Topic: CloudPlay Questions and Answers (Read 40435 times)

JimH · « **on:** April 02, 2019, 10:29:12 am »

Please post any questions or comments about CloudPlay in this thread.

For more about Cloudplay, please see:

CloudPlay Instructions and Description

JimH · « **Reply #1 on:** April 02, 2019, 10:29:27 am »

Are the audio files uploaded, too?
Yes.

Is it legal?
Yes. JRiver pays streaming fees.

What does it cost?
It's listener supported.

Are there limits?
At this time, the limit is 2000 files. This may change.

How can I play these files?
On the CloudPlay page, there is a play button on the right.
You can also log in from a browser by visiting https://user.jriver.com . The play button doesn't yet work, but it will soon. We also expect to add playback from JRiver for Android.

Dawgincontrol · « **Reply #2 on:** April 02, 2019, 02:07:44 pm »

Won't let me sign in. Did password reset twice and still won't.

Quick reply and now works. Thanks.

JimH · « **Reply #3 on:** April 02, 2019, 02:24:28 pm »

Try logging into it outside MC: https://user.jriver.com

That should set the cookie. We're working on that problem.

Or switch the browser engine in MC.

Vocalpoint · « **Reply #4 on:** April 02, 2019, 03:17:16 pm »

How is the legality of a user ripping a CD and then uploading copies of those songs to JRiver?

Via US copyright - it's acceptable to make a copy of an original CD as digital music files (or to burn a single copy ) for your own private use but not to share with others.

Isn't the action of uploading to Cloudplay - the same as sharing them with others?

Just wondering where my files end up, who has access to them etc etc.

VP

Axilian · « **Reply #5 on:** April 02, 2019, 04:16:01 pm »

Upgraded to 25.018 and more weirdness with cloudplay - when I play any uploaded playlist (mine or other peoples) I now get the filename as the title of the track - Tags appear to be wiped out
See attached picture (this is actually the Classical Station 2 playlist under JimH ) the title of the track playing appears to be the filename .

Weirdly though if you click on the view full play list in the cloudplay menu you get all the tracks correctly named. It seems the act of playing the stream strips the tags out of the file

swiv3d · « **Reply #6 on:** April 02, 2019, 04:32:01 pm »

Yep just tried it and Axilian is totally correct - but only if you click the play button, if you download the playlist then it plays correctly.

JimH · « **Reply #7 on:** April 02, 2019, 05:04:07 pm »

We're half way through switching to using m3u playlists, which are more universally playable that mpl playlists, so the web play button is broken right now. Hopefully, it will be fixed tomorrow.

On my machine, if I press the play button, the m3u file downloads. If I execute it, MC will play it. The metadata is wrong, as you point out.

One of the goals of doing this is to allow playback in a browser.

JimH · « **Reply #8 on:** April 02, 2019, 05:07:39 pm »

Quote from: Vocalpoint on April 02, 2019, 03:17:16 pm

How is the legality of a user ripping a CD and then uploading copies of those songs to JRiver?

Via US copyright - it's acceptable to make a copy of an original CD as digital music files (or to burn a single copy ) for your own private use but not to share with others.

Isn't the action of uploading to Cloudplay - the same as sharing them with others?

Just wondering where my files end up, who has access to them etc etc.

VP

It's covered by a streaming license. Nobody can download your files or play them on-demand.

swiv3d · « **Reply #9 on:** April 02, 2019, 05:12:59 pm »

Thanks Jim, m3u playlists are great but on some systems accented characters cause problems, m3u8 works better unless you are planning to strip out such annoyances.
PS: I didn't find any .m3u playlists on my system after pressing the play button?

JimH · « **Reply #10 on:** April 02, 2019, 05:22:06 pm »

Quote from: swiv3d on April 02, 2019, 05:12:59 pm

PS: I didn't find any .m3u playlists on my system after pressing the play button?

Sorry. I used a browser outside of MC and clicked on this link:

https://user.jriver.com

JimH · « **Reply #11 on:** April 03, 2019, 07:00:28 am »

The login is working now.

