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[stevehughes]

Hi,  This is almost certainly not a JRiver problem,  but it's annoying nonetheless and I wonder if anyone here has seen it / fixed it?

I have JRiver using 'internal volume',  feeding to a Schitt Eitr USB converter.   Lately I find that when I hit the volume up/down on my remote both JRiver and Windows respond.  JRiver responds by adjusting it's internal volume slider as expected. Windows also responds by changing the volume of the sound device itself,  showing it's own vertical volume slider in the top-left of the screen.

If I close JRiver, then the volume buttons on the remote continue to control the Windows Volume. When I re-open JRiver, I again find that the volume buttons control both JRiver and Windows.

It's as if Windows is grabbing the IR command, passing it to its own volume control, and then also passing it to JRiver.  Or maybe JRiver is acting on the command but also passing it to Windows.  Not what I want at all. I want JRiver to act on the IR command, and Windows to ignore it.

This hasn't always been the case.  It's only been an issue the last couple of months.  Maybe since I upgraded to MC26, but I cant see how JRiver could be doing this.

Any thoughts?

Thanks, Steve.

[JimH]

Please read about Volume on the wiki.  Try setting it to Internal.

[Doof]

Maybe check Tools -> Options -> General -> Advanced -> Media key mode

They added a new media key mode, "Hot keys (ignore volume)" that tells JRiver to ignore the volume control and to let Windows handle it. Might be nothing, but maybe yours got changed at some point during an upgrade and that's causing the behavior?

[stevehughes]

Thanks to both of you for the pointers.

I was already set to Internal volume, but I changed it to something else and then back again.

Media key mode was set to Auto, but I changed it to something else and then back again.

Now the issue has resolved itself. Unfortunately I don’t know which of the above fixed it.

[Doof]

Sometimes even a simple setting needs to be turned off and back on again lol.

[JimH]

Sometimes even a simple setting needs to be turned off and back on again lol.

When TV's and radios had tubes, we used to have to whack them now and then.

[EnglishTiger]

When TV's and radios had tubes, we used to have to whack them now and then.

And occasionally open up the thing and do some Debuging 

[macdonjh]

Reopening this thread to thank @BillH and @doof for their help way-back-when.  I am also using a Schiit Eitr USB-to-S/PDIF converter and had exactly the same problem @stevehughes described.  I don't know whether setting MC28 to "internal volume", or setting the "Hot Keys (ignore volume)" is what fixed my problem (I made both changes simultaneously), but whatever, my 2-channel audio is working.

Thanks.

[edit] I just did a little experimenting and the fixes above have also restored multi-channel audio as well.  Now I need to follow-up with the other threads I've started/ participated in to get my Zone Switches configured because when my Eitr is plugged in, MC28 won't provide output to my pre-pro.  I get an Audio error.