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Author Topic: 26.0.18 Required a Restore  (Read 1830 times)

Wildcat

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26.0.18 Required a Restore
« on: January 14, 2020, 02:06:46 pm »

After updating to 26.0.18, needed to restore licence. :-\
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Awesome Donkey

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Re: 26.0.18
« Reply #1 on: January 14, 2020, 02:17:53 pm »

Same here, but I suspect that's intended.
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S. Pupp

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Re: 26.0.18
« Reply #2 on: January 14, 2020, 05:25:09 pm »

I did not need to do this, updating from 26.0.15.
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prodj77

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Re: 26.0.18 Required a Restore
« Reply #3 on: January 15, 2020, 12:40:56 am »

Me too, from the MediaCenter260018-x64.exe installer not through the app updater.
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mattkhan

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Re: 26.0.18
« Reply #4 on: January 15, 2020, 12:54:13 am »

Same here, but I suspect that's intended.
I had this too. Why would it be an intended change?
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JimH

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Re: 26.0.18 Required a Restore
« Reply #5 on: January 15, 2020, 06:42:58 am »

A licensing change.
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mattkhan

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Re: 26.0.18 Required a Restore
« Reply #6 on: January 15, 2020, 09:58:00 am »

A licensing change.
I missed this, what is the change?
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JimH

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Re: 26.0.18 Required a Restore
« Reply #7 on: January 15, 2020, 10:04:59 am »

A licensing thing.
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jkline

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Re: 26.0.18 Required a Restore
« Reply #8 on: January 15, 2020, 05:10:09 pm »

Same here, 26.0.18 required a restore.
My problem is I have now used 2-3 of my restore's for the year just to do an update, and its only January! Does this seem fair?
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JimH

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Re: 26.0.18 Required a Restore
« Reply #9 on: January 15, 2020, 05:11:00 pm »

Let us know if you run out.
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Cinelder

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Re: 26.0.18 Required a Restore
« Reply #10 on: January 15, 2020, 05:45:24 pm »

Let us know if you run out.

I also didn't need to restore my license upgrading to 26.0.18.  Was that because I used the MC25/26 upgrade registration key when I first installed MC26, or because MC 26 updated within the program (i.e. rather than using the .exe installer)?   Knowing  whether using the exe installer "burns" a restore while updating within the program won't might be helpful to other users, as would knowing not to worry if you used the MC25/26 upgrade registration key. 

Thanks
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Sky King

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Re: 26.0.18 Required a Restore
« Reply #11 on: January 19, 2020, 02:13:14 pm »

Let us know if you run out.

I, too, have used a few.  Will you fix this?
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JimH

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Re: 26.0.18 Required a Restore
« Reply #12 on: January 19, 2020, 02:50:37 pm »

Ask when you run out, please.
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Sky King

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Re: 26.0.18 Required a Restore
« Reply #13 on: January 19, 2020, 03:38:20 pm »

Ask when you run out, please.

Now it seems to happen each and every time I start up the program.  I had 18 installed and clicking on the shortcut previously installed does a reinstall of 18 and asks once again for a license key, etc.
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SirTom2015

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Re: 26.0.18 Required a Restore
« Reply #14 on: January 20, 2020, 09:25:02 am »

Just want it noted that I had to restore my license also so if the time comes that I have to ask for more, there's documented proof I had this same problem to when the app updated on all three machines i use it on within my network. That's three restores I had to use. Not complaining. I find it weird that JRiver has this glitch but it is early in the build so I expect this to happen.

Thanks for making a great product.
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thecrow

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Re: 26.0.18 Required a Restore
« Reply #15 on: January 20, 2020, 10:37:59 am »

When you request a licence restore you are sent an email with a .mjr file attached.
This file is valid for a couple of weeks and can be used to register as many copies of MC as you need.
You do not need to keep using up your licence restores to activate additional copies.
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BigSpider

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Re: 26.0.18 Required a Restore
« Reply #16 on: January 20, 2020, 06:23:10 pm »

Updated a while back, no restore required and everything hunky-dory, what can I say - perhaps a licencing thing? -Hey-ho I sense a distraction going on here!!!
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