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Author Topic: install  (Read 1204 times)

dinkydoo76

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install
« on: January 04, 2019, 06:28:27 pm »
I downloaded a NEW VERSION to try out in 64 bit. HOWEVER, it crashed my computer and now I cannot install it at all! I've deleted all files from hd and still nothing!

It will NOT install no matter what I do.
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swiv3d

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Re: install
« Reply #1 on: January 04, 2019, 06:32:15 pm »
What is this NEW VERSION - where did you download it from? Is your operating system 64 bit?
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dinkydoo76

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Re: install
« Reply #2 on: January 04, 2019, 06:36:58 pm »
the latest version on downloads is what I downloaded...and win 10 64 bit
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dinkydoo76

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Re: install
« Reply #3 on: January 04, 2019, 06:41:13 pm »
keeps saying fatal error....guessing it won't let me re-install the free version. It crashed my laptop and now won't let me reinstall?
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swiv3d

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Re: install
« Reply #4 on: January 04, 2019, 06:48:34 pm »
Did you download from this link on the forum website?
https://yabb.jriver.com/interact/index.php/topic,118697.0.html

EDIT: Do you have any antivirus software on your laptop?
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dinkydoo76

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Re: install
« Reply #5 on: January 04, 2019, 07:03:22 pm »
YES, I have tried everything...nothing is working. Even tried system restore to no avail.
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dinkydoo76

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Re: install
« Reply #6 on: January 04, 2019, 07:11:57 pm »
sorry...this looked my only hope to getting rid of my iTUNES and switching from my iPOD(older 260 gig) to a newer mp3 non apple player.
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swiv3d

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Re: install
« Reply #7 on: January 04, 2019, 08:05:50 pm »
If you have windows defender running on your machine do what is recommended here first
https://yabb.jriver.com/interact/index.php/topic,114101.0.html

Then go to the link I provided previously and download the correct version of jriver for your machine. Then install it.

Something on your machine is interfering bigtime with jriver install, assuming you aren't trying to install a version designed for a different operating system.

Try to be pleasant next time it isn't helpful to rant.
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RoderickGI

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Re: install
« Reply #8 on: January 04, 2019, 08:16:32 pm »
EDIT: I thought you had left Swiv3d. Well, my little addition. Back to you.  ;)


Media Center, literally, cannot crash your PC. Only a failed driver can crash your PC.

So the most likely culprit is the Anti-virus you are using. Disable it, or uninstall it for testing (just to test the installation). If you downloaded MC from the JRiver site, as you say, it doesn't have any virus', adware, malware, bloatware, or anything liek that. It is a full version of MC that is just time limited.

If you are about to say "I don't have any Antivirus installed, well that would be bad, but if you are using Windows 10 64bit then you definitely do. It is called Windows Defender. But Defender doesn't typically causes crashes. Sometimes it does try to block MC though. In which case you need to Tame Windows Defender.

So, if it isn't your Antivirus, then the other most likely causes are Graphics, Audio, and Motherboard drivers. Update them all to the latest for your laptop, unless you know there are issues with the latest.

If a System Restore didn't get rid of the failed MC installation, you have a lot more problems than MC. For goodness sake don't wipe and reinstall Windows for such a simple issue! Fix the problem.

Lot's of people have converted from iTunes to Media Center. There is a learning curve, some new concepts, but it isn't hard. Get on it!


Bottom line: It isn't a Media Center problem. Fix your PC.
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What specific version of MC you are running:MC27.0.27 @ Oct 27, 2020 and updating regularly Jim!                        MC Release Notes: https://wiki.jriver.com/index.php/Release_Notes
What OS(s) and Version you are running:     Windows 10 Pro 64bit Version 2004 (OS Build 19041.572).
The JRMark score of the PC with an issue:    JRMark (version 26.0.52 64 bit): 3419
Important relevant info about your environment:     
  Using the HTPC as a MC Server & a Workstation as a MC Client plus some DLNA clients.
  Running JRiver for Android, JRemote2, Gizmo, & MO 4Media on a Sony Xperia XZ Premium Android 9.
  Playing video out to a Sony 65" TV connected via HDMI, playing digital audio out via motherboard sound card, PCIe TV tuner

dinkydoo76

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Re: install
« Reply #9 on: January 05, 2019, 09:35:37 am »
Here's what happened. I downloaded the LATEST version. I installed it. After it installed, it went to open up, after install and completely locked the computer up! This is a brand new laptop(only 3 weeks old) and I installed a SSD on it myself and did a complete FRESH install of win 10 x64. AFTER the program opened and froze for 5 or so minutes, I did a reboot and figured I'll uninstall, reboot and re-install. whenever I re-install it says fatal error and to install the latest driver which I AM using. Same EXACT VERSION that you posted in the link. That is where I ORIGINALLY got it from. However, it is not in my programs or programs x86 files but it IS still in my add/remove apps in settings(weird) and will not remove itself.
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Awesome Donkey

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Re: install
« Reply #10 on: January 05, 2019, 09:58:31 am »
Yeah, it's likely antivirus related, I'd say. If it isn't, it sounds like you've got major problems with that new PC.
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I don't work for JRiver... I help keep the forums safe from Viagra and other sources of sketchy pharmaceuticals.

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JimH

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Re: install
« Reply #11 on: January 05, 2019, 01:16:54 pm »
Antivirus is a good guess.  Uninstall it.

I've cleaned up your posts above.  Please try to keep a more neutral tone and we'll find out what the problem is.
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