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[wagenveld]

And I can't find what the fix is. Seem to recall I had this error code in a previous version as well.
Onboard graphics Intel UHD 630, driver 23.20.16.4982.

Faulting application name: Media Center 24.exe, version: 24.0.55.0, time stamp: 0x5bae29bb
Faulting module name: ig9icd64.dll, version: 23.20.16.4982, time stamp: 0x5aa189e1
Exception code: 0xc0000005
Fault offset: 0x000000000007b31a
Faulting process id: 0x11c
Faulting application start time: 0x01d487fc6d84a23f
Faulting application path: C:\Program Files\J River\Media Center 24\Media Center 24.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_fe73d2ebaa05fb95\ig9icd64.dll
Report Id: 4a557bbc-06f1-4941-aec4-0fd07c15747b
Faulting package full name:
Faulting package-relative application ID:

[Matt]

If you could post a log after the crash we'd have a better shot at finding it.  Look here for information:
https://wiki.jriver.com/index.php/Logging

[JimH]

It is probably a video driver problem.  Try a Google search for ig9icd64.dll.

[Hendrik]

The crash is directly in the Intel graphics driver. I would recommend updating it as a first step.
Also, any explanation what you were doing when the crash occured would be helpful!

[wagenveld]

Yep, I noticed there are new Intel drivers available. Will update and report back. Crashes have been while just idle in Theater mode.

[wagenveld]

Which brings me back to why I was using that old driver in the first place - any Intel driver after that results in a black screen after starting JRiver in Theater Mode. Now running driver 25.20.100.6444. Any suggestions?
edit: Right, that may have been down to Madvr. Is there a recommended setting for ROHQ used on Intel onboard graphics?
Edit2: Seems to have sorted itself after uninstalling Madvr, deleting madvr from the plugins folder and letting JRiver reconfigure it. I'll continue to monitor for crashes :-)
Looking good:

[Hendrik]

Which brings me back to why I was using that old driver in the first place - any Intel driver after that results in a black screen after starting JRiver in Theater Mode. Now running driver 25.20.100.6444. Any suggestions?

Try using the latest version of Media Center (24.0.65), we drastically changed how MC renders Theater View quite recently.

[wagenveld]

Thanks Hendrik, will do. And can I just say the support you guys give here is as always excellent and most appreciated :-)

[rolf.bremer]

Since the upgrade to MC24 I´ve experienced frequent crashes, mostly when editing tags of my music files.
This happens on my two PCs
1. i5 Acer Notebook with 16GB RAM 1TB internal SSD and two USB3.0 HD (8 and 5TB) / NOD32 Anti-virus with exceptions configured for all JRiver execs and program folders
2. i3 Desktop with 16GB RAM 256 M2.SSD and two USB3.0 HD (8 and 5TB) without any 3.rd party anti-virus (only W10 Defender firewall)
Since I´m importing a significant amount of new albums these crashes are really annoying.
I´m attaching the MC log and would be grateful if someone could send me some advice

https://www.dropbox.com/s/qy0ooxgrc9pdx53/JRiver%20Log%202018-12-09%2012-22-52.zip?dl=0

[JimH]

Try uninstalling Norton and rebooting.  We're not seeing general stability problems right now.

[JimH]

Here's part of the "Previous Log".  It looks like MC is analysing a dsf file from a network drive.  Could you provide more details?  Are you importing from a network drive? 

If so, you could try transferring files using the OS first, then importing.

0029656: 18816: Import: JRAnalyzer::Open: Start
0029656: 18816: Import: JRAnalyzer::AddFile: Start
0029656: 18816: Import: JRAnalyzer::AddFile: Filename: T:\Albert King\Albert King With Stevie Ray Vaughan\In Session (11 - Don't Lie To Me).dsf
0029656: 18816: Import: JRAnalyzer::AddFile: Start
0029656: 18816: Import: JRAnalyzer::AddFile: Filename: T:\Albert King\Albert King With Stevie Ray Vaughan\In Session (11 - Don't Lie To Me).dsf
0029656: 18816: Import: JRAnalyzer::AddFileMJ: Start
0029656: 18816: Import: JRAnalyzer::AddFileMJ: Finish (0 ms)
0029656: 18816: Import: JRAnalyzer::AddFile: Finish (0 ms)
0029656: 18816: Import: JRAnalyzer::AddFile: Finish (0 ms)
0029656: 18816: Import: JRAnalyzer::Open: Finish (0 ms)
0029656: 18816: Reader: CLocalReader::SetEndOfFile: Start
0029656: 18816: Reader: CLocalReader::SetEndOfFile: Finish (0 ms)
0029656: 18816: Database: CTagSaveInfo::SaveTag: Finished writing tags, result: 1
0029656: 18816: Database: CTagSaveInfo::SaveTag: Finish (result: 1) (0 ms)
0029656: 18816: Database: CTagSaveHelper::Thread: Done saving tag
0031078: 23092: General: TopLevelExceptionFilter: Unhandled exception -- program crashing
0031078: 23092: General: TopLevelExceptionFilter: Message: 514, wParam: 0, lParam: 14155968