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Author Topic: HELP! MC Closing every few minutes [Solved]  (Read 1420 times)

steveklein

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HELP! MC Closing every few minutes [Solved]
« on: February 07, 2020, 08:03:51 am »
In the last couple months I have noticed that whenever I use J River, it closes down automatically every so often. SOmetimes within the first minute or two, sometimes maybe 5 minutes, but always... it closes. I don't get any sort of error message, the program just shuts down. When I restart, it knows it shutdown incorrectly.

In any event, I've attached a log so hopefully yall can guide me to solving it before I have to do a clean install of Windows 10 (reinstalling MC a few weeks ago did not solve the issue)
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Matt

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Re: HELP! MC Closing every few minutes
« Reply #1 on: February 07, 2020, 08:26:07 am »
It's crashing starting playback:
0199125: 6392: Playback: CMJPlayerCore::Play: Created feeder helper for type avi (native: 1)
0199141: 6392: Playback: DShowVideoGraph::Render: Start
0199141: 6392: Playback: DShowVideoGraph::ConnectSourceAndSplitter: Start
0199141: 6392: General: TopLevelExceptionFilter: Unhandled exception -- program crashing
0199141: 6392: General: TopLevelExceptionFilter: Message: 275, wParam: 5357, lParam: 270163888

Do you ever get a dump with the log?  We need that to trace more.

Thanks.
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Matt Ashland, JRiver Media Center

Matt

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Re: HELP! MC Closing every few minutes
« Reply #2 on: February 07, 2020, 08:26:31 am »
You might just try the latest MC26.
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Matt Ashland, JRiver Media Center

steveklein

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Re: HELP! MC Closing every few minutes
« Reply #3 on: February 07, 2020, 12:46:11 pm »
Yes, I have a dump file. Where should I send/post that?

I will also try uninstalling MC25 and rolling with MC26 just to see if that solves things.

I should note that the program ran for about 2 minutes after I started playing a song before it crashed on that log I sent you. Also, it will crash 100% of the time even if I'm not playing a file. I've seen it happen during analyze audio, as well as just simply being idle.
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JimH

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Re: HELP! MC Closing every few minutes
« Reply #4 on: February 07, 2020, 12:56:01 pm »
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steveklein

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Re: HELP! MC Closing every few minutes
« Reply #5 on: February 08, 2020, 07:14:32 am »
Just an update to this...

I upgraded to a new solid state drive, did a fresh Windows 10 install with the trial of JRiver MC 26 and everything seems to be working.
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steveklein

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Re: HELP! MC Closing every few minutes
« Reply #6 on: February 11, 2020, 08:28:55 pm »
Quote from: steveklein on February 08, 2020, 07:14:32 am
Just an update to this...

I upgraded to a new solid state drive, did a fresh Windows 10 install with the trial of JRiver MC 26 and everything seems to be working.

After more usage, the problem has returned. This time on J River MC 26 (but it was happening to me on MC 25).

This is on a new drive, on a fresh install of Windows 10.
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