INTERACT FORUM

Please login or register.

Login with username, password and session length
Advanced search  
Pages: [1]   Go Down

Author Topic: Ver 24 installation Problem  (Read 1193 times)

therat

  • Recent member
  • *
  • Posts: 25
Ver 24 installation Problem
« on: December 20, 2018, 01:06:33 pm »
I've tried installing on two different clean installations of windows 10, one home and one pro. I've read the defender thread religiously and followed through all the steps and still Mediacenter crashes on me after about 20 seconds. Any other ideas?

Norm
Logged

Awesome Donkey

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 8194
  • The color of Spring!
Re: Frustrated with Ver 24 installation
« Reply #1 on: December 20, 2018, 01:10:04 pm »
Have you tried turning off auto-import?
Logged
I don't work for JRiver... I help keep the forums safe from "male enhancements" and other sources of sketchy pharmaceuticals.

Windows 11 24H2 Update 64-bit + Ubuntu 24.10 Oracular Oriole 64-bit (AMD 7900X CPU/AMD 7800 XT GPU/64GB RAM/2TB M.2 NVMe SSD)
macOS Sequoia 15.3.2 (M4 Mac Mini 16GB RAM/256GB SSD)
Windows 11 24H2 Update 64-bit (Intel N305 Fanless NUC 16GB RAM/500GB M.2 NVMe SSD)
JRiver Media Center 33 (Windows + Mac + Linux) | iFi ZEN DAC 3 | JBL 306P MkII Studio Monitors | Audio-Technica ATH-M50x Headphones

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 73056
  • Where did I put my teeth?
Re: Ver 24 installation Problem
« Reply #2 on: December 20, 2018, 01:10:55 pm »
Are you running another antivirus or similar?
Logged

therat

  • Recent member
  • *
  • Posts: 25
Re: Ver 24 installation Problem
« Reply #3 on: December 20, 2018, 01:15:40 pm »
I tried installing an anti-virus to force defender to quit and that didn't work so I uninstalled it. I haven't tried turning off auto-import but I'll try. I may have to uninstall ver 24 to get the opportunity. 23 seems to be working. I know the problem has to be on my end but I'm tearing my hair out trying to figure it out

Norm
Logged

therat

  • Recent member
  • *
  • Posts: 25
Re: Ver 24 installation Problem
« Reply #4 on: December 20, 2018, 01:21:14 pm »
LOL. I'm an idiot. It looks like I've been downloading the 32 bit version instead of the 64 bit one. It appears to be importing media now and analyzing the audio properly. My apologies

Norm
Logged

therat

  • Recent member
  • *
  • Posts: 25
Re: Ver 24 installation Problem
« Reply #5 on: December 20, 2018, 01:46:08 pm »
So I think it is involving the import function somehow. Even though I've excluded all my media folders from defender I'm adding them to MC one at a time and each time I add one, it crashes

Norm
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 73056
  • Where did I put my teeth?
Re: Ver 24 installation Problem
« Reply #6 on: December 20, 2018, 02:05:38 pm »
Please read the wiki topic on logging.

Once you have a log file, look at the bottom of the "previous log".  You should see "crashing".
Logged

therat

  • Recent member
  • *
  • Posts: 25
Re: Ver 24 installation Problem
« Reply #7 on: December 20, 2018, 02:11:43 pm »
Do you want me to post the log? I'm importing using MC23 right now and am having no issues.

Norm
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 73056
  • Where did I put my teeth?
Re: Ver 24 installation Problem
« Reply #8 on: December 20, 2018, 02:14:27 pm »
See if you can read the log.
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 73056
  • Where did I put my teeth?
Re: Ver 24 installation Problem
« Reply #9 on: December 20, 2018, 02:19:32 pm »
What is the full version of MC24?
Logged

therat

  • Recent member
  • *
  • Posts: 25
Re: Ver 24 installation Problem
« Reply #10 on: December 20, 2018, 03:18:54 pm »
Version: 24.0.68 (64-bit

0052282: 224: Database: CMediaDatabase::AddFile: JRAnalyzer::Open returned
0052282: 9488: Import: JRAnalyzer::AddFileJRWorkerExe: Start
0052282: 224: General: TopLevelExceptionFilter: Unhandled exception -- program crashing
0052282: 224: General: TopLevelExceptionFilter: Message: 275, wParam: 30654, lParam: 140721753471664
0052282: 224: General: RunProgram: Start
0052282: 224: General: RunProgram: Filename: C:\Program Files\J River\Media Center 24\JRCrashHandler.exe / Parameters: JRCrashInfo9792
0052282: 224: General: RunProgram: Performing ShellExecute...

That's all I can see relating to crashing. Is there a reason that MC23 would work and MC24 wouldn't?

Logged

therat

  • Recent member
  • *
  • Posts: 25
Re: Ver 24 installation Problem
« Reply #11 on: December 21, 2018, 07:00:12 pm »
Does that log help out any in resolving the issue?
Logged

Awesome Donkey

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 8194
  • The color of Spring!
Re: Ver 24 installation Problem
« Reply #12 on: December 22, 2018, 05:46:51 am »
Make sure you're using 24.0.71 as there was an issue with MP4 files crashing. See if it fixes it for you too: https://yabb.jriver.com/interact/index.php/topic,118668.0.html
Logged
I don't work for JRiver... I help keep the forums safe from "male enhancements" and other sources of sketchy pharmaceuticals.

Windows 11 24H2 Update 64-bit + Ubuntu 24.10 Oracular Oriole 64-bit (AMD 7900X CPU/AMD 7800 XT GPU/64GB RAM/2TB M.2 NVMe SSD)
macOS Sequoia 15.3.2 (M4 Mac Mini 16GB RAM/256GB SSD)
Windows 11 24H2 Update 64-bit (Intel N305 Fanless NUC 16GB RAM/500GB M.2 NVMe SSD)
JRiver Media Center 33 (Windows + Mac + Linux) | iFi ZEN DAC 3 | JBL 306P MkII Studio Monitors | Audio-Technica ATH-M50x Headphones

therat

  • Recent member
  • *
  • Posts: 25
Re: Ver 24 installation Problem
« Reply #13 on: December 23, 2018, 11:36:51 am »
Thank you. That fixed my problem
Logged
Pages: [1]   Go Up
« previous next »