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[Rust212]

Trying to connect JRemote on iPad Pro to JRiver on my Mac Pro for the first time. Tried both access key and IP address, no success. Error message pasted below (IP details replaced w/***). Any ideas? Thank you



WOL sent to MAC-address '*******

Connecting to saved addresses

Connecting to IP: *********** Port: ***********

Could not connect (An error occurred while sending the request)



Connecting to IP: ****** Port: ****

Timed out



Fetching updated addresses from jriver.com using access key 'XXXXXX'

Response received

<?xml version="1.0" encoding="UTF-8"?>
<Response Status="OK">
<keyid>XXXXXX</keyid>
<ip>*************</ip>
<port>********</port>
<localiplist>**************</localiplist>
<https_port>0</https_port>
<macaddresslist>******************-18</macaddresslist>
</Response>


2 addresses found (**********)

No new IP-addresses found. Updated addresses identical to current.

[JimH]

Welcome.  This might help:

https://wiki.jriver.com/index.php/Network_Access

Are you connecting from the same LAN?

I edited your access key above.

[Rust212]

All devices (iPad and MacBook Pro etc) are connected to the same WiFi.

There is no firewall - just the WiFi router.

I am not a tech guy, clearly dumbed down by Apple products “just working on plugin”, so the website instructions don’t help me.

Is the error message at all helpful to understand what is wrong?

Thanks