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[Soothsayerman]

JRiver keeps uninstalling itself or just deactivating itself and instead of starting the program when I hit the icon it put in my taskbar, it reinstalls.   Today, I started it up and it wanted me to purchase a license.  I put the old key in and it said trial version expired.  It's not a trial version.

What is going on? Any ideas?


I keep having to re-install or recover license

[JimH]

The license version is probably different from the program version.

https://wiki.jriver.com/index.php/Restoring_a_License

[Soothsayerman]

Okay, I have a registration code for jrm 25
jrm 25 is installed
how can I tell if my registration key is for that version?

[Soothsayerman]

The license version is probably different from the program version.

https://wiki.jriver.com/index.php/Restoring_a_License

How can I tell what version my license key is for?

[JimH]

How can I tell what version my license key is for?

Mail yourself your licenses.  It's option #2 on the Restore Page.