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[ohnoyou]

Hi.  MC 24 started crashing.  i've un/re=installed, tried 25, and went back to 21.  All the system system crash, citing the same issue with avcodec-lav-58.dll.

I thought that it might be caused by plex, but I've uninstalled it too, still crashing.

Windows 7 OS.


Here's the windows error msg:

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   Media Center 24.exe
  Application Version:   24.0.78.0
  Application Timestamp:   5c8bab52
  Fault Module Name:   avcodec-lav-58.dll
  Fault Module Version:   58.30.100.0
  Fault Module Timestamp:   00000000
  Exception Code:   c0000005
  Exception Offset:   00000000000e9e80
  OS Version:   6.1.7601.2.1.0.256.1
  Locale ID:   1033
  Additional Information 1:   f1e8
  Additional Information 2:   f1e88c92170dc7cd17c2d2fc2d76ff16
  Additional Information 3:   68bb
  Additional Information 4:   68bbe66ea75d89e2a7dc9e75f25e3201


thanks for your help!

[Awesome Donkey]

This might sound a bit cliché, but are you using any antivirus software? If so, what?

[ohnoyou]

i do have malwarebytes running (i took it as cliche and then realized that might be running.  doh)

[ohnoyou]

that's not it.  uninstalled malwarebytes, MC still crashing

[JimH]

Is it crashing in video playback?  Try Red October Standard.

[ohnoyou]

that's the thing -- i'm not even doing anything in it when it crashes.  i thought that might be the solution too

[JimH]

Did you try switching to RO Std?

Try using MC's logging:  https://wiki.jriver.com/index.php/Logging

Read the previous log.txt file and look for "crashing" near the end.

[JimH]

It would be worth looking here for ideas:

https://yabb.jriver.com/interact/index.php/topic,24031.0.html