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Author Topic: JRiver Program just closes/quits  (Read 957 times)

redmodred

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JRiver Program just closes/quits
« on: November 02, 2019, 09:22:46 am »

This happens on ALL three (3) computers I have in the house setup as Servers.  I use Bryston BDP-2 as the render.  I use Gizmo to control what's playing.
Basically IF you let an album play to the end, JRiver crashes or just Closes silently basically every time.

Recently, sorry I didn't note the exact build version when it started, JRiver Program just quits. 

The crash occurs frequently, like every 30 minutes or so of play.  It occurs when I'm interfacing to the JRiver Server, controlling with Gizmo on my Android tablet, and pulling music from my WD MyBookLive NAS.  The renderer is a Bryston BDP-2, it's running the latest version of firmware.

Music will simply quit, usually at end-of-song but sometimes also mid-song.  Gizmo becomes unresponsive.  And, when I check the computer JRiver Program has shut down.  When I restart JRiver, I don't get any notes or messages it just restarts as if nothing had happened.

If I play music using JRiver locally to the PC the Program is installed on and pulling FLAC files from the same NAS drive, NO issues.  Plays for hours at a time no crashes or hiccups.

Any tips on how to debug further would be greatly appreciated.

NOTE: this setup has worked nearly flawlessly thru version after version of JRiver for several years running....  until this issue that is

I'm currently using JRiver 26.0.12 (same issue with several versions of 25), on Windows 10 Build 18362 (64 bit).

Thanks,
John
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JimH

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Re: JRiver Program just closes/quits
« Reply #1 on: November 02, 2019, 10:34:21 am »

Try turning on logging and reading the Previous Log.  Near the end, you should find "crashing".

Make sure you configure Windows Defender.  There is a thread here on it.
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redmodred

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Re: JRiver Program just closes/quits
« Reply #2 on: November 02, 2019, 03:03:30 pm »

Okay thanks, I've turned on LOGGING...

And, https://yabb.jriver.com/interact/index.php?topic=114101.0
Followed Windows Defender changes in above article (basically, don't scan JRiver files...)

Let's see how that goes..

Thanks,
John
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redmodred

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Re: JRiver Program just closes/quits
« Reply #3 on: December 26, 2019, 09:19:23 am »

Even with JRiver version 26 the problem persists.  Here's a recent LOG file.  In this case, JRiver simply closed after the last song on the album.  When I restart the program there are no messages or warnings, just starts back up as if nothing ever happened.

Wouldn't let me post the full Logfile zip, I removed previous Crash.dmp to get under the limit...
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redmodred

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Re: JRiver Program just closes/quits
« Reply #4 on: December 26, 2019, 09:22:59 am »

Here is the Previous Crash.dmp I removed from last post to get under the limit.  Looks like an Unhandled Exception is occurring and causing the crashes.
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redmodred

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Re: JRiver Program just closes/quits
« Reply #5 on: December 26, 2019, 09:33:35 am »

Here's the Crashing part from the logs...

26949078: 13216: Playback: CPlayerZoneDisplayInfo::UpdateFileInfo: Zone {bryston-bdp-2} Playback state is PLAYING Position 295000, Duration 295000
26949610: 13216: Reader: CWinINetReader::Open: Start
26949610: 13216: Reader: CWinINetReader::Open: Opening http://192.168.1.7:49494/upnp/control/rendertransport1
26949610: 17620: Reader: CWinINetReader::Thread: Start
26949610: 17620: Reader: CWinINetReader::Thread: url: http://192.168.1.7:49494/upnp/control/rendertransport1
26949610: 17620: Reader: CWinINetReader::Connect: Start
26949610: 17620: Reader: CWinINetReader::Connect: Finish (0 ms)
26949610: 17620: Reader: CWinINetReader::DownloadFromHTTPURL: Start
26949610: 17620: Reader: CWinINetReader::DownloadFromHTTPURL: HttpOpenRequest successful
26949610: 17620: Reader: CWinINetReader::DownloadFromHTTPURL: HttpSendRequest successful
26949610: 17620: Reader: CWinINetReader::DownloadFromHTTPURL: Success
26949610: 17620: Reader: CWinINetReader::DownloadFromHTTPURL: Finish (0 ms)
26949610: 17620: Reader: CWinINetReader::Thread: Finish (0 ms)
26949610: 13216: Reader: CWinINetReader::Open: Finish (0 ms)
26949610: 13216: Reader: CWinINetReader::Close: Start
26949625: 13216: Reader: CWinINetReader::Close: Finish (15 ms)
26949625: 13216: Playback: CPlayerZoneDisplayInfo::UpdateFileInfo: Zone {bryston-bdp-2} Playback state is PLAYING Position 295000, Duration 295000
26949625: 13216: General: TopLevelExceptionFilter: Unhandled exception -- program crashing
26949625: 13216: General: TopLevelExceptionFilter: Message: 275, wParam: 6003, lParam: 0
26949625: 13216: General: RunProgram: Start
26949625: 13216: General: RunProgram: Filename: C:\Program Files\J River\Media Center 26\JRCrashHandler.exe / Parameters: JRCrashInfo4304
26949625: 13216: General: RunProgram: Performing ShellExecute...
26949656: 13216: General: RunProgram: Running process...
26949656: 13216: General: RunProgram: Waiting for completion
0000000: 7080: General: JRCrashHandlerApp::Run: Start
0000000: 7080: General: JRCrashHandlerApp::Run: Opening Shared Memory: JRCrashInfo4304
0000000: 7080: General: JRCrashHandlerApp::CreateMiniDump: Start
0000000: 7080: General: JRCrashHandlerApp::CreateMiniDump: Trying to set dump privileges
0000000: 7080: General: JRCrashHandlerApp::CreateMiniDump: Creating dump output file at C:\Users\Dad\AppData\Roaming\J River\Media Center 26\Crash.dmp
0000328: 7080: General: JRCrashHandlerApp::CreateMiniDump: Finish (result: 1) (328 ms)
0000328: 7080: General: JRCrashHandlerApp::Run: Finish (328 ms)
0000328: 7080: General: JRCrashHandlerApp::ExitInstance: Start
0000328: 7080: General: JRCrashHandlerApp::ExitInstance: Finishing
26950031: 13216: General: RunProgram: Finished
26950031: 13216: General: RunProgram: Done waiting
26950031: 13216: General: RunProgram: Finish (406 ms)
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