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Author Topic: Cloudplay Crash Problem  (Read 902 times)

MGD_King

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Cloudplay Crash Problem
« on: May 18, 2019, 12:40:33 pm »
When playing a playlist from Cloudplay, MC .40 64bit crashes. Disable audio buffer to disk is checked, and it crashed if Chromium or Internet Explorer is the default browser.
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swiv3d

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Re: Cloudplay Crash Problem
« Reply #1 on: May 20, 2019, 04:24:14 pm »
Quote from: MGD_King on May 18, 2019, 12:40:33 pm
When playing a playlist from Cloudplay, MC .40 64bit crashes. Disable audio buffer to disk is checked, and it crashed if Chromium or Internet Explorer is the default browser.
I am playing someone's downloaded playlist now in MC 25.0.40 with no problem. Which playlist are you using? I found that some older playlists did crash MC in earlier versions.
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JimH

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Re: Cloudplay Crash Problem
« Reply #2 on: May 20, 2019, 05:03:22 pm »
Quote from: MGD_King on May 18, 2019, 12:40:33 pm
When playing a playlist from Cloudplay, MC .40 64bit crashes. Disable audio buffer to disk is checked, and it crashed if Chromium or Internet Explorer is the default browser.
I'll move this, but it's probably not Cloudplay or MC.  Antivirus is the most likely cause.  I'll move this to a new thread.
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swiv3d

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Re: Cloudplay Crash Problem
« Reply #3 on: May 20, 2019, 05:11:32 pm »
I welcome the move, but antivirus is definitely not the cause of the crashing. I would like to know the playlist concerned so that I could download it and see if it crashes me too!
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MGD_King

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Re: Cloudplay Crash Problem
« Reply #4 on: May 21, 2019, 08:30:12 am »
Quote from: swiv3d on May 20, 2019, 05:11:32 pm
I welcome the move, but antivirus is definitely not the cause of the crashing. I would like to know the playlist concerned so that I could download it and see if it crashes me too!
Any playlist in Cloudplay crashes on me. And I don't think it's antivirus causing it because it didn't experience it before this build. I turned off Windows Defender and it still happens, in fact, it stutters trying to play a track for about half a second then closes. I downgraded to build 25.0.38 and they play as expected, only in .40 do they crash.
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JimH

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Re: Cloudplay Crash Problem
« Reply #5 on: May 21, 2019, 08:50:25 am »
I see a problem with downloaded playlists.  We'll check.  Thanks.
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JimH

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Re: Cloudplay Crash Problem
« Reply #6 on: May 21, 2019, 09:12:02 am »
Quote from: MGD_King on May 18, 2019, 12:40:33 pm
When playing a playlist from Cloudplay, MC .40 64bit crashes. Disable audio buffer to disk is checked, and it crashed if Chromium or Internet Explorer is the default browser.
Try toggling both buffer settings.

I don't see a crash.  I have both checked.
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MGD_King

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Re: Cloudplay Crash Problem
« Reply #7 on: May 21, 2019, 09:23:32 am »
Quote from: JimH on May 21, 2019, 09:12:02 am
Try toggling both buffer settings.

I don't see a crash.  I have both checked.
JimH, I went back to .40 and both buffer settings are checked and it still crashed.
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MGD_King

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Re: Cloudplay Crash Problem
« Reply #8 on: May 21, 2019, 09:52:12 am »
Here is the Application Event Errror in Event Viewer:

Event ID 1000
Quote
Faulting application name: Media Center 25.exe, version: 25.0.40.0, time stamp: 0x5cdeeda7
Faulting module name: in_flac.dll, version: 0.0.0.0, time stamp: 0x5cdeebda
Exception code: 0xc0000005
Fault offset: 0x000000000000cf73
Faulting process id: 0x3368
Faulting application start time: 0x01d50fe1e8b5ed4e
Faulting application path: C:\Program Files\J River\Media Center 25\Media Center 25.exe
Faulting module path: C:\Program Files\J River\Media Center 25\Plugins\in_flac.dll
Report Id: e92e3f4a-4a46-4934-98f8-cb054af8cf0b
Faulting package full name:
Faulting package-relative application ID:
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JimH

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Re: Cloudplay Crash Problem
« Reply #9 on: May 21, 2019, 10:17:29 am »
Win10?

I don't see a crash.

Try playing one of the URL's in the mpl file using File > Open URL.  Here's one that works for me:

http://RadioJRiver:0QIhGt1d3gAkvr5NSNXKVO2lGXDg7ieo+DIEL6a2Y7Rau7c1lAlOJGpNFcvLbhdOe0xmrJgOWe3VPHQSHyu2K6fs5NjIjCQFF0cGSuXsPT9HIBl0IFap0nsR6o99GCFXEfJXcVpOR34z/oKDwa0+mxrJqj6gOlFfaeCMv9FytoqVhC5/mQDQPt/RJyzJk2DszY0G/zyEdSds/KPoYchHcF+2WZGe87qKtriKE+NjCw7MgrLRbVi6q865TfBxZ9zyj9lTLkPdILdWl+tQS33M2xEehb7qUfzOkxVsghPbB8Y=
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Hendrik

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Re: Cloudplay Crash Problem
« Reply #10 on: May 21, 2019, 10:18:23 am »
Please post a full log package, including crash dump
https://wiki.jriver.com/index.php/Logging
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MGD_King

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Re: Cloudplay Crash Problem
« Reply #11 on: May 21, 2019, 10:25:38 am »
Quote from: JimH on May 21, 2019, 10:17:29 am
Win10?

I don't see a crash.

Try playing one of the URL's in the mpl file using File > Open URL.  Here's one that works for me:

http://RadioJRiver:0QIhGt1d3gAkvr5NSNXKVO2lGXDg7ieo+DIEL6a2Y7Rau7c1lAlOJGpNFcvLbhdOe0xmrJgOWe3VPHQSHyu2K6fs5NjIjCQFF0cGSuXsPT9HIBl0IFap0nsR6o99GCFXEfJXcVpOR34z/oKDwa0+mxrJqj6gOlFfaeCMv9FytoqVhC5/mQDQPt/RJyzJk2DszY0G/zyEdSds/KPoYchHcF+2WZGe87qKtriKE+NjCw7MgrLRbVi6q865TfBxZ9zyj9lTLkPdILdWl+tQS33M2xEehb7qUfzOkxVsghPbB8Y=

JimH, Yes, Windows 10 64bit. Attached is the log package. I used Jim's URL method to duplicate the issue.


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JimH

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Re: Cloudplay Crash Problem
« Reply #12 on: May 21, 2019, 10:40:02 am »
So playing the URL also crashed MC?
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MGD_King

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Re: Cloudplay Crash Problem
« Reply #13 on: May 21, 2019, 10:42:07 am »
Quote from: JimH on May 21, 2019, 10:40:02 am
So playing the URL also crashed MC?

Yes.
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Matt

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Re: Cloudplay Crash Problem
« Reply #14 on: May 21, 2019, 10:51:14 am »
Quote from: MGD_King on May 21, 2019, 10:25:38 am
JimH, Yes, Windows 10 64bit. Attached is the log package. I used Jim's URL method to duplicate the issue.

Thanks for the dump.  We'll have a hopeful fix for the next build.
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Matt Ashland, JRiver Media Center

MGD_King

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Re: Cloudplay Crash Problem
« Reply #15 on: May 21, 2019, 10:55:52 am »
Quote from: Matt on May 21, 2019, 10:51:14 am
Thanks for the dump.  We'll have a hopeful fix for the next build.
Ah ha! So I'm not imagining things! LOL
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