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[Micromecca]

Today, we purchased JRemote for £9.99 from the Appstore on my partners iPhone 8 Plus, only to discover that video playback is not working at all.
I now really wish that we had read this thread first however, we naturally trusted JRiver to deliver a working product.
As there is no indicative timescale to fix the issue, how does one go about receiving a refund? Do we need to request this via Apple?

cheers
M

[TheShoe]

JRiver are aware and there is a fix being worked on for video playback.   hopefully soon we will have an updated version in the app store.

relevant thread here:

https://yabb.jriver.com/interact/index.php/topic,124100.0.html

see posts by “bob”, dev at JRiver working in this.

i expect they are attempting to address some of the other items so it could take a little more time.

[Micromecca]

Thanks for the thread link, I had overlooked that one. Perhaps things are not as bad as they initially seemed.
I'll update the OH and see if they want to wait for the fix.

cheers
M

[JimH]

It shouldn't be too long now.  Maybe in the next week.

[Micromecca]

Thanks Jim, much appreciated.

[greynolds]

It shouldn't be too long now.  Maybe in the next week.

H @JimH - while you guys have the codebase open and are going to the effort to release a new version, can you look into the display expression issue mentioned in the following thread: https://yabb.jriver.com/interact/index.php/topic,124385.0.html?  I think it may be an issue in MC itself, but if it's a JRemote issue, it would be nice to see it fixed while you're at it.  Thanks!