INTERACT FORUM

Please login or register.

Login with username, password and session length
Advanced search  
Pages: [1]   Go Down

Author Topic: Purchase of JRemote  (Read 328 times)

chrisc

  • Junior Woodchuck
  • **
  • Posts: 91
Purchase of JRemote
« on: June 19, 2020, 04:33:50 am »

Friend (83) purchased JRemote for his iPad some years back

He cannot recall what Apple ID was used to purchase it and now it wants to update, but requests a password

The message is:  This was purchased with a different Apple ID and cannot be upgraded

He is prepared to buy it again, but even this option is not available

What to do please?
Logged
If music be the food of love, play on

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72439
  • Where did I put my teeth?
Re: Purchase of JRemote
« Reply #1 on: June 19, 2020, 07:09:12 am »

Can he log in to the Apple store?  That's required.

Here's a page at Apple:  https://support.apple.com/en-us/HT201354
Logged
Pages: [1]   Go Up