Axilian · « **Reply #12 on:** April 03, 2019, 08:48:03 am »

Just tried it from my browser at work (therefore on a completely different network than at home) Logged in via https://user.jriver.com and played my aaaaaaa playlist - it downloaded the m3u and on double clicking it played fine (other than buffering which is due to how bad the connection is at work more than JRiver) - all track descriptors and tags showed up fine

I would suggest though due to the issue with m3u handling foreign characters (accents, cedillas etc) as swiv3d suggest m3u8 may be a better option

JimH · « **Reply #13 on:** April 03, 2019, 08:54:50 am »

We're switching back to mpl playlists this morning while we work on m3u.

CountryBumkin · « **Reply #14 on:** April 03, 2019, 09:02:18 am »

I am still unable to play anything from CloudPlay (the m3u playlist downloads) but I get an error regarding "unable to access file".

Could you check my JRiver CloudPlay account and make sure I have the correct permissions to access these playlists?

I'm on my "work computer" now and can't get it to play (my previous reports where from my two home computers - where it was assumed I had a firewall or virus program setup issue).

Thanks

JimH · « **Reply #15 on:** April 03, 2019, 09:13:56 am »

We just switched back to mpl playlists for the time being, so please try again.

I'm not sure that's our error message.

What happens if you click on "Send feedback"? Who does it go to?

DrRob · « **Reply #16 on:** April 03, 2019, 05:34:31 pm »

I can't login. Tried but says my login and email address are already in use.

JimH · « **Reply #17 on:** April 03, 2019, 06:25:04 pm »

Quote from: DrRob on April 03, 2019, 05:34:31 pm

I can't login. Tried but says my login and email address are already in use.

Did you register for the old Dr. Who? It's the same login so you wouldn't need to register again.

CountryBumkin · « **Reply #18 on:** April 03, 2019, 07:03:05 pm »

Quote from: JimH on April 03, 2019, 09:13:56 am

We just switched back to mpl playlists for the time being, so please try again.

I'm not sure that's our error message.

What happens if you click on "Send feedback"? Who does it go to?

Jim,
When I use the "https://user.jriver.com" address, CloudPlay downloads the mpl playlist and that will play.

But if I try to go through the MC25 program using the CloudPlay link (same playlist), I get the error (nothing to download) message.

What does that tell you?

JimH · « **Reply #19 on:** April 03, 2019, 07:13:46 pm »

Could be the firewall blocking MC, but not blocking the browser you used.

Rockemail · « **Reply #20 on:** April 04, 2019, 07:39:04 am »

Quote from: JimH on April 03, 2019, 07:00:28 am

The login is working now.

I cannot login.
Tried login outside in Chrome and IE, it says invalid user name or password.
Reset password 5 more times still cannot login.

PS. I don't remember having sign up before, when I sign up it says my email address is already in use. Then when reset password and unlock, the mail called me as "user_r453556_0ffe72cd"

DrRob · « **Reply #21 on:** April 04, 2019, 08:21:23 am »

I did use Dr. Who briefly in the past but still can't login with that info

JimH · « **Reply #22 on:** April 04, 2019, 08:31:37 am »

We'll take a look and reply here in the next hour.

JohnT · « **Reply #23 on:** April 04, 2019, 09:02:13 am »

Quote from: Rockemail on April 04, 2019, 07:39:04 am

I cannot login.
Tried login outside in Chrome and IE, it says invalid user name or password.
Reset password 5 more times still cannot login.

PS. I don't remember having sign up before, when I sign up it says my email address is already in use. Then when reset password and unlock, the mail called me as "user_r453556_0ffe72cd"

Sorry for the problem. I sent you an email with a temporary password which I tested and it's working.

Rockemail · « **Reply #24 on:** April 04, 2019, 09:13:12 am »

Quote from: JohnT on April 04, 2019, 09:02:13 am

Sorry for the problem. I sent you an email with a temporary password which I tested and it's working.

Login successful.
Thanks a lot.

JohnT · « **Reply #25 on:** April 04, 2019, 10:02:20 am »

Quote from: DrRob on April 04, 2019, 08:21:23 am

I did use Dr. Who briefly in the past but still can't login with that info

Please try logging in again, it should be working now.

JohnT · « **Reply #26 on:** April 04, 2019, 10:28:55 am »

Quote from: Dawgincontrol on April 02, 2019, 02:07:44 pm

Won't let me sign in. Did password reset twice and still won't.

