2018, 06:45:58 am »

Using a 64 bit driver (ASIO, for example) with a 32 bit program wouldn't work, but I wouldn't expect it to work at all.

swiv3d · « **Reply #13 on:** October 11, 2018, 12:20:48 pm »

Could be little fingers playing with the amp volume switches while you aren't around - happened to me once but fortunately the autocutout in the system activated to protect the speakers. I haven't found any change in volume between 23 and 24.

jarbe · « **Reply #14 on:** October 11, 2018, 01:57:23 pm »

That is not it, I'm afraid

Today I reinstalled both MC23 and MC24 (both 64-bit). I made sure that all audio settings (that I know of) are the same. Still, MC24 plays immensely louder than MC23. Big mystery. Hope this can be looked into

swiv3d · « **Reply #15 on:** October 11, 2018, 02:09:30 pm »

I think your best bet on finding the cause would be to remove all of the sound settings in your version of MC 24 test the sound output and then add your sound settings one at a time to see where the increased volume is being generated.

jarbe · « **Reply #16 on:** October 11, 2018, 03:15:27 pm »

Found the cause. Had to enable "emulate 32-bit integer for incompatible ASIO applications". Upon reinstalling MC23, clearly this setting was remembered, but not so when installing MC24.

jarbe · « **Reply #17 on:** October 13, 2018, 03:10:46 am »

If possible, measures should be taken to ensure that when upgrading to a newer MC-version, the above mentioned setting will be transfered from the old version. Please consider this seriously, as the implications of a hole like this can be devestating for both ears and equipment. Don't know what the tag [Solved] actually means in this case? Please clarify

Hendrik · « **Reply #18 on:** October 13, 2018, 03:12:42 am »

Where is this setting at? I don't think its something in MC itself, maybe in your ASIO driver, but then those settings are saved by the driver, not MC.

jarbe · « **Reply #19 on:** October 13, 2018, 05:19:51 am »

In the ASIO control panel, accessed from within MC. When I reinstalled MC23 (after uninstalling it), this setting was remembered. If this is out of your hands, then I guess I better memorize this in my brain so that it doesn't happen again the next time I upgrade MC

thanks!

mwillems · « **Reply #20 on:** October 13, 2018, 07:23:45 am »

Quote from: jarbe on October 13, 2018, 05:19:51 am

In the ASIO control panel, accessed from within MC. When I reinstalled MC23 (after uninstalling it), this setting was remembered. If this is out of your hands, then I guess I better memorize this in my brain so that it doesn't happen again the next time I upgrade MC thanks!

The ASIO control panel menu option in MC just opens whatever menu your equipment's ASIO driver exposes. E.g. it looks different and has different options for different equipment, depending on what the driver exposes.

jarbe · « **Reply #21 on:** October 16, 2018, 06:28:05 am »

It doesn't make sense to me that the setting would differ then, depending on whether I access the control panel from MC23 or MC24...

Hendrik · « **Reply #22 on:** October 16, 2018, 07:36:12 am »

Perhaps the driver saves that property once for every calling application. Its impossible to really know what it does.

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Author Topic: MC24 - abnormal volume [Solved] (Read 1804 times)

swiv3d

swiv3d