Sorry for the troubles. I sent you an email with a temporary password. Please give it a try.

syndromeofadown · « **Reply #27 on:** April 04, 2019, 09:02:04 pm »

I uploaded another playlist to CloudPlay, it's called "Covers Batch 01. This is my second playlist.
It shows up in MC under the Cloud playlist group and plays fine for me, but when I go to CloudPlay it isn't shown. All I see is the first playlist I uploaded.

JimH · « **Reply #28 on:** April 04, 2019, 09:19:09 pm »

I see the same. We'll check tomorrow. Thanks.

MGD_King · « **Reply #29 on:** April 05, 2019, 07:13:56 am »

Quote from: syndromeofadown on April 04, 2019, 09:02:04 pm

I uploaded another playlist to CloudPlay, it's called "Covers Batch 01. This is my second playlist.
It shows up in MC under the Cloud playlist group and plays fine for me, but when I go to CloudPlay it isn't shown. All I see is the first playlist I uploaded.

I've noticed this as well whenever I upload a playlist. It isn't there, then it seems like overnight (or after the services on the server are restarted) it shows up.

Axilian · « **Reply #30 on:** April 05, 2019, 07:17:58 am »

Quote from: syndromeofadown on April 04, 2019, 09:02:04 pm

I uploaded another playlist to CloudPlay, it's called "Covers Batch 01. This is my second playlist.
It shows up in MC under the Cloud playlist group and plays fine for me, but when I go to CloudPlay it isn't shown. All I see is the first playlist I uploaded.

That sounds like the same problem I had previously. I uploaded a playlist ;last night on my Axil account at approximately 22:00 GMT (title was 80's pt2) and that was fine (playlist showed up under cloudplay - though i did still have the streamed file insertion in the main library that I have reported before) .

Did something get changed after my playlist upload ? as that may point to the issue

MusicBringer · « **Reply #31 on:** April 05, 2019, 11:41:57 am »

There is without doubt a significant lag between loading and displaying.

....and how do I get my Top Artists: Top Genres: to show like everyone else?

JimH · « **Reply #32 on:** April 05, 2019, 11:46:35 am »

I don't see your account.

Is your user name Musicbringer?

Are the playlists the old style (without any audio files) from a few months ago? Or are they recent?

There is a setting that displays only new playlists. Click the settings icon at the top right.

JohnT · « **Reply #33 on:** April 05, 2019, 05:50:47 pm »

Also MusicBringer, are you using the latest version of Media Center? I see your playlist on our server but no uploaded music files. The older versions of Media Center will upload only a playlist with no content.

JimH · « **Reply #34 on:** April 05, 2019, 05:51:26 pm »

Quote from: JohnT on April 05, 2019, 05:50:47 pm

Also MusicBringer, are you using the latest version of Media Center? I see your playlist on our server but no uploaded music files. The older versions of Media Center will upload only a playlist with no content.

If you upload it again, the content will be added.

Axilian · « **Reply #35 on:** April 06, 2019, 02:27:26 am »

I'm also now seeing what Musicbringer is seeing (and pretty much what I was seeing before)
I'm using 25.018 x64

I've uploaded playlist with media 80s pt3 (uploaded 11pm GMT) - list was originally 50 songs long - seemed to upload fine but then gave the usual playlist failed to upload pop up box (even though the media files uploaded fine)
Checked this morning (0800 GMT) and the playlist still does not show up in cloudplay

I took a song out of the playlist (in case the 50 song limit was the issue) and re-uploaded again (as 80s pt3) - the playlist shows it updated under cloud on the left menu panel - but still does not show up in cloudplay (file location is given as jriver server)

(Update: I just looked at the other 80s playlists I uploaded earlier in the week (pt1 and pt2). These playlists are successfully uploaded to cloudplay (and are on the s3.amazon server) but when I've just have a look at the playlist under cloud (left hand panel) the playlists are now empty and report nothing to play) - They play fine from the cloudplay section

MusicBringer · « **Reply #36 on:** April 06, 2019, 04:17:04 pm »

Quote from: JimH on April 05, 2019, 11:46:35 am

I don't see your account.

Is your user name Musicbringer?

Are the playlists the old style (without any audio files) from a few months ago? Or are they recent?

There is a setting that displays only new playlists. Click the settings icon at the top right.

Yes user name is MusicBringer.
Playlist is recent made in last couple of days.
Re: only new playlists setting - I cannot see only new setting
Can see "Only show users and playlists that have uploaded content"
If I tick that I cannot be seen - if left unchecked MusicBringer is displayed, but with no Top Artists: Top Genres:

Using MC 25.0.18 x64bit.

I tried to unload again, and get original error message 1 playlist failed to upload. Please try later.

MusicBringer · « **Reply #37 on:** April 06, 2019, 04:22:19 pm »

Can see "Only show users and playlists that have uploaded content"

MusicBringer · « **Reply #38 on:** April 06, 2019, 04:23:22 pm »

1 playlist failed to upload. Please try later.

MusicBringer · « **Reply #39 on:** April 06, 2019, 04:25:06 pm »

if left unchecked MusicBringer is displayed, but with no Top Artists: Top Genres:

MusicBringer · « **Reply #40 on:** April 06, 2019, 04:27:46 pm »

Can see "Only show users and playlists that have uploaded content"
If I tick that I cannot be seen -

MusicBringer · « **Reply #41 on:** April 06, 2019, 04:32:52 pm »

my playlist eclectic cloud collection 20190331

JimH · « **Reply #42 on:** April 06, 2019, 04:45:54 pm »

Thanks for the information and sorry it's not working. It will be Monday before we can look at the problem.

MusicBringer · « **Reply #43 on:** April 06, 2019, 04:49:12 pm »

Happy Weekend

CountryBumkin · « **Reply #44 on:** April 06, 2019, 07:05:39 pm »

Quote from: JimH on April 03, 2019, 08:54:50 am

We're switching back to mpl playlists this morning while we work on m3u.

Are you going to be switching back to M3U playlists anytime soon?

It would be nice, then I can use Cloudplay on my work computer to listen to some nice music while I'm working (I can't install MC on my work computer) -which currently can not read MPL playlists but can play M3U playlists.

thecrow · « **Reply #45 on:** April 07, 2019, 05:02:48 am »

Quote from: syndromeofadown on April 04, 2019, 09:02:04 pm

I uploaded another playlist to CloudPlay, it's called "Covers Batch 01. This is my second playlist.
It shows up in MC under the Cloud playlist group and plays fine for me, but when I go to CloudPlay it isn't shown. All I see is the first playlist I uploaded.

Just to concur I see the same thing.
Uploaded a new "HiRes 192kHz 24bit" playlist, everything went well except it is not showing under my account in Cloudplay, only playlists I uploaded before Cloudplay launched.

JohnT · « **Reply #46 on:** April 08, 2019, 08:43:30 am »

thecrow and Axilian, please try uploading your playlists again, it should work now.

MusicBringer, try again, but it seems like you're experiencing a different issue because your music files aren't showing up on our server whereas with the other users, their files were showing up but not the playlist. Maybe you could check your firewall and test uploading with it disabled temporarily.

JimH · « **Reply #47 on:** April 08, 2019, 01:07:17 pm »

Musicbringer,
Oddly, you and your two playlists only show up if I uncheck the option for "Only show users and playlists that have uploaded content". They also have no play button, just the download button.

Are those old playlists (with no audio files)? It's not possible to upload those now.

Axilian · « **Reply #48 on:** April 08, 2019, 01:12:58 pm »

Quote from: JohnT on April 08, 2019, 08:43:30 am

thecrow and Axilian, please try uploading your playlists again, it should work now.

MusicBringer, try again, but it seems like you're experiencing a different issue because your music files aren't showing up on our server whereas with the other users, their files were showing up but not the playlist. Maybe you could check your firewall and test uploading with it disabled temporarily.

Mine is on cloudplay (didn't need to upload ). 80s pt3 has now appeared in it's 49 song form (the latest version I uploaded), Funnily test1 and test2 are also back there and I had deleted those from cloudplay

MusicBringer · « **Reply #49 on:** April 08, 2019, 01:55:47 pm »

My Playlists are new.

In help it says
Then right click in JRiver Media Center on any of your playlists (with up to 100 lossless files) to upload it to JRiver's server at Amazon S3. Both the playlist and the audio files will be uploaded.

What menu should I see when I right click - nothing suggests CloudPlay
I have used mouse to drag and drop onto the red CloudPlay item under Playlists - it blinks and says it done but seems far too quick to me.

I am obviously missing a trick here, and require specific instructions on building a Playlist suitable for CloudPlay

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Author Topic: CloudPlay Questions and Answers (Read 40435 times)

swiv3d

swiv